Worst customer service ever. Charged us $30 for fish that weighed 4oz.... Called to explain our…read moreside and was met with "Nope, not helping you" Small town business with a bad attitude? I'm shopping local and doing my part, where is yours?

The waitress was really friendly and very good at her job definitely great service…read moreThe food is way more than you can eat I got the fish sandwich no bun and fries and it made two meals and it was absolutely delicious If there was anything bad to say they ran out of lemon slices for the water but definitely worth a visit but go hungry

The food was good I enjoyed my meal it was very flavor and filling. The service was ok but they did…read morenot give us spoons or tell us anything when we got there and also that they did not attend us very well with our drinks. The place was very clean and also very quiet and peaceful.

The staff here is EXTREMELY RUDE! I was yelled at by an employee behind the grill station about…read more"rules around there" and whatever else she went on about screaming for. So unprofessional. We contacted a manager leaving over the phone because this happened when I was getting my second plate of food, had no appetite after being yelled at like that and left in tears. The manager said he'd "talk" to her. No, unacceptable. Do better. You shouldn't have an employee speaking to your customers like that at all let alone SCREAMING at them. We will never be going back here again and will be spreading the word at how horrid the staff is. We didn't even get offered a refund or anything of the sort. Waste of our time and money. That lady needs fired. Point blank. Don't go here unless you want to be treated like garbage. The food isn't even good either, 0/10 do not recommend whatsoever all around.

Needs improvement: * Food is always good, aside from the…read moreoccasional normal buffet issues. * They do post a sign about possible nut allergens in some of their foods, but they should mark which ones contain the possible allergen instead of a broad warning. *The bathrooms used to be much cleaner than they have been this year. * The sashimi could use a slight quality upgrade, never had to question it until recently, now I'm a bit more cautious. * squid lately has been seasoned a bit to heavy. Satisfactory: * Great selection of food and it always seems fresh, and be consistent in flavor. * Great service, very polite and always timely. * Warm and welcoming atmosphere * sushi is on a nice rotation and never empty * Always a large variety to choose from

I wish I could do zero stars. My son and a group of his friends, 15-16 yrs old, go get dinner…read moretogether once a month. Yesterday they went to this place. Their entire bill came to $221, $27 of which is the mandatory tip. They all hand their cash to one boy to pay the bill and he inadvertantly put all of the cash in the bill folder. They gave the waitress a total of $310 dollars. She took the money, left and came back with the receipt, but no change. The kids didn't know what to do when and were reluctant to confront the waitress so they came to the parking lot to get me. I spoke with the manager, explained what happened and asked how to fix the problem. The waitress automatically goes off in Chinese for six solid minutes, yelling at the manger. He then looked at me and said she claimed the kids gave her exact change. I can tell you she was lying because she got the exact total wrong then corrected herself. Then she quoted the next amount which ended in an odd number, saying that's what the kids gave her. All the kids gave big bills, no $1 were given. That's the second lie. The manager said he would review the camera footage and get back to me. He didn't. I called him the next day and 430pm and he said he was too busy to look at it. I got him to look at it while I was on the phone. He did. Twenty minutes on hold and he came back and told me that the cameras stopped working at 604, which happened to be right before the kids paid the bill (odd), and he didn't see the kids transaction or what the waitress did with it. Either the waitress went all oceans 11 on the $87 overage, or she split it with the manager I say. Bottom line. At best their wait staff takes advantage of people, at worst they're theives. Either way, they'll never get a another dime out of me or the parents of the 9 other kids families. Seems to me like it would not be worth $87 but I guess it is to them.

Great food and a great price with great service. Easy to find right in the heart of Chester West…read moreVirginia.

This place doesn't look like much from the outside, but the inside is wonderful! It's super cute…read more They have a ton of lemon themed decor right now and definitely give off the family diner vibe. The staff working there are a variety of ages and the woman behind the check out counter was the sweetest elderly woman ever. The wait staff are friendly and the kitchen is quick even on a busy weekend. My friend and I had brunch and everything was delicious. I thought the prices were fair for the quality and quantity of food. Parking is along the side of the building in a small lot or along the street out front.

Been a long time since I found a really good restaurant with going to I got a bacon cheeseburger…read moreand fries the sandwich was a lot bigger than I thought it was gonna be and not only was there a lot of fries with it but they are made from actual fresh potatoes not frozen crap the service was excellent very friendly and fast Thank you for an excellent meal and a friendly atmosphere

Honestly this place is probably a four star restaurant if you live in the area, but we were just…read morevisiting the Worlds Largest Teapot Nextdoor which is within walking distance and decided to grab lunch here. It was about $22 + 3% credit card fee + tip, so around $27 total which is a bit much. I got Mikes Pulled Pork Grilled Cheese. It was not a big sandwich, the bread was very small and plain and covered in a ton of butter and most likely grease. I got an absurd amount of fries along with it. There wasn't a ton of pork. It was pretty good though, not sure I'd get it again. The smokehouse menu was not that big and there was no mixing and matching things such as 2-3 meats + a side. It was all or nothing which is very unlike most smokehouses. Service was very mid, not the greatest, not the worst. Restaurant is fairly old inside and feels that way as if it hasn't been updated in 20 years. We probably wouldn't have eaten here other than it was just about the only thing in the area and it was lunch time and we had parked to go see the teapot.

What a trip down memory lane with this one. It has been years since I have been to a Ponderosa…read moreSteak House. Actually over a decade. Since their numbers started dwindling and locations closing up for good, this looked like a brand that was going to be a forgotten brand. But there are a few that are still hanging in there. This location, I believe, is the last in Pennsylvania. To touch on memory lane again, this place holds a special place in the hearts of kids of the 80s and 90s. You all know what I mean. For those that don't, let me clue you in. If you happened to have perfect attendance for a grading period you would be awarded with a certificate that would allow you to enjoy the buffet at any Ponderosa location. It was the only good thing that came out of attending school when you were bored. You'd get to drown your sorrows in mashed potatoes and gravy because you were able to last every single day of school for that grading period. My brother and I were talking about stuffing our faces with countless rolls, wing dings, mashed potatoes, mac and cheese, etc. My whole plan for finishing my Christmas shopping at the outlets all hinged on us coming here for our meal. I clued him into to it and he was on board. Pulling up outside was like our White Castle moment. We made it to the promised land. The familiar looking building welcomed us right inside. We walked down the hallway that leads you to the counter and stopped at the menu on the wall for a minute. Who were we kidding looking over the menu when we already knew we were going to be getting the buffet. Placed our order with the staff at the register, about $16 for the buffet and water to drink. I wasn't going to be a fool and get a soda or tea and fill up with the bubbly in my tummy. When we were led to our table the memories kept coming back. That green carpeting, the wood grain everywhere, and the islands of buffets. We were sat nearly in the middle of the restaurant and our server took our receipts for our drinks and we were let free to attack the buffet. That is after I wrestled with my chair to get it to come out of from under the table. This was quite possibly the worst part about this place. The chairs were heavy, pair that with the carpeting being like Velcro made for moving the chairs really hard. So much so that the lady behind me actually tumbled with the chair trying to get up at one point. (Hope she's OK and nothing was hurt but her pride) The buffet had a mix of items that encompass the chain(s). There were the familiar wings, mashed potatoes, mac and cheese, stuffing, gravy, and so on from Ponderosa. But there were a few things spattered in from the Bonanza portion of this chain, Most notably, the BBQ meatballs. After spying everything the buffet had to offer I of course started with a salad. Topping it with just about everything under the sun and drowning it in dressing. I sped through the salad as I wanted to get to the hot food which would lead me to dessert. My brother and I were plate for plate at this point and we both went up for the hot food. We also both came back with two plates to cut back on the trips we were going to make. When I tell you that we sat there and gorged in silence, I'm not joking. Not a single word came out of our mouths as we sat there and just shoveled the food into our mouths. I honestly don't know how I managed to finish off four plates of hot food, but I did. Maybe it was the nostalgia of it all. I rallied and made my way to the dessert portion of the buffet for one final plate...or bowl. I grabbed a soup bowl and decided I was going to make a proper sundae my way here. Put some cookie on the bottom, hit it with the ice cream, and topped it with a ton of toppings. When all was said and done, I was bloated and filled to the brim. I have no idea why I went so hard here, but the discomfort I was going to feel for the next hour was well worth it. I wobbled a bit out the door, but left satisfied. Was it the best meal that we could have come across? Probably not. But did we enjoy it? Heck yeah, my brother and I reminisced the whole rest of the day about our trips here when we were younger. There aren't many buffets like this left out there, so you got to enjoy this place while the doors are still open.

I'm not trying to completely bash as the staff were very nice. I was craving the delicious breaded…read morewings from my childhood along with the Mac and cheese. I'm not a picky eater, but todays experience was borderline inedible. The wings have been replaced with bone dry overcooked bar wings. The Mac was congealed as I was the first customer of the day. And my beef tips with "carmalized onion" came with legitimately thick, raw onions. I go to hoss's montly and it's 50x more quality from the salad bar toppings to the sides to the flavor of their beef tips. It's sad as I used to love this place growing up.

First time here in over 10 years. Buffets scare me especially after Covid. The buffet is a wide…read morevariety of food. Meat is decent and a good selection to choose from. Service is friendly and our server, Hazel was awesome. Very efficient and kind. Price is great for the amount of food at your picking. Nice they have hand sanitizer near the buffet.

Absolutely terrible ..dirty ceiling vents hanging dirt…read more Restrooms filthy. Food nasty old cold It used to be nice and good not anymore. Oh and way over priced. Only thing good was the server who cleared dirty plates.

This place is fabulous we have been coming here for years. Food is always the same,great. The…read moreservice is fast always keeping your table clean. The place is away s clean and the owners is really nice

Food and Service is top notch. Prices are very reasonable. One of the better Chinese restaurants in…read morethe West side of the 'burgh