I cannot say enough great things about the St Charles location. Anytime I call, everyone is more…read morethan helpful and goes above and beyond to ensure that my questions and dog needs are taken care of. I wish I could say the same about the North Aurora location bc it's closer to me.

In the several years I hv been taking my dog here for all her necessary vaccines and/or specific…read more issues occasionally, I had complimentary nail trim for her. I was never told it was only Specific kind of appointments this is offered. I made appointment on phn for her yearly required Bordetella vaccine and would like the complimentary nail trim. I was told I was all set for next day for both!. I was then charged 32.00 for nail trim. I asked why because I was never told at time making the appt OR when I arrived and repeated again what I was there for, It wldnt be complimentary trim, I wld hv passed and taken her to where it's only 17.00 at THE HAIRY BEAST on galena in Aurora.. When asked to talk to manager, she was SO CONDESCENDING...not once apologized for misunderstanding..THEN was all to HAPPY EAGER, to send her records where i wld want, as I started to say I'll probly not be coming back here for the fact NO ONE was kind enough to mention to me, BOTH times I repeated why im bringing her in, that it wld be $32.00 ..not complimentary. Being upfront and honest is as important to me as how my furbaby is taken care of! I Have transferred future appointments with OSWEGO ANIMAL HOSPITAL/BOARDING....I hv boarded my dog there along with many doggy day care mornings and have been very pleased.

Do not go here if you love your pet. They prescribed apoquel like candy, ignoring and never…read morediscussing side effects. It didn't work well and caused problems. Our little guy had numerous skin tags, which they shook off as well. Our next vet diagnosed liver problems and Crohn's disease; they never investigated anything. Another irritating thing - they do everything "out of the room" - blood draws, injections, etc. Why? Your pet deserves your care when being poked.

a big thank you to Meadow View for taking such good care of our beautiful dog, Lindy. When it…read morebecame clear that her time with us was over, they were so kind and supportive. They helped her cross the Rainbow Bridge with compassion, and love. Thank you Thank you. Bob Lindahl and Wilma Van Arragon

I can't say enough wonderful things about the staff and doctors! My dog was going blind and Dr…read moreBridget did routine tests and then called and got an appointment for us that afternoon with an Ophthalmologist to continue testing her. She got me in there in an hour! I'm new to Illinois so didn't have a vet but thankful I chose Gateway Clinic!

Dr. Kurt Klepitsch and his staff at Gateway are the best! in life you meet real genuine people and…read morethey have a lasting effect on you. that is Dr K. he is so truly caring and so knowledgeable - we have worked with many veterinarian's over the years and there is no comparison. We are so lucky to have his amazing practice right here in St Charles. I had to put a beloved pet down today after a lengthy illness they managed amazingly and they came to my house to do it so he could go in his own environment with us surrounding him. Truly a blessing to have them and Dr K for our fur babies! Can't say enough about this amazing business

My boyfriend previously lived in Batavia and took our dog here for all of his needs. Although we…read moremoved 35-40 minutes away, we still take our dog here for care.... the doctors and staff are THAT good. Employees are comforting and kind. They are always very nice and patient with our cattle dog. I love that they take their time when starting treatment to pet and play with the dogs, so that the animals feel more at ease and less stressed. To add, the environment is very clean and sanitary (I.e smells good, no fur all over the floor). Lastly, I think the candle in the front (lit when someone is saying bye to their pet) is a special touch. I would highly recommend this vet. We tried another vet closer to us, but they just did not compare to this establishment!!

Once Dr Bongiorno sold the clinic it really has a money first, upsell feel to it. We stayed with…read morethem, but recently was the final straw. I brought our Chocolate Lab in for his annual checkup ($368). Blood work comes back with a kidney level that is off, try an antibiotic. Another $50 bucks or so. Followup blood check after antibiotic another $98. Same day the vet calls with results that all is good, by afternoon my dog won't walk, is shivering and in obvious distress so I call Millbrook at 2:30pm saying my dog has a issue that might be sever swimmers tail, but would like him checked. Sorry - no availability. I have an emergency I say - sorry, all booked I'm told. Really?!, I spent over $500 with you the last 3 weeks and you can't find a minute to check him out. Unbelievable!!! To say I was pissed is an understatement. I make a call to River West Animal Hospital in St. Charles and they say bring him in despite not being an existing customer. Dr Long at River West was fantastic!

Dr Long is so nice my dog loves him. The office is so clean, the techs are all great.read more

Awful facility. Their communication is terrible, their attitude is awful, and they really don't…read morecare about your pet.

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

Dr. Grant is a fantastic holistic vet! I drive over an hour one way to have my cat examined by her…read more She is very knowledgeable and takes her time to answer questions. Her nutritional and medical advice is superb. She did not suggest any unnecessary tests, she asks the right questions, she makes some good nutritional recommendations. I appreciated the handout she gave me for approved raw and grain-free food. I have referenced this handout several times when seeking out different options for food. I find her very compassionate about animals and holistic treatments. She is compassionate about what is put in pet food, I got quite an education about what is in some commercial products. I've found their front desk reception staff to be pleasant and helpful every visit, and also when I call. I have called to make appointments and to order a supplement, which they shipped to me (I appreciated not having to drive an hour there and back to get it). Yes, when you book a first time appointment it takes a couple months to get in with Dr. Grant. She is very popular. When I needed a more urgent visit I was able to book an emergency visit for approximately $100. As long as the staff disclosed this amount and why, I was fine with it. I saw they have boarding, the cats that were in the cat boarding looked pretty happy and it appeared to be clean and tidy in the boarding room.

Always friendly and caring people. Great daycare and vets. My dog can't wait to get to doggy…read moredaycare.

I brought my cat in because the antibiotic ointment prescribed by my vet wasn't helping. My cat's…read moreeye was red and he was squinting. I'm so glad I brought my cat in. Dr. Beyer was so helpful and knowledgeable. She has a lot of experience. She knew which tests to perform and what to look for. Dr. Beyer, Megan and the staff were so helpful and very nice. I trust them with my cat's health and life. It's nice that there is a veterinary ophthalmologist in the St. Charles area! I highly recommend.

I want to be honest and upfront by beginning this "review" with the information that I have not…read morebeen to this exact facility. However, my 10 month old cat has been experiencing eye issues on his right eye for 5 weeks. Our vet (Dr K at Park Rose In Roselle) referred me to Eye Care for Animals but they do not have an open slot until the end of July. My kitten was originally checked for an eye injury by my vet, we had tried one antibiotic gel without success and went back 5 days later for a recheck. He was given a new antibiotic gel that has a steroid to combat the inflammation and pain medication to give him relief. This worked well but when I ran out of the steroid gel, the swelling reappeared. I was stressed, as one would imagine. I called this location and had a very wonderful and reassuring conversation with Kim. With the only opening available being in July, I did find a separate place for an earlier appointment. However, I thought I'd at least give a review to acknowledge how wonderful Kim was with me and to give credit where credit is due. My impression of this experience is that if you have a great interaction at the very beginning, just via the phone with front desk staff--then it speaks volumes about the entire staff and facility. So, if you're reading this Kim, thank you so very much. I will always remember your kindness and your patience. I will keep your office in mind just based on your professionalism and your willingness to help me. 10/10.

Drove 30+ mins since my location is "temporary closed". Not sure if it's because I arrived when the…read moredoors open but the Vet was not social. Would say he lacked bedside manner in regards to my dog. He gave my dog a booster when he's always gotten the yearly for over 5 years now. Also I asked nails to be cut, didn't last a day before the long nail clicking started. I might give them another chance but not sure just yet.

Really friendly staff, they were helpful and kept it short and easy. The pricing is more than worth…read moreit.