Have been going to St Charles Vet Clinic for 11 years and could not be happier. They are…read moreINCREDIBLE! Dr. Martens has cared for 3 of our dogs with the utmost professionalism, care and love. She is the best!!! I wouldn't bring my dogs anywhere else. The staff is also accommodating,kind and helpful. Very highly recommend them! Not sure why it says I live in CA but live in St. Charles :)

I love the staff. I love the doctors here but man is this place pricey and I'm sure that goes with…read moreany vet too I guess. But $102 for a 10 minute exam? And then another $102 to run a urine sample? Come on.

I honestly thought this was a pet food store as I passed by almost daily. This veterinarian…read morepractice uses a combination of eastern and western medicine to improve and maintain pet health. My regular vet referred me to them after my 7 year old rescue Lab/Coonhound was diagnosed with a malignant mast cell tumor. It was excised by my regular vet but she couldn't get clear margins due to location. It was either this approach or a veterinary oncologist. It was a five week wait for an appointment and you had to secure the date with a credit card deposit that was later applied to the bill as credit. TWP makes you feel calm & welcome from the start. I am familiar with eastern medicine so I didn't have a lot of questions but they answered all I did have completely. Dr. Tartof was professional, attentive, thorough and kind as well as was the vet tech. We came home with lots to read and look up as well as with supplements, a salve and a suggested new diet. The facility is clean, bright and cheerful with plenty of free parking in the lot. I hope this approach will allow our beloved dog to have much more quality time to enjoy life with us. If you are considering a new approach to your pet's healthcare I would highly recommend scheduling a consultation here.

Absolutely do not recommend this place. Dr. Tartof had been my dogs' chiropractor a few years ago…read morewhen she was working on her own. I had a question about a current issue, and contacted her to see if she had any input. She suggested we go to a specialty clinic to rule out certain things before going there for a consult. Specialty clinic solved my dog's issue and sent the summary to Dr. Tartof. I then received the message that if I wanted her input on supplements, to make an appointment for consultation. Wanting the best for my dog, I did that. I wish we had never gone. I learned nothing that I didn't already know. I was, however, told that I should start him on Saw Palmetto in addition to the Finasteride that our specialty clinic had prescribed to him not 3 weeks prior. When I asked if it made sense to start him on something before our recheck ultrasound at specialty clinic (scheduled for 2 months from now), she looked me straight in the eye and said yes, because the Finasteride might not be enough. Keeping in mind that whatever he is on, he will have to be on for the rest of his life (hoping for another 10 years!). l asked the pharmacist, specialty clinic, and researched online. EVERY article and every person I spoke with confirmed that it is NOT advisable to take both of these medications at the same time. Not for humans or for dogs. The meds work the exact same way, and can interact with each other, and also skew results. They can also cause dangerously low levels of DHT. It should have never been prescribed to us. Too, the Saw Palmetto they sold us could only be purchased from them, and would cost $76 every 44 days, and my having to drive 20 miles each way to get it. Compare that with the legitimate medication prescribed by specialty vet, costing us $10.99 for 60 days, pickup at our local pharmacy. I would LOVE to be proven wrong here, but the only conclusion I can come to is that my dog's health was put at risk due to this clinic trying to pad their pocketbooks. We spent over $800 on things I really didn't feel were necessary for a healthy dog. I try and give benefit of the doubt. Thankfully I did my research before giving the Saw Palmetto to my dog. I told Dr. Tartof I didn't think it made sense for him to take this, and would like to return it. She advised me to definitely hold on to it. When I emphasized that I wanted to return it, I was told I would have to speak with the office administrator. Office Administrator agreed that I could bring it back for credit on my account. Since we never plan to go there again, I requested a refund. These meds should never have been prescribed to us. I drove back over there today to return the unopened untouched Saw Palmetto. Expecting a refund of my $76 plus $5.04 sales tax, I was instead given a return of $63.01 plus $5.04 sales tax. They tell me they are withholding $12.99 as a dispensing fee (which was not itemized on my original invoice) and also claim that they somehow undercharged me an addition $0.02 on the prior invoice. I left with a $68.05 refund to my credit card. I definitely do not recommend anyone to take their pets here. I hate to say it. I hate to admit what happened to me. I normally would not have posted something online at all. However, my experience might help someone else make better decisions with their own pets.

We recently moved to St Charles and my dog wasn't acting like herself. I brought my dog in today, I…read morewas emotional and she was in so much pain. I honestly thought it was the worst case scenario in my mind and we met with the Dr. Jason Long typically vets will take advantage of a dog parent worried and emotional and run all of the tests, X-rays, etc. He could smell the urine on her and suggested the conservative approach suggesting her having a UTI (based on the smell & how she was presenting) and noted a double ear infection. They cleaned her ears out, did drops and sent us with an antibiotic for the UTI. I couldn't be happier with my experience with River West. Thank you so much to Dr Long and front desk staff for being compassionate and empathetic to me being a wreck and for helping Remy.

Terrible. The vet I saw said that they couldn't perform the urine test on my diabetic cat and then…read morelater that day they sent me the report with the urine test results that she had ketones in her urine which could have killed her. When I asked their front desk for any vet to call me to clear up the confusion they refused to. They obviously do not care about cats at this clinic. I would mark them as an F. My cat almost died and they could care less!

I can't say enough wonderful things about the staff and doctors! My dog was going blind and Dr…read moreBridget did routine tests and then called and got an appointment for us that afternoon with an Ophthalmologist to continue testing her. She got me in there in an hour! I'm new to Illinois so didn't have a vet but thankful I chose Gateway Clinic!

Dr. Kurt Klepitsch and his staff at Gateway are the best! in life you meet real genuine people and…read morethey have a lasting effect on you. that is Dr K. he is so truly caring and so knowledgeable - we have worked with many veterinarian's over the years and there is no comparison. We are so lucky to have his amazing practice right here in St Charles. I had to put a beloved pet down today after a lengthy illness they managed amazingly and they came to my house to do it so he could go in his own environment with us surrounding him. Truly a blessing to have them and Dr K for our fur babies! Can't say enough about this amazing business

Cleveland Vet is a truly great place. Dr Masterton and the techs there are so caring and gentle…read morewith your pets. They have done an amazing job with taking care of our senior pittie and our elderly cat until they crossed the rainbow bridge and now are so understanding with our new anxious foster fail. We love them!

I Love Dr Margaret, she always takes time to make you feel like your dog is her most important…read moreclient. She's through and doesn't prescribe a bunch of test without giving you the choice of what is beneficial and necessary for right now and what can wait for a while. I have used several of the other Dr at the clinic, (all of which have been friendly) but I keep going back to Dr. Margaret. Her staff is excellent as well. The first time I visited (5 years ago) I had an issue with one of the desk people, but haven't seen her since. The office is always clean and Im impressed that it doesn't have a "pet" smell. I've also have to mention that we've had to have one of our beloved dog put down and they gave us all the time we needed to get through it. They handled the situation with compassion and kindness.

All around great experience! As a guinea pig owner, my options for an exotic pet vet are somewhat…read morelimited. After me and my guinea pigs first experience here, I'm very happy that I gave this practice a try. They were able to fit us in within 3 days of calling. ALL staff were amazing. Dr. Benson was knowledgable and polite and I wish I got her name but the receptionist went above and beyond with her customer service. The atmosphere and people were just very welcoming and you can feel that they care. 10/10 would recommend.

I took my dog there the end of December 2025 and was very pleased. I have a special needs dog and…read morethey were excellent in their treatment of her. I love the concept of the husband and wife team as well.

Do not go here if you love your pet. They prescribed apoquel like candy, ignoring and never…read morediscussing side effects. It didn't work well and caused problems. Our little guy had numerous skin tags, which they shook off as well. Our next vet diagnosed liver problems and Crohn's disease; they never investigated anything. Another irritating thing - they do everything "out of the room" - blood draws, injections, etc. Why? Your pet deserves your care when being poked.

a big thank you to Meadow View for taking such good care of our beautiful dog, Lindy. When it…read morebecame clear that her time with us was over, they were so kind and supportive. They helped her cross the Rainbow Bridge with compassion, and love. Thank you Thank you. Bob Lindahl and Wilma Van Arragon

I wanted to express my appreciation for how well everyone at EVS took care of our little kitty…read moreZeke. Our regular vet (Valley Animal Hospital in Geneva) had recommended that we bring Zeke there for overnight fluids and observation after a grim diagnosis of renal failure. I received a call from Dr. Murray a few hours after I picked him up to let me know that he was doing a bit better but she thought it would be best to keep him overnight again after another day of fluids at Valley. And so we did... he seemed to be a bit better when we dropped him off on the second night. He was grumpy but he seemed more alert and I was hopeful that the EVS team would set him right again. I went through the report that they left me of his first night and I saw comments that made me smile about how sweet he was being with the staff, even when he was feeling his worst. They were very thorough and detailed with the care he gave him; I was taken aback because the last emergency vet we used for our corgi was one of the worst vets we have ever dealt with. Comparing them to EVS is like night and day! I was getting ready to pick him up after another night of observation when I received a call from Dr. L with the worst news one could get in this situation. She expressed concern over his state and recommended that we either keep him another night for more fluids (which would likely not work) or do the right thing and say goodbye. We chose the latter and went to EVS to help him cross the Rainbow Bridge. Dr. L was patient and kind through the whole process. We sat down with Zeke for a few moments before we began his transition. It was so hard seeing him like that but we knew that everyone did the best they could and that he was suffering. After he passed, they let us stay in the room and grieve for as long as we needed. They sent us home with his little paw print. We also received a sympathy card from them today and the whole staff signed it. That is a sweet and personal touch that we have never experienced before. Thank you so much to everyone at EVS for taking such good care of our little Zeke. And thank you for helping us with making the best choices for him and his family and not what makes the most money.

Had to take my fur ball to the emergency (St. Charles) at like 4:30 am on a Saturday, due to UTI…read morewhich she was already on meds for primary vet (Giller, which is already on there yelp) they kept her til 11:00 am drained her bladder. They TRIED, TRIED to put a catheter, so they ended poking hole in here bladder to drain. When I picked her up, her vaginal area was swollen so bad, she was in so much pain!!! Told me that she had stones and one was block! (Well how long were you trying to torture her) She already had an appointment on Monday for surgery. I brought her home, made her comfortable as possible. Sunday morning came, I had to bring her again (almost $1900.00 bucks) They kept her til 11:00 pm another ($640.00). Drugged her up to make it to Monday morning (that didn't last....3 hrs only) So got her to her appointment on Monday. They took xrays (perfectly clear shots) and blood work....she didn't have a stone blocked AT ALL, she had kidney and liver failure due to lung cancer!!!! Even thou St. Charles Vet took xrays (ONLY HALF HER BODY) and blood work they couldn't see an underlying issue! I had to put my baby down for all these miss diagnosis. She was tortured basically. The sad part is that they won't take accountabilty after numerous calls I have made to them, blaming everyone else. They just took the money and see ya later. Now St. Charles got the xrays and say she didn't have cancer! Yeah right I saw the xray. I will never bring another pet to St. Charles Vet or Giller Animal Hospital ever agian. VCA will be first recommended. The thing is I ain't no vet, I had to take their word and man was I wrong. I miss my dog. All they said was "sorry for your loss"