My son was terminated without ANY warning. Be aware of this place and their lack of compassion if you get upset or frustrated with them. The owner is awful and should not be working in the business of children and families.
Back story: We have been dealing with head lice with my almost 2yo son for a week now. Anyone who's dealt with it knows how frustrating it is. After multiple treatments, holding him down to pick each one out, and a visit to the pediatrician (who said it was fine for him to return to daycare after treatment) was met with day after day of being turned away because he wasn't passing their head exams/checks. After the third time, you can imagine the frustration.
Naturally, I got super frustrated with the director, Savanah this morning and raised my voice out of frustration hoping to be met with compassion and understanding. I never cursed, used any defamatory language or threatened anyone!
NOT ONCE was I told to lower my voice or calm down or let's talk quietly in her office. She never once voiced I was making her uncomfortable and she never asked me to leave. She just let me say what I had to say, unbothered. She finished with the comment that she would have the owner reach out. At that point I told her it didn't matter because I knew what I was going to hear.
Afterwards, my husband called to ask about billing/refund since my son hasn't been there all week and was told "oh there's nothing we can do, we still have to charge you, per policy. Oh, and by the way, we're terminating your son from this daycare." No warning- NOTHING. We were in utter shock. We have NEVER had an incident there before and he's been sick multiple times and no issues.
I feel like as a director of a daycare you probably have to deal with frustrated parents a lot. To have them not give a single warning or try to deescalate the situation and then just say you can't come back is VERY poor business management by ALL involved.
The OWNER Johnie, called us later to follow up and literally told us "it is not their job to regulate the parent's emotions."
I could not believe what I was hearing.
I am not your employee, I am an upset, overwhelmed parent. If at any point I was making someone uncomfortable or violating any rules, it should have been communicated in the moment- especially by someone with a "title" of DIRECTOR. We even tried offering to come in a talk together to see if it can be resolved but she didn't care about creating a solution or talking it through.
I did apologize on the phone to Savanah, voicing I was just frustrated and made a mistake. She dismissed any possibility of resolution and said the decision was final.
Just know these are the kind of people you're dealing with when you enroll them here. The kind of administration that puts policy over compassion. The kind that will just replace your kid with next. read more
