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    Kimpton Santo

    4.2 (53 reviews)

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    Bar area in lobby level
    Nori F.

    Awesome hotel in downtown! It's across the street from Hemisfair so I felt this is a great option for tourists and families with small kids. You can walk to the Alamo, river walk, Hemisfair, the tower of America, and all of the shops and restaurants around this area (Maverick, Rosario's, La Vallita). We had a great time and really enjoyed the amenities of the hotel. They have a pool and bar on the top floor (10th floor) with a beautiful view of downtown. Nice seating areas on the lobby level, in addition to a courtyard, a bar and Dean's steak house. Good service from hotel staff. Would love to be back! Parking is valet only $60 per night but unlimited in/out.

    Bedroom
    Rexie B.

    This hotel, I am assuming, was recently renovated and whoever was in charge of that did an amazing job. This is a very beautiful property. But the reality is a hotel can only become five star if the staff is five star, and this is where the Kimpton shines. Every staff member, from front desk to bartenders, to concierge, to valet is amazing. The level of courteousness and willingness to make your stay memorable is truly what makes this hotel stand out. The location is just down the street (2 blocks) from Riverwalk and about 4 blocks from ALamo. Very walkable area and close to everything, I actually prefer this location to being right on the riverwalk, it's quieter and feels more relaxed. Bartender makes great coffee don't miss out on that, and say yes to the gourmet ice cream pops offered at the front desk. Love this hotel!

    Milli M.

    AMAZING!!! The absolute BEST customer service all around, everywhere you went! Top 3 hotels I've stayed at! The scenery is absolutely stunning! They have complimentary alcoholic beverages from 5-6pm, you know I took advantage of that! The rooftop pool is so relaxing! I loved it! The food service on the tenfold rooftop wasn't what I expected. We ordered chorizo oysters & you could bearly see the oysters..I'll post pics, the Korean bbq skewers were tasty... they were a bit too spicy for my daughter & the drinking water at the pool was super hot so he literally ran and got my daughter an iced water, his name was Mark so very sweet. They had a complimentary wine bottle with chocolate covered strawberries waiting for me as I entered my hotel room, I felt super special! I will definitely have another staycation here! It went better than I expected!

    PJ L.

    Kimpton Santo in San Antonio completely exceeded my expectations -- beautifully styled rooms, a great location, and staff who were attentive and genuinely friendly from check-in to check-out. The overall quality of the stay was top notch, and you can tell they put real thought into the design and guest experience. The only downside was parking: construction near the main entrance forced valet into a narrow side street, creating a bit of a bottleneck, but it's a minor gripe compared to how great everything else was.

    Champagne

    We decided to spend our 34th Anniversary in SA, eating at Dean's and staying downtown. From the valet parking, to check in, Kimpton Santo was a pleasant surprise, friendly, professional staff, modern and well appointed rooms, extremely comfortable, and amazing restaurant and bar. One of the best surprises, when we returned from dinner, we had a bottle of champagne and a slice of one of the most delicious chocolate cakes awaiting us. I would stay at Kimpton Santo in SA again.

    Double queen room with view of Alamodome
    Shawna E.

    Beeaaauuuuutiful 5-star hotel. Amazing service. Friendly atmosphere. Top-notch details. Walking distance to Riverwalk. Giant window overlooking San Antonio skyline and Alamodome. Will return.

    Karla D.

    I LOVE THE KIMPTON CHAIN. PERIOD. I always say each location is my new favorite and that will probably never change. This location just opened last August and you can tell it's new. I love the architecture and interior design so much. It makes me feel like it is in a desert location. Very chic and modern. The rooftop pool is excellent as is the service (we ordered a couple of cocktails and some snacks) and our pup had a blast relaxing on a lounger. The hotel bar is super cool with excellent service and drinks. Room service is amazing. We had steak and eggs for breakfast and the food was cooked to perfection. The staff goes above and beyond. From start to finish. The valet, front desk, housekeeping, servers, etc. all at the top of their game and all seem to really love working here. The love and care shown for our sweet dog just went above and beyond. Can't wait to get back!

    Hotel king room with downtown view
    Hoa L.

    A welcoming, clean, and comfortable hotel with amazing views and super dog friendly points like complimentary dog bowls and dog beds for use. One of the dog bowls I received was dirty with a prior dog's usage but I just set it aside. The floor is nice because it's dog-proof and the rest of the hotel is gorgeous. Lovely downtown views and floor to ceiling windows in the premium rooms and they have a social hour from 5-6pm on certain weekdays. It's about 10-15 min from the Riverwalk area and 5-10 to La Villita. It felt safe and quiet in the neighborhood. There's parking with valet or next door is a cheaper open lot. Overall, amazing hotel and would love to come back. The pool and view is exceptional and particularly quiet late in the evening and early morning.

    Sitting area
    Nanette R.

    I stayed one night at the Kimpton Santo Hotel in downtown San Antonio, and it was a great experience. The hotel has a chic, modern vibe with several bars, including a rooftop bar with nice views. There's also a cozy library-style sitting area where they serve complimentary beer and wine from 5-6 pm, plus you receive two free margarita tokens for the main bar. We hung out at the wonderful pool and enjoyed the night views. The property also has a steakhouse on-site and a beautiful outdoor courtyard that's well lit and creates a romantic ambiance. A stylish spot for both relaxation and a fun night out. We will return for another stay.

    Pool cabana
    Requel P.

    This hotel reminds me of the luxury resort experiences that you would get in Mexico. As soon as you arrive on the property you are greeted by their smiling valet service. Once you walk inside, your senses are awakening by the aromatic scents they have to greet you. On the inside and out, the place is beautiful. Very grown & mature vibes with the low lights and esthetics. They have a living room & patio area for lounging. A rooftop pool & lounge with beautiful city views. A restaurant & bar on site, and a speakeasy. All they were missing was a spa! Many people come for these vibes on the weekends that aren't hotel guests, so reservations are highly encouraged. The best part for me was that it's dog friendly and free for the dogs to stay. I've never experienced any hotel like that. The hotel was very clean and comfortable. From the bed to the shower to the restaurant. I felt like I had an escape to Tulum. Although I was on a work conference and didn't really get to enjoy everything that was offered. Every staff was kind, patient, & courteous. They all wore a smile on their face. From the tall door man, to the bellman, to the valet guys, the housekeepers, the bartenders, the hostesses, and front desk staff. They all seemed to like their job and went above and beyond to provide excellent 5 star customer service. I would definitely recommend checking this place out. And I hope to visit again soon.

    Only entrance available (as of Sept 17, 2024. Main entrance is closed due to construction).
    Frankie M.

    Checked this newly and impressive hotel! Kimpton Santo Hotel is located down town San Antonio. You are able to spot the name from afar and give you the sense of a resort like hotel! As soon as I entered Kimpton Santo hotel, I was greeted by Natalie. A very professional, helpful, and knowledgeable young lady at the front desk. She explained everything I needed to know about the hotel, guests social hours, and the restaurants. She made me feel very welcomed and appreciated that. The Dean's Steak & Seafood is a very nice place to have that special dinner with that special someone. The patio area is a romantic place to be with your love one or with families. For best view, be there as the sun goes down-You won't regret it! The Tenfold Rooftop-If you never felt on top of the world, you will be there. You can see just about all of downtown San Antonio and if you want to impress someone...this is the place!. Cons-Active construction by the main entrance (closed). You have to enter via the side of the hotel.

    Lobby bar
    Hallie B.

    I loved this hotel. Very beautiful spaces everywhere and all of the staff were especially friendly. I love the rooftop bar and even the lobby bar is very nice. The check out is 12 which I can appreciate it not being too early and even though I left my room a little late no one was banging on my door asking when I was leaving. My only complaint is the pool menu. I wish there were more options for food such as quesadillas and chips and guac etc. Also I overhead there was an extremely long wait time around check out time for valet so maybe room for improvement there. But I can't wait to come back and stay here!

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    Page 1 of 2

    Ask the Community - Kimpton Santo

    Review Highlights - Kimpton Santo

    “The amenities were great, Stacey at the rooftop pool was very attentive and kind and made our swimming experience relaxing.”

    Mentioned in 7 reviews

    Read more highlights

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    Checked in today and so far everything is perfect! The 5-7pm dinner and drinks, perfect and the…read morelocation is adjacent to the riverwalk! I love the spaciousness of the room and the shower (pressure/hot) on point! I will definitely stay here again! Oh and the lady that checked me in was amazing! I love good customer service and she was very patient kind and joyful!

    My husband and I stayed in San Antonio, our 1st time here, for a couple nights before we drove to…read moreBandera to attend a very dear friend's wedding. My husband booked this hotel because of its convenient location, close to the River Walk and Alamo and most important, its in a very old and full of history building. We both really enjoyed our stay. The hotel was clean with the most comfortable beds and pillows and the very fun and convenient breakfasts and dinners/drinks. The beds and pillows were so comfy, we slept for almost 12 hours our first night... The foods, buffet style, were good, with many options. (They are comfort foods, if you expect high-end kind, it's not for you...) The customer services were what we appreciated and enjoyed the most. All of the staff, from the front desk hosts, to the managers, bartender (Annette), food service group... everyone was so friendly, nice, and welcoming. *The only "issue" that we experienced was the super loud, seemed like hours long, of car honkings, engines noice... of 1 night. But it wasn't the hotel's problem. The home team, The Spurs, won the game and the city was celebrating... Highly recommend this hotel and the services here... Thanks for showing us, the out-of-towners, the warm and hospitality of San Antonio/Texans that we heard so often before...

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    I've stayed at four- and five-star hotels and resorts around the world, and Mokara was truly…read moreexceptional. What set it apart wasn't simply the beautiful hotel or location -- it was the level of personal care. Ariel at the concierge desk was wonderful. She helped arrange safe airport transportation for my friend when she arrived before me and, when my flight was significantly delayed, made sure she could check in without me. Being stuck traveling and knowing she was in good hands was invaluable. We were welcomed with a personal note, fruit, flowers and champagne, and then surprised with more birthday treats during our spa day. Those thoughtful details made the entire stay feel special. And the SPA! Easily one of the best I've ever visited. Being able to truly relax before and after our treatments -- especially in the beautiful post-treatment lounge -- made it an experience rather than simply a massage appointment. Jessica gave me what was quite literally the best massage I've ever had (and I've had a lot of massages!). Even the little things stood out: complimentary morning coffee delivered through room service and an incredibly kind and helpful room-service attendant. Luxury hotels can have beautiful rooms and impressive amenities. What made Mokara exceptional was how genuinely cared for we felt from beginning to end. The personal touches made all the difference. Mokara will absolutely be at the top of my list the next time I'm in San Antonio. Five stars without hesitation.

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    A Wonderful Stay at Hotel Valencia!…read more We absolutely loved our stay at Hotel Valencia on the San Antonio River Walk! The location is perfect step out the front door and you're right in downtown San Antonio. From the hotel restaurant, you can take the stairs or elevator directly down to the River Walk, which makes getting around so easy and convenient. What we especially loved is that this hotel has so much character and charm. It doesn't feel like one of those cookie-cutter chain hotels. We had a balcony, although it was simply too hot during our visit to sit outside and enjoy it. I'm sure it would be wonderful on a cooler evening! The bar and restaurant were both excellent, and the entire staff was friendly and welcoming. A special shout-out to the valet guys they provided wonderful service and were always so helpful. Great location, beautiful atmosphere, delicious food and drinks, and exceptional service. We would definitely stay here again when we're back in San Antonio!

    Canopy San Antonio Riverwalk - We welcome you to the Canopy San Antonio!

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    We really wanted to like this hotel, but unfortunately, there were too many issues during our stay…read more One of the elevators was out of service, which created extremely long wait times for the two remaining elevators. They were already overcrowded, and staff were also using them to transport large carts, making the situation even more frustrating for guests. There was also an extremely long wait each time we requested our vehicle from valet, especially during checkout. We also had an unpleasant experience with one of the female bartenders, who was blatantly rude to us for no apparent reason. She walked away from us in the middle of our order and appeared visibly irritated with nearly everyone she assisted. The room itself was nice, but we had another issue with housekeeping. When we checked in, we were asked if we wanted housekeeping during our two-night stay, and we specifically said no. Despite that, housekeeping entered my room while we were away, removed and lost my personal towels, replacing them with hotel towels! They also entered my son's room and threw away a pizza that was in a pizza box sitting on his desk. It was food he had eaten for lunch that day and had not intended to throw away. For the amount of money we paid to stay here, I expected a much higher level of service and professionalism. Unfortunately, the chaotic atmosphere, poor communication, and lack of respect for our privacy made this a disappointing stay. I do not recommend staying at this hotel.

    Omni La Mansion del Rio - Omni La Mansion del Rio - Riverwalk

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    My experience at this hotel was magical. When I arrived Ruben and his staff took my car and my…read moreheart. What a group of funny kind professionals. The front desk staff were so kind. I had booked us for two nights but for some reason only one night was showing. The manager jumped on it and made the appropriate changes immediately. Stone, Melinda, Jason and Jslyn were great. Every question answered no matter how silly and they even made me a new key when I had to go back to the room after checkout to retrieve my coffee. The consigner Rina grabbed our luggage cart and took us to our room. She told us about all the local restaurants what to expect with the food and service and the spa services. When I returned to my room to get my coffee the key did not work. the housekeeper cleaning the room across the hall opened the door for me. Brianna in the coffee shop was making me an Americano that I asked for when I realized I had asked for the wrong thing, I just wanted regular coffee. In the middle of making the order she switched to making the regular coffee, no grumbling or body language that indicated irritation just a smile. The most meaningful thing happened at the pool. I was up early writing and had pulled out a very heavy chair to prop my feet on. When leaving I started to put it back. A little old lady Miss Anderson put her hand up to stop me, when I protested she smiled and said no you go on I got this. Rusty Wallace is the general manager of this property and I cannot imagine a better boss because the proof is in his staff. if you ever have a chance to stay here do it. it is worth every penny. Devo Carpenter

    Omni La Mansión del Rio on Sa TX is the place to stay. Try to get a room with river view…read more Important to know that if driving the best place to park is across the street at the Houston Garage, $10.00 for 24 hours vs valet parking at a he actual hotel. The check in people are nice and welcoming and if you join the loyalty program you get 1 free drink ticket which is nice. Breakfast is a bit expensive but so is everything on the river so eat at the restaurant which has brunch till 3pm. Our room included 2 FREE bottles of water which was nice. Try to visit the bar in the evening and meet KD, great bartender that treats all his customers as they are the only people there. KD made are last night at the Omni truly enjoyable. Great place for some bourbon pours. If you are lucky you will meet Josh the assistant food & beverage director. Josh made our anniversary evening special with a slice of dessert...thanks Josh, thanks KD for making our anniversary trip a special occasion to talk about. This hotel is loaded with history and great people that welcome guests in true SA hospitality!

    Embassy Suites by Hilton San Antonio Riverwalk Downtown - Meeting Room

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    The Embassy Suites was a perfect location for our two night stay in San Antonio. The valet…read moreparking was $60.00 per night or there is a public lot across the street which I didn't see how much to park there n we opted for convenience. The valet team were very courteous. While I did do online check in, I asked upon arrival,if they had any river walk view rooms available. They did not have a king suite, but did have a two queen available. We opted to switch. Fay was great with customer service ! Pleasant and professional ! ! They even had a personalized welcome on the TV by the time we got there! Gotta love the small details! Technology helping with a good customer experience. There is a very narrow balcony with two chairs, we used it in the evening and to watch the lovely sun rise. Our room was very spacious. Really liked the glass door refrigerator so I could see how many water bottles we had left. Hahaha. We walked everywhere from this location! Early morning to the Alamo and back for a refreshing dip in the pool before walking to go out for the evening ! Their breakfast buffet is superb. A great variety and the omelette station is excellent. You choose what you like, then the gentleman will put it together! It was delicious. The host Amber was friendly and told us about the San Antonio Saga at the San Fernando Cathedral. She also told us about the Pearl District, but I don't think we will have time to visit this trip. The happy hour was nice. The bartender Steve hustled when they got busy! He smiled and was very appreciative of tips!. I think most people forget the importance of tips to these guys! The snacks the first night were mixed snacks and goldfish, chips and salsa and tomatillo sauce veggie platter and crackers. (Oddly, no cheese for the crackers) the second night, chips and fresh made onion dip and cheese and crackers. Great stay at a nice location!

    Their website pictures accurately describe the beauty and comfort of the Embassy Suites San Antonio…read moreRiverwalk, but pictures can't capture what really makes this hotel exceptional: the people. Although there was no text option to request my car, that hardly mattered--the valet team was lightning-fast in retrieving it. The complimentary evening reception was exactly what you hope for after a long day. Thorin (learned her dad was a Hobit fan) and kept the conversations, cocktails and beer welcoming and plentiful, and the chef's homemade hummus, graciously offered to evening guests, is THE best hummus I've had in all my worldly travels. Seriously--it deserves its own mention. Breakfast brought another memorable experience. I met Amber, who moved from table to table like an elegant hummingbird with a purpose, making sure guests were enjoying themselves and everything was right. She suggested I try the made-to-order omelet. I hesitated after seeing a line of about 15 people, walked away and she insisted I go back as she assured me it moved quickly. She wasn't wrong. My custom omelet was prepared in less time than it would have taken a chicken to lay the eggs--and it was excellent. Jose, "the boss," monitors the guest experience from afar, engaging appropriately when needed and clearly making sure the entire operation maintained its quality. You can see the teamwork. And I saved the best for last. "OB" (O'Brian) greeted me at the front desk and took the time to determine what mattered to me in selecting a room--did I prefer the view or amenities? Somehow, I ended up with both. More importantly, OB remained engaged throughout my stay with the comfortable familiarity of someone I'd known for years rather than someone I'd just met at a hotel desk. He made me feel like family returning to an overdue reunion than a stranger looking for a room. I'll certainly return for the comfort and the convenient proximity to the Centre Club and the River Walk. But what makes Embassy Suites San Antonio Riverwalk, 125 E. Houston Street, my newly discovered place of retreat is something harder to advertise in photographs: the genuine friendliness, humor, hospitality, and teamwork of the people who work there. Beautiful property. Great location. Wonderful amenities. Exceptional people--and that's what will bring me back.

    Hyatt Regency San Antonio Riverwalk - Alamo View Room

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    Disclaimer: This review is for their excellent valet service and courtesy EV charging. My hotel did…read morenot offer an EV charger, but the Hyatt Regency was just a block or so away and it popped up in my EV charger Google search. When I got to their valet I explained how I was not staying with them but I needed an overnight charge so that I can make it back to Austin the next morning. They were super nice and helpful and explained how the charger was in use but that it would be freed up soon. They promised to do it for me so I didn't have to worry about waiting on the other vehicle. The next morning my 2020 Nissan LEAF was fully charged and ready to go! Additional disclaimer: I'm not sure what brand they have but I got a sense that it might be a Tesla level 2 charger (AKA "destination charger"). So while my LEAF has a standard J1772 port, I also happen to have a quality NACS to J1772 adapter. So good idea to have one just in case, because I can't verify what type they use. Just a heads up it got my attention when the valet asked me if I had an adapter. Anyway, shout out to the valet staff. I am so sorry I forgot the name of the person who retrieved my car, he was great and when I dropped it off, Armando and Alec were super courteous and helpful as well. I realize valet companies are not part of the hotel, but they are often times your first interaction/impression, and these guys are top notch. One more disclaimer: overnight parking is quite expensive, but it was just a little more than my hotel would have charged me anyway. So while very convenient, this was not cheap.

    What a wonderful experience Personable, helpful staff…read moreQuiet room Comfy beds Great blackout curtains Refrigerator in the room Coffee in the room Fantastic location Absolutely perfect

    Kimpton Santo - hotels - Updated September 2026

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