This office met me with such an unkind welcome when I tried to inquire if I could become a patient with Dr. Carter. I am in the health care field and can totally understand that it is a very busy environment, but I have been playing phone tag for weeks with her clinical team in order to speak with a clinician here. I've done my very best to provide multiple windows of time when I can be available to speak. Having had much experience as a provider and a patient, I can say it is certainly disconcerting the amount of unkindness I was treated with at my initial phone call - whoever received me. There is almost no other way to contact the office - no general email. I dont feel confident that if I had any pressing health concerns to address with this obgyn office that help would be available to me in a timely manner. In my experience, it is usually not a good sign and advisable to find another clinic and provider. read more

Dr. Carter & her entire staff are beyond wonderful - I don't have enough great things to say. This was my very first pregnancy, I don't have any friends or family here as I am new to Austin and I felt so comforted and secure being in Dr. Carter's care. Things to note - the facility she works for trains med students, I didn't know this ahead of choosing her and about a month ahead of my delivery, she brought this up and asked if it was OK to have med students as a part of my delivery. I wasn't sure how comfortable I was with this, but because I had seen Dr. Carter for 8 months and trusted her, I agreed to allow this. I don't regret this decision at all. The students are so competent, in fact, if nobody told me they were students, I would not have known. My only request was that the anesthesiologist administering my epidural was experienced and this request was honored. Outside of training students, in every setting I've seen Dr. Carter, her supporting staff has always been put together and competent and Dr. Carter truly cares about her patients. She will bluntly tell you things that she feels are important to know, she hears every concern of yours and doesn't dismiss you, I felt so well taken care of. She was a legitimate all-star with the delivery of my baby, when you see her in action you KNOW this is what she was meant to do in life. As with any other medical facility, including Dr. Carter's - there is never a guarantee that your OB will deliver your baby. She helped me understand this, so I went in with no expectations of her being the person. Despite her being at the end of her shift when I went into active labor and being off when I was finally ready to deliver, she actually came into the hospital to deliver my baby!! I'm not saying she does this for everyone, but she truly makes a gallant effort to be there as much as humanly possible for her patients. My husband and I LOVE her sense of humor and laughed at every appointment. She's relatable, funny, kind, knows what she's doing and I couldn't trust her & her staff more with my life. I can't thank Dr. Carter enough for making my first pregnancy an incredible one. read more

I went here for pain management, and things got a lot worse. A lot of it is private, but some of the things I feel comfortable sharing include: 1.Blood from a previous patient on the examination table, 2. Really unfriendly front staff and difficultly scheduling. 3. Nurses that don't know the proper medical terminology, the difference between bacterial and fungal infections, or other terms pertinent to women's pain 4. My medical records faxed to the wrong number, a HIPPA violation. 5. Prescriptions given without proper explanation of side effects, which caused me severe withdrawals when going off them. 6. It's connected with a Catholic Hospital (Seton) so getting birth control requires jumping through hoops. Find a place with more empathy, that's more important than anything when dealing with pain. read more

She's competent, and friendly. She also continually tells you to lose weight, despite you telling her on your first visit that your insurance doesn't cover weight loss services, including nutritionists, and that you practice Health at Every Size and as such you are more concerned about your health than the number on the scale. And then her office staff bills everything appointment as "obesity related services", even if the reason you can in was to have her check the IUD string that you can't feel (because she cut it too short). read more

Just know ahead of time making an appointment through Seton's "CALL CENTER" is a total nightmare ! I waited 54 minutes on hold. I transferred to Dr. Carter from another group with high hopes of finding a great Dr. Also there's no "customer service" on the Seton's website and when I tried to speak to Dr Carters front desk staff they wouldn't take any calls. I will never go back - you're just a number at yet another big Hospital. I also had a very difficult time with two nurses as English was their 2nd and very distance language. The front desk staff was also sterile and unfriendly. Why is it impossible to find a good OBGYN group in Austin?? Do yourself a favor and don't waste your time as this Group! read more

Not quite sure how to rate this. Just want to inform folks: I excitedly phoned Dr. Carter's office today in an effort to set up a first-time appointment after reading all the positive reviews. Unfortunately, I was notified that she is only accepting new OB patients. :-( Maybe I should.........Nah! There's gotta be another doctor out there for me. I hope? read more

I had my first appointment with Dr. Carter at the new location this week. I still love Dr. Carter. She is simply the BEST doctor I've ever been to. They didn't tell me about the free parking lot when I made the appointment or when they called to confirm so I parked at a meter and used all my change - one hour's worth. When I checked in I asked if they thought that would be enough time and if Dr. Carter was on schedule. They said yes, they thought I would be fine. 45 minutes later I asked if either of the two people working had change for $1 for the meter. They didn't. That's when one told me about the free lot. I thought it would take too long to move my car so I asked around the waiting room, got some change and ran down to plug the meter. When I returned a few minutes later, I waited another 15-20 minutes until a nurse called me. The wait was long but I didn't particularly need to be anywhere and I understand how OBGYNs get backed up when they have panicked pregnant walk-ins. Once I finally did get to see Dr. Carter, she apologized for the wait and did not rush me at all. Dr. Carter still warrants five stars so I'm not going to drop the rating. I'll use the garage next time I see her and bring a book. read more

I've never been to such a nice and helpful doctor before. Most of the other doctors I've had just wrote me a prescription and sent me out the door. Dr. Carter really listened to me and gave me several options I could consider, and didn't even make me choose right away. She gave me a pile of literature and told me to come back after I'd had some time to consider. The best part is that she's not one of those doctors that looks down their nose at you. You can ask any question and you'll get a helpful and informative answer, instead of a "because I said so". Oh, and like Shanna said, bring something to do while you wait, unless you want to read baby magazines. read more

Dr. Carter is the best doctor ever! She really takes time with her patients, and she truly listens. Dr. Carter is also incredibly intelligent, insightful, and has a great sense of humor. It's so reassuring to see a doctor that is continually learning and is constantly reading the latest studies not only about her specialized field, but about medicine in general. I visited at least 10 different OB/GYNs in Austin before I saw Dr. Carter, and now my search for the best has ended. UPDATE: Dr. Carter's office has moved; she's teaching at UT now. I think you can still reach her by calling the number listed above, though. read more

Dr. Carter and her office failed to timely obtain results of a pap smear that she had performed on my mother, which showed that my mother had cancer. We therefore found out about the cancer later than we would have had they followed appropriate procedures for obtaining pap smear results. My mother died of this aggressive and very fast growing cancer. As a former patient of Dr. Carter's, and the daughter of a former patient, I do not recommend this doctor. read more

Dr. Carter is fantastic, I recommend her wholeheartedly. I found her through a recommendation when I moved to Austin at 7 months pregnant with my first child. She listens, spends time with her patients, and tells the truth without sugarcoating but while still being compassionate, which is what I like in a doctor. She practices evidence-based medicine and is up-to-date on current research, which I could see in action when the recommended practice changed between my 1st and 2nd deliveries and Dr. Carter shared with me the research that governed the change in approach. An added plus, she's got a great sense of humor and I always had a laugh during my checkups, and even during delivery. I've moved farther away from her office but still go to her b/c it's worth the drive. read more

I was referred to Dr Carter for pelvic pain (joint and myofacial pain after a neck surgery left me with lovely complications.) No joke, she spent 2 hours with me. She went through my WHOLE medical history with me. This is such a small observation, but because of my back pain I have to sit in normal chairs and not the patient examination table until necessary, she sat on THE FOOT REST OF THE EXAMINATION TABLE. Why did this impress me so much? Because she was literally below me and my fiance looking up at us. I can't tell you how many doctors I have met with egos larger than Jupiter. But not her. She really cares and knows her stuff. I did, however, nearly leave as a patient of her practice due to her rude staff who only became kind to me after I mentioned that one of my best friends tragically died last month and she finally softened slightly. But she never remembered me despite endless conversations and scheduling mishaps, and I don't know how their note taking system works but it is terrible. Dr. Carter deserves better. ****Edit: Even though front of the house means a lot to us as patients, sometimes the doctors do not have control over who their own "gatekeepers" are. After an intimate discussion revealing some personal information I just want to remind all of us who are frustrated, in pain, exhausted, and scared that those people over the phone might also be experiencing similar situations. We never quite know if it's just their personality, a hard day/week/year, etc. And though this is an evident pattern, with regards to a certain staff member, I have to say that another employee, the woman who took my blood today (May 18), was an absolute riot and lovely. If you can get it in to see Carter I highly encourage it. read more

Dr. Carter is wonderful! She embodies everything a woman could want in her obstetrician: cutting edge knowledge of pregnancy and birth, compassion for pregnant patients and their experiences and most of all, joy, passion and respect for the process of pregnancy and birth. I think that I have exceptionally high standards for medical care and this doctor meets and exceeds them! read more

Dr. Carter is absolutely the best doctor I have ever seen. I agree with the other reviews about waiting time, but after working with her I know why she is never on schedule. She is extremely personable and takes her time at explaining things and making sure you have a great understanding of what she is telling you. You never feel rushed when talking with her, and despite the fact that she has a waiting room full of people she will take 30 minutes to talk with you if that's what it takes. She is super funny, and can lighten any mood. I have only been going to this office since March of 2009 and have not had any bad experiences with the nursing staff. They have all been fairly pleasant and have done their best to make me feel at ease. read more

Dr. Carter has been my OBGYN for several years. I've been with her when her offices were at two other locations before she moved to her current location with the University of Texas Physicians. I can't say enough how amazingly kind and responsive she's been. My mother, aunt and grandmother had an OBGYN that they loved and they remained his patients for decades. I feel the same about Dr. Carter. While she transistioned over to the UT Physician group there were some changes/difficulties I noticed with the office stafff. Dr. Carter was very responsive to my concerns and the problems I enountered. If I ever leave Austin it's going to be hard to find another doctor as kind, informed and patient focused as Dr. Kimberly Carter. read more

Dr Carter is the absolute best OB-GYN and there are not enough kind words I could say about her. She has been my doctor for 13 years and has seen me through general gyn needs as well as two births and a miscarriage. Not only is she kind, compassionate and caring, she's smart and that's what I appreciate most about her. She's incredibly wise and intelligent and I've referred many friends to her, who also love her. I don't know what I would do without her and her sweet staff, especially her nurse, Cynthia. read more

I have been seeing Dr. Carter for many years, and she is an EXCELLENT doctor with a HORRIBLE support staff. She would have gotten 5 stars hands-down if it weren't for her completely awful nurses and administration at UT Physicians. She is caring, knowledgeable, up-to-date with the latest medical findings, and respectful of my personal choices. She really does take the time to get to know her patients. She is informative in a way that helps me make the best decisions for myself...and they have changed quite a bit over the years. Her nurses and administration are clueless, unorganized, rude, and don't seem to pay any attention to anything she (or I) say. Do these people really have degrees? Really? The list of everything that has gone wrong over the last few years that Dr. Carter has been at UT Physicians due to her staff's error covers everything from botching my medical billing to giving me incorrect medical information. I'm sorry to say that I no longer feel comfortable having her as my doctor...I've had enough and won't be seeing Dr. Carter again until she fixes her staff problem. She deserves so much better...and so do I. read more

I made an appointment with Dr. Kimberly Carter and the receptionist said she was not taking any patients who weren't preggers. I am not preggers, so I asked for a recommendation for a good doctor who would see me. I was told Nurse Practitioner Mary Brown was Kimberly Carter's right hand NP. So I made my appointment with Mary Brown. I had to wait quite a long time before being seen but that was not a problem at all. Mary Brown was with me for about 35 minutes taking my family history and getting to know me. She was so unbelievably personable. She even gave me her work e-mail address if I had any questions about anything. She also praised Dr. Carter so much. I think I would feel comfortable using Dr. Carter should I ever be with child. If you can't get in to see Dr. Carter, give Mary Brown NP a shot a you won't be disappointed. read more

After reading all the wonderful reviews for Dr. Carter I decided to give her a try. I hadn't seen her very long before I got pregnant. The first few appointments were okay then then things went downhill. She was always on my back about my weight and very blunt and unprofessional about related pregnancy concerns. She turned simple pregnancy issues in to massive ones, making me believe that I was in danger when I really wasn't. She referred me to a specialist for one of these issues, when the specialist said I was fine I reported this to Dr. Carter. In front of a PA student and myself she said the specialist was wrong. I found that to be very unprofessional. There were also small annoyances. The office visits were always running behind. Typically I was spending an hour and a half to two hours per routine visit. Also, they refer you out for everything (sonogram, gestational diabetes management, etc). There were also random errors on my chart (listing conditions I did not have) by Dr. Carter herself. I always felt like a number in that office. Perhaps her downfall was that she was too busy?? I've heard she is a great high risk doc. However, since I was a normal pregnancy I didn't appreciate her intensity and tendency to be a hypochondriac. I have since moved to a better doctor which makes me feel a lot more comfortable and does everything in house. Good Luck!! read more

I adore Dr. Carter. Once you get in to see her, she spends as much time as needed with you, and she is very comfortable to speak with. She explains procedures in detail and really cares about her patients. She is my favorite doctor that I have ever had. However, now that she moved to UT the quality of care has degraded severely due to terrible staff at the new practice. Among my personal experiences--the person at the check-in having a long fight over daycare on her personal phone during the entire 20 minutes I waited in the lobby, repeated lost messages where Dr. Carter would ask me why I hadn't called earlier about a particular problem and I would say "but I did call--two or three times!" I personally never signed a HIPAA statement at the new office because I was never asked to. My name is spelled wrong on their office paperwork and I have asked twice in person for it to be changed, and it never was. While I would highly recommend Dr. Carter to anyone, I'm not sure about recommending this practice. I hope they fix things and will update this posting if they do. If they don't, my concerns about the practice may drive to away from beloved Dr. Carter and to another practice that is a little more together. read more

Dr. Carter is awesome. I switched to her at 21 weeks pregnant because I was looking for a doctor who communicated better than my previous OB/GYN. I most definitely found that in her. I spent more time with her in my first visit than I had in the multiple visits combined with the previous doctor. She is very intuitive and informed and she stays consistently collected. My labor and delivery was very successful, exactly how I wanted the birth of my daughter to go (which I understand is lucky). The nurses and staff were PHENOMENAL. When I started looking around for a new OB/GYN I had four different friends recommend her! I'm so thankful for her and the staff that helped deliver my daughter. read more

After having my child under Dr. Carter's care, I will not be returning to this practice as a patient AND I will ensure that my next doctor DOES NOT deliver at Seton. Initially, I felt like Dr. Carter was one of the better doctors in this profession but after my experience with labor I feel like I was completely misguided while forming that opinion. I started having contractions roughly 5 minutes apart at 36 wks 6 days. By the time I arrived at the hospital (during rush hour) I had been having the contractions for 3.5 hours and I was 2cm dilated. At midnight, about 6 hours later, my contractions had sped up to 2 minutes and I was 5cm dilated. However, they refused to admit me and sent me home because I had 'not progressed enough' during that time. 24 hours later, I couldn't stand the pain any longer and went back at my family's insistence. After 6 different doctors and nurses checked on me (none of which were Dr. Carter), everyone had a different story to tell and no one had any clue what was going on. I was told four times that 37 weeks isn't full term (which is a lie) and they would only observe me. However, one doctor with a brain and a nurse disagreed and gave me pain medicine and said I would be given plotocin to help speed things up. The various doctors argued over whether they would give me plotocin FOR 6 HOURS after I had been admitted. At shift change an entirely new group of doctors and nurses came in and actually knew what they were doing. I was finally given plotocin and an epidural, but the doctor situation quickly declined again. Dr. Carter was 'unavailable' and I was introduced to 3 other doctors that 'might' deliver my son. It turned out that it actually wasn't any of them as they were all on break / at lunch. Once my water breaks, it's less than 2 hours before the baby arrives. I attempted to tell the 1793838 people who came in my room this information, but no one listened and told me it would be several hours before I had to start pushing. 1.5 hours later I frantically started calling for a nurse and had my son before the doctor could finish getting his gloves on... It was hands down the worst 2 days of my life. Child birth is suppose to be an amazing, memorable experience and the staff from Dr. Carter's office (who runs labor and delivery at Seton) ruined it for myself and my entire family. I have never seen a more disorganized, back stabbing, uninformed group of people. My family was horrified by the way I was treated and complained to the hospital and the doctors, but we never received an apology and were never asked about the experience or the care. I'm really at a loss for what else I should add to this, as I could write for hours. I really hope no one else has the horrible experience I had with this practice. I would t wish it on anyone. read more

I normally don't write reviews, but our experience was terrible. During birth, my wife broke her tailbone and doctor Carter wasn't even there. Then after, she had the nerve of not providing enough pain meds for her. I am extremely unhappy and would not recommend her to anyone. read more

She is super smart and also respects her patient. Plus her team is wonderful-thanks RN Cynthia you are so kind and sweet following up(I felt cared for). Hope she delivers all my babies in the future. read more

Dr. Carter is one of the best doctors I've ever had. She was almost more excited about my pregnancy than I was. She's really smart and keeps up to date on the latest studies and trends, but she also respects me and lets me make the decisions about my care. read more

she definately is a great doc. She was recommended by Helen Back to me... shes wonderful and she delivered my baby. she cares about you and is super nice and funny. when our baby was born she wa 9 pounds 3 ounces.. dr. carter said we should call her Babs... big ass baby... love her read more

If you are high-risk, this is the doctor you NEED. I have never met another doctor who worked so hard for us. She took all my worries seriously, did many tests I requested, and was research-minded. I chose the best doctor to help us have our rainbow daughter. While the front desk staff was not always welcoming, they weren't always rude either. But, having Dr. Carter as my doctor was worth it anyway. I never felt like she had a foot out the door while I was talking to her. I never felt like my suggestions or worries were made fun of or brushed off. I felt like she would do anything to help us, and she did! read more

I love Dr. Carter and her staff--especially Delia and Evie. They all care about the patients and really do their very best. Dr. Carter is so knowledgeable and personable. She always listened to me and my concerns, but advises the very best care. Yes, the wait times and office coordination can be a bit delayed at times. However, they are working for the patient and can follow up when you need care. I am so grateful she was with me during my pregnancy and delivered our baby. I had an unexpected c-section and she suggested/tried to find a way to play music through the speakers in the OR to help me be calm. Although, it didn't work, she let me have a phone playing music beside me and arranged to have a midwife check in because she knew it was important to me. She also worked well with my doula. I plan to stay with her indefinitely. read more

I based my decision to try Dr. Carter on the praise other Yelp posters shared. It was a mistake I started trying to get a first appointment in November for a concern that is important to me. No appointments were available until early March. Made appointment. Strike 1: Dr. Carter canceled the March appointment. Made a second appointment. First available was in May. Strike 2: Dr. Carter canceled the May appointment. Made a third appointment for June. Strike 3: Dr. Carter did not show up for the appointment. There was no apology from her or an explanation. She just didn't show up. I was the only patient at 9 a.m. but by the time I gave up waiting and left, the waiting room was full. I demanded my money back. I will check with my insurance company to make sure Dr. Carter doesn't try to file a claim for non-existent treatment. Evidently my health is not a concern for Dr. Carter. I must congratulate her on two things, though; 1. Her staff is professional and pleasant. They were apologetic and kind. 2. The facilities are nice, clean, and appeared well-organized, I attribute that to the staff. read more

Dr. Carter is an amazing doctor! I found her via The Pregnancy and Postpartum Health Alliance of Texas (PPHA) website. Alliance doctors are committed to advancing maternal mental health care. Dr. Carter is extremely knowledgeable with regard to pregnancy and mental health issues such as medication management. She is an ally for women who want to be pregnant but don't want to sacrifice their mental health. Dr. Carter is also very supportive of the mother-doula relationship. My doula commented that Dr. Carter made her feel welcome and an important member of the birth team. read more

I had my first visit with Dr.Carter today and she came highly recommended from another doctor that I trust. Initially, I was a bit peeved with the long wait but my annoyance went away as soon as Dr. Carter came in. She was professional but with a sense of humor. Wonderful! Be prepared to wait a bit. read more

I moved during my pregnancy and Dr Carter is night and day from my old OB... she listens, is very smart and informative, is personable, is open to less medicalized birth (she was fine with me having a doula and not wanting IV, monitoring, etc). My only complaint would be that a couple times (out of a dozen or so appts) I had to wait over an hour, and that sometimes when she has a medical student with her, she seems more focused on explaining things to them than to me. read more

I will not see another doctor other than Doctor Carter. In fact, I turned down my employee insurance because Doctor Carter was not in the network. She is very attentive, spends time listening to concerns, and when I had both of my babies, she was SO amazing, calming, and checked on me everyday in the hospital. She deeply cares about her patients and let me make many decisions regarding my medical care that I was comfortable with. She is a wonderful, knowledgable doctor! read more

Dr. Carter is absolutely wonderful. In many ways, she feels like my primary care doctor: she'll talk with me as long as I need and is thoughtful about the way gynecological issues interact with and influence other systems in the body. I first came to her office with a condition that is difficult to treat. She was so patient with me as I puzzled through my options, so completely understanding of my indecision. It was her gentle approach that finally led me to choose surgery, which really scared me, but has ultimately helped a lot. She's also helped me get appointments with other specialists. I'm very grateful to her. read more

I still love Dr. Carter herself, but since my last review her staff messed up my billing so severely (and sent the incorrect address information to the main billing in Houston) that I was put in collections without ever having received a single bill. They refused to help with this situation, either. It was awful. Her staff are just incompetent, and it's a shame, because she is a great doctor, and some of her nurses are great, too. Just not the people in charge of anything business-related. read more

I love Dr. Carter. She is up-to-date on all the latest research, has a great personality, and truly cares about her patients. I never feel rushed when I am with her. She takes time to answer all of my questions and will makes notes for me. Her staff, however, is another story. I especially find issue with her nurse, Cathy. She has a way of making you feel belittled and comes across as very condescending and impatient. I've considered going elsewhere because of this (let's face it - you probably interact with an OB's nurse just as much if not more than the actual doctor), but I keep changing my mind because I love Dr. Carter so much. She is also very knowledgeable about post partum depression and anxiety. read more

I've been seeing Dr. Carter for about 10 years and highly recommend her. She's very knowledgeable and has never made me feel rushed. Yes, there has been long wait times but I think that's expected if a doctor is going to make you feel comfortable and take time to answer everyone's questions. I've tried out a few other doctors and will be having baby #2 with Dr. Carter even though she's about 45 minutes from where I live. The new office is a little confusing to get to, but very nice. read more

Had my first OB appointment with Dr. Carter today, and my husband and I are very happy with how it went. We both liked her a lot. She's very thorough and let's you ask anything without feeling rushed. You can tell she cares about her patients. I read a few bad reviews about nurses, scheduling, and wait times but I didn't run into any issues. The girl I spoke with when I initially scheduled the appointment couldn't tell me anything about what Dr. Carter would do in the appointment today, but maybe she was just someone who schedules appointments and that's it. She was polite. The two nurses we saw were both great - very friendly and nice. We barely had to wait at all, both to get into a room, and to see the doctor. The office is very nice and new, and the ultrasound was right there in the exam room. It was nice to not have to schedule a separate appointment for that, and Dr. Carter did the ultrasound herself. Great experience, we loved Dr. Carter, and looking forward to having her see me through the birth of our baby. read more

Dr. Carter can be incredibly blunt and some of her office staff is rude too. Neither of these things go over very well with a tired, bloated, and irritable pregnant woman. All this aside though, she's AWESOME when it comes to delivering that baby and this is where she shines! She delivered my baby in October and everything went so smoothe. She made me feel super comfortable and I was very confident in her abilities. All my post healing went perfect too. read more

Dr. Carter and her staff are fantastic. I became a patient of Dr. Carter's while pregnant with my first child 6 years ago. She provides helpful, honest guidance based on her extensive knowledge of research and patient experiences. In addition, she provided dedicated, ongoing support and monitoring when I had some issues come up during my second pregnancy and for anything that has come up since. She really goes above and beyond. I see Dr. Carter more than my GP because she is truly focused on supporting anything related to women's health. I highly recommend Dr. Carter! read more