The owners and employees are very friendly and helpful. This business displayed integrity and corrected an oversight on our invoice without us having to bring it up. That is unheard of these days. Many other businesses could take lessons from them. The job was completed timely and the result looks great! Thank you for being so pleasant to work with. read more

Almost four years ago I chose some hands scraped man-made flooring to go into my new home. About 3 years ago I noticed there was some pitting coming into the middle of the planks, they had been filled in with putty. you might say they used defective wood in my home, and putted it and use magic markers on the floor to hide other imperfections. Then I begin to notice raw edges where the planks are supposed to butt up against each other. they are beginning to splinter. My house was like $200,000 brand new. One day recently, I reached down to pick something up out of the floor. And I stuck this long splinter into the end of my finger. This is In many many different places. I called Kimberly flooring almost two and a half months ago, she sent her husband over to take a look. He was supposed to send some district manager by to inspect my floor which never happened. I live alone, have no dogs. I do have a cat declawed, it's a Bengal cat. I have a dehumidifier so it's not like the floor has too much humidity or not enough. I'm a very immaculate person, almost to the point of being obsessive about everything looking very clean. I gave them plenty of time to get back with me. I began calling them two weeks ago, have yet to speak to Kimberly or her husband. I did speak with a receptionist about 10 days ago she informed me they were going to come over and putty my floor. I told her the floor had been putted when they installed it. That's like putting a Band-Aid on it it's going to come out again when I clean it. The putty had came out, as I cleaned it at least once a week. I have called and called yet to hear from them. I have stuck a splinter in the end of my toe in the last 6 months, and one in the end of my finger. I have just contacted the builder today to try to get in touch with them for me. I have checked, this material has a great warranty as I was told it did when I picked it out, but a warranty is just as good as the people who put it down and who you buy it from. A very dissatisfied customer. read more

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Love this place! These are some of the nicest people that you will ever meet and they do beautiful work. I had them pull out old(pet stained) carpet from my mom's house and install vinyl. My mom has the beginnings of dementia and was distraught by the interruption of her routine in her house. They were so wonderful with her! They put everything in place to make sure that they finished in a short amount of time and treated her with kid gloves. They will never know how grateful I was to have such nice people to work with in a difficult situation. Add to this that their prices were very reasonable and that their work was beautifully done. It looks amazing! Thank you Kimberly Ann! read more