I cannot speak to the quality of Kim's work because I ultimately never became a client. Here's why.
I purchased a Groupon for Kim4Color on 10/11/26 and immediately went to her website to schedule an appointment. I requested an appointment for 10/13/26, and my request was accepted. My Groupon included:
Haircut + Full Highlight + Blowout + Final Fix Treatment
After booking, Kim asked me to send photos so she could evaluate my hair, which I did.
She then informed me via text that the service would require two separate two-hour appointments. She explained that my Groupon could not be applied until the second appointment because Groupon purchases require three days to process. She also sent me a link to purchase an additional coupon that could be used during the first visit for an all-over color.
I explained that I was not interested in splitting the service into two appointments. I was specifically looking for a single appointment before the end of the week, which is what I believed I had purchased through Groupon.
Kim then told me she could complete everything in three hours rather than four and indicated that my Groupon could be used for the service. Based on those messages, I reasonably assumed my Groupon would be honored despite the three-day processing requirement.
The communication became increasingly confusing. At one point, Kim questioned why I had not purchased the additional coupon she sent. I reiterated that I only wanted the services included in my Groupon package.
To be fair, her website did state that Groupon purchases require three days before use. However, based on our text conversation, I believed that requirement had been waived.
When Kim later insisted that the Groupon could not be applied, I asked to cancel the appointment. Her response was "ok," and she informed me that the scheduling service would generate a cancellation fee.
At that point, I sent the following text:
"That is baloney. I asked online for an appointment for my Groupon. You accepted my appointment for less than 3 days after I purchased it. Why did you accept that earlier day if my Groupon was no good?
Then you tell me I need two 2-hour sessions without asking me.
I tell you I just want my Groupon deal. You try to talk me into another coupon for a root color?
I politely cancel an appointment that has been nothing but a hassle, and now I'm getting charged a cancellation fee? Let me have the scheduling service's number, please.
I am going to gift my Groupon to another person and leave an extensive review for you."
Kim's response was:
"Hi I don't have time for this. You're cancelled. Take care."
I'm sorry this review is so lengthy, but I don't believe any of this needed to happen. A simple and clear explanation of the Groupon policy from the beginning could have prevented the entire situation.
I encourage prospective customers to read reviews from multiple sources, including Yelp and Google, in addition to the reviews displayed on the business's own website. I found that the reviews across different platforms painted very different pictures of customers' experiences.
Tracy C. read more