Challenging Experience Due to Delays and Oversight
Throughout the course of my case, I encountered significant communication challenges. There were extended delays in responses, and at times, I felt left in the dark during critical moments of the legal process. Sometimes, there was not even a response. One example, I retained Rayner on October 8th and sent an email in November, 30 days later, as I had not heard anything regarding my case. Additionally, there were multiple changes in her support staff, three different legal aides during my time as a client, which contributed to the lack of continuity and follow-through. There were also moments when certain suggestions made by the attorney raised ethical concerns. Most notably, my case was dismissed due to a preventable technicality, a required document was not submitted properly, an oversight that led to a dismissal and extension of the process.
Another reviewer mentioned her having to refer to the law book for guidance. There were two separate instances when I asked her to refer to the SCRA- Servicemembers Service Relief Act, as my ex-husband was trying to use my prior military deployment as a means to change the custody. On both occasions, she suggested that he was within his right t use it, that I was thinking of a case being postponed while away, but at no point did she research it. I went to three separate lawyers, all of which assured me she was inaccurate.
Lastly, while I understand that law practices can go through transitional periods, I believe clients deserve consistency, professionalism, and timely communication, especially during already stressful legal proceedings. This review is not intended to disparage Ms. Rayner personally, but to offer constructive feedback and transparency about my experience.
I ultimately had to let her go and hired a different attorney. read more
