For the most part, ice cream is ice cream, there are a few brands that are more delicious than others, but this is pretty standard HOWEVER, the prices have gotten so exorbitant, that I won't even bother going there any longer. Not just for ice cream, either, but for all their sweets. I'd rather just walk by and smell the waffle cones cooking and pay $11 for one scoop of ice cream or $5 for a tiny truffle. Everyone seems very nice, but they're just a few young kids working there. read more

Today I went to Kilwins, and the service, food, and ambiance was amazing! They had so many options and desserts. Overall the ice cream and others were great. read more

This ice cream is great but a bit expensive. I ordered an ice cream in a waffle cone which ended up being $9. The wait wasn't too long and the service was awesome! The workers were very nice and attentive. This ice cream is definitely underrated! I highly suggest checking these desserts out. read more

Kilwins Ice Cream - Chocolate - Fudge - Kilwins Tracks - Chocolatiers & Shops Near Me - South Haven, Michigan

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I would avoid this Kilwins. Terrible service. They really don't care. There's a disregard for customers, and they seem more interested in socializing among themselves behind the counter and toward the back than taking your order. You're made to feel like a nuisance, an inconvenience to them. read more

It's hard to say anything bad about ice cream, but I would like to be as fair as possible to the other places in town. We had a double scoop strawberry chunk and coconut chocolate. The coconut chocolate reminded me of a German chocolate cake which I adore; however, the strawberry fell a little short on richness and texture which I would expect from a homemade ice cream establishment as this one. Count in a $9 price tag for 2 scoops and you get a 4 star rating on overall satisfaction. read more

Kilwins Ice Cream - Chocolate - Fudge - Strawberry on top and coconut chocolate hidden beneath - Chocolatiers & Shops Near Me - South Haven, Michigan

Friendly and clean. Huge portions!! We got the chocolate brownie in a waffle cone and could barely finish it! Waffle cone was warm and crunchy. We went on a Saturday night and it was PACKED! If you ask for the white buckets in the back, they will give them to you for free! These are great for the beach and holding rocks or even for gardening! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolate brownie waffle cone - Chocolatiers & Shops Near Me - South Haven, Michigan

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At no fault of the staff, service was poorly designed. Staff would take one order, then cash them out, one at a time causing huge lines. Also, while the ice cream is good, it's $7.50 for one scoop and $10.50 for two scoops (including tax). So expensive for so little ice cream. read more

I was surprised by all the negative reviews on here because Kilwins is a chain and pretty standard across locations. Stopped by on a Saturday night around 9pm. Yes, the line was crazy long but there's not much else open at 9pm besides bars, so I totally understand why it's going to get crazy here. I felt bad for the overworked staff as a "now hiring" sign listed vacancies for almost every single position. We probably waited about 45-60 minutes (no bathrooms!) and headed back out into the night. Definitely more $$ than I'm used to shelling out for ice cream, but it's a resort area and people will pay that so why not. So just be prepared to wait a while and pay a lot but other than that, it's great! read more

Eight dollars for a single scoop of ice cream?!?! Unbelievable, and the quality was mediocre at best.

Honestly, you can sleep in the line while you are waiting for to buy an ice cream. The service is so slow! It is really ridiculous! read more

Alright guys, you need to give this place a break. It's decent ice cream at a reasonable price (it's not like management can control the prices anyway). Whenever I come to South Haven, I always always always come here. I grew up eating Kilwin's ice cream at their location in St. Joseph, so this place always reminded me of my childhood. When customers have over 30 flavors to choose from, don't expect the fastest service. Every employee is tending to each and every individual and that can take time when you're dealing with some indecisive folks. Not to mention, do you have ANY idea how hard it is to scoop ice cream sometimes? If it's a fresh batch, not even the Hulk can manage to get a full scoop on the first try. As someone who has worked in the food industry, I understand how customers can get when they're waiting. It isn't fun for anyone, but these kids try their hardest. I'll keep coming to this location for as long it's there. Keep up the good work! I'll be back for some sea salt caramel goodness. read more

Loved the ice cream here. Super nice staff and happily willing to help out with picking the ice cream flavor that would best satisfy you. I tried the lemon sorbet which was nice if you like citrus and sweet. Also, the sea salt caramel one had my heart completely, this is the best ice cream I've had!! read more

I ordered a hot fudge sundae and it was probably the worst one I have ever eaten. The quantity was a very light scoop of vanilla ice cream, hot fudge (was odd tasting), whipped cream was soupy. I should have refused it when it was given to me. To add insult to injury, it was $10. Although, I don't usually complain about pricing, this was very bad. As such, I won't return. read more

Overpriced and not worth it. My wife had a scoop of chocolate chip that had fewer chips than I have fingers on two hands. We'll be sticking with Nemo's. read more

Ice cream is good, but when the line goes out the door, and only 1 or 2 (of five) are taking orders it takes forever. Staff stand around talking or just walk around checking napkins and cups. read more

i was ignored and overlooked by all of the workers. it is extremely overpriced. i was cut by people in line and treated poorly. it was a horrible experience. read more

Way overpriced and overrated. Honestly, it is. Is it bad ice cream? No, it's fine. It's just not worth the price. When the cheapest thing is over $5 for ice cream, there's a problem here for a ice cream/candy shop. The challenge I think this shop runs into is it's not on Mackinaw Island where the mere ambience of the experience can overcome the prices. Don't misunderstand this review, the ice cream is fine but nothing unique or different. I would recommend Sherman's up the road over here. Prices are just as high there but the diversity and quality of the ice cream is worth it. read more

This place is in a great part of town- Central! Perfect for grabbing some ice cream and then walking down to the board walk to enjoy the sunset. We stopped in around 9pm for some ice cream and it was great. A little pricey but will worth it! The waffle cones are super tasty! While we waited in line, the chocolates and fudge were calling our name, but we resisted. read more

Double scoop in waffle cone is a lot of ice cream. Double scoop in a waffle bowl is more manageable. Can sit outside with dog on public benches. Should get a plastic bowl of water for dog. read more

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Ice cream was decent.. Katrina who helped us rude beyond belief..... Fly in the fudge Alot of the ice cream was soft.... read more

Ice cream is great. Prices are a tad high but its a resort town so what do you expect. Their specialty chocolates are outstanding and David did a great job explaining them and helping us out. Will be back! read more

Good ice cream Long, slow line Very pricy Customer interaction, poor When the line is out the door and you seem to be the only ice cream on the strip, I guess it doesn't matter. read more

Closed at 5 pm and perhaps all day, even though their website and Facebook page, plus hours on Yelp and Google, say they are open until 9:00 pm today. What a disappointment! read more

Very disappointed with the quality of the ice cream! I asked to see the ingredient list since my family avoids artificial colors and flavors. I was surprised how many have added colors- even the raspberry sorbet had a few added colors. I feel very disturbed that they are serving this to any anyone but especially children. They say that it's homemade but it seems that it is coming more from a laboratory. Check the ingredient list before you order. The workers did not seem to know what exactly they're serving until they checked a book which listed all. read more

A summer staple in Michigan Beach towns. The ice cream is good, very good. Large servings for a single in a waffle cone. You get two large scoops. There is usually a long line. Price is above average, chocolate, carmel corn, and fudge is over priced. Coffee is very good. I recommend coming in for coffee if you have strong will power and can resist the smells of delicious fresh made fudge. I would rank them as my 6th favorite Michigan Ice cream 1. Shermans Ice Cream (Get it at Captain Nemo's) 2. MSU Dairy 3. Plainwell Ice Cream 4. Hudsonville Ice Cream 5. Moomers (Traverse City) 6. Kilwins read more

Every summer I go here at least once. They are so unprepared for weekend and holiday business every year. It's a tourist town and should not be running out of caramel apples, waffle cones, or the most popular icecream. This has happened every weekend that I go. They are always out of one of these items. This year they were out of all three. Note to management: get your store inventory under control for the weekends. It's not that hard, the other Kilwins stores have no problems with it; just yours! read more

Prices are absurd if you're lucky enough to get in and/or willing to wait in the long lines. We felt lucky that the line was only a few people deep which is rare in the summer. My 10yo daughter wanted a caramel apple ($9.99) and I got a single scoop of vanilla with hot fudge. The hot fudge was basically a tiny pathetic drizzle for a $1.90 up charge! Out total was just over $18!!! Everything tasted good, so one star, but it wasn't worth my hard earned money. Will never go back read more

Really good ice cream & fudge. Prices are pretty high though. A single scoop of ice cream in a cone was over $6. You can go two stores down, get a way bigger "single scoop cone" (actually 2) for $4. The ice cream & service were really good though. read more

Very popular place in South Haven for Ice Cream. They also serve coffee and have specialty candies and fudge. I actually think there is a Kilwins close by in Plymouth, but truthfully I have never been in there before. We went in for ice cream but got a frozen banana, which was covered in chocolate and sprinkles or nuts. Yummy!!! Hubby got a coffee, was made very fresh, but it was unbearably hot and took quite a long time to make. Overall, it was a little overpriced but hey, it's a beach town ice cream and sweet shop... what more can you expect? read more

We were in South Haven as tourists. We RV full time and our freezer is not large enough to hold ice cream. Soooo! We hit different ice cream shops all over the U.S. This place is about par with other ice cream shops. Price is about normal. I think their candies and Carmel corn are really over priced. We would go back for the ice cream. read more

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Ice cream was good (as with all Kilwin's)...the service was definitely lacking in this location!

Being that it is located in the busy part of South Heaven, Michigan it is tourist trap central. For a small scoop of ice cream it's about $6, no cone, just the ice cream. The piece of fudge (chocolate with nuts) I posted a picture of was close to $10. The picture of the maple one is missing some parts, don't judge me. It is a small store with couple tables inside, and two benches you can sit on outside. They have a separate line for ordering ice cream, and another one for fudge, and other treats. No problem. Got my ice cream, but when I wanted pay for it, and get fudge I was told that they accept payment at the same register. Great. The young lady than told me that she didn't know how to process both on one register, and if I could please stand in another line. Did just that, and since I was on a short vacation it didn't kill me to wait the extra 15 minutes. In general the treats tasted good, store was clean, but wouldn't hurt to be a bit more organized. If they work on this I would give them another star. read more

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I can't complain about taste of the ice cream, but really? $25 for a small bag of caramel corn ($15) and a single waffle cone ($10) . I don't think we're cheap people. We had just come from an $85 dinner for two. The difference is the dinner was totally worthy it (see my review of Kitchen 527). A $10 waffle cone is just plain stupid. read more

Blue Moon flavor and a signed picture of Sarah Palin proudly displayed- yes, pinch me I'm in Michigan pretending to be a local- yocal. My single scoop gave me away as much as the peace sign on my tee shirt. Que runs out the door but moves quickly. It was a fun wait to chat up my neighbors next in line. Fudge samples and carmel corn are top notch. A carmel apple traveled nicely and was a sticky reminder of my time here almost three days after purchasing. read more

Overpriced ice cream. Ordered two shakes for my kids and it was over $20. I thought they had made a mistake! My fault, I guess, because prices were posted...on a couple of typed sheets of paper. Be fair to your customers - display your prices on the wall, big enough for people to read them. In the meantime, if you want some ice cream, walk down the street to Dairy Queen. Your kids will be just as happy. read more

My wife and I went to Kilwins in south Haven, she ordered the hot chocolate. The girl took quite a while to make it but apparently forgot sweetener in it because it was not. We went back to get some sugar packets and stood there for over five minutes and finally left. My wife did not drink the hot chocolate. We may try again? read more

Worst service I've ever had and I've been a customer of kilwins for years. Waited in line for 20 mins to order ice cream and fudge. Only one worker approached after we waited at counter she served ice cream then forwarded us to different register for fudge. No one ever can after I waited another 10 minutes at that register. The ice cream is nothing special and the fudge wasn't worth the wait. I walked out! Never done that before! read more

We frequently eat Sherman's ice cream at Captain Nemos (just a few stores down), and I stopped in at Kilwins to compare. Kilwins is a much nicer looking place with chocolate and fudge options as well. I was going to place an ice cream order for my entire party there, but when I saw how small the double scoop was in comparison to Nemos, I stopped to ask the price. Not only was the portion smaller, but the price was a lot more expensive. Suddenly I realized just how messy the girl liked who was helping me--it looked as if she were wearing a quart of various flavors. That's pretty much where it ended. I left with my overly priced scoop of salted caramel and went to Nemos to get the rest of the ice cream. As for taste, all the ice cream was great that night, but it hurt a little to know that I could have had more for less money. read more

Service. Is. Awful. Incredibly understaffed. We waited in line for an hour... AN HOUR! To get ice cream. Ice cream was good but not worth the wait. read more

Recently I stopped in to the Kilwin's in South Haven. At the time that I entered the store there was a party of three and me. I waited my turn during which time a big group of people entered the store. I patiently waited for the clerk to take my order and instead of assisting me she decided to help the large group at the other end of the store. I was astounded by this and followed her to the other end of the store. I stated that I was here first, She became flustered and stated that she would help me after she helped the large party. I stated again that I was here first. There is no doubt that she saw me in the store. So I walked out. And, to add insult to injury, I contacted corporate with regards to my bad experience. They contacted me back immediately and stated that I would be hearing from the local store as they are franchises. I waited a few days and heard nothing from the owner.I contacted corporate again who stated that they were very surprised that I had not heard and would reach out to them again. Still nothing and it has been well over a week. I am so disappointed by the service that I did not receive and disappointed by the response of the owner. There are other candy shops in the town and better ice cream to be had. I would suggest that you take your business to one of those. read more