Hyundai of Jasper Service Department: We brought our 2012…read moreSanta Fe to you back in September 2018. I was pleased that Hyundai committed to replace our engine that seized up--but the engine was on back order; so our car was setting up for six months- which is never good for a vehicle to set up that long. The hood wasn't shut completely during this time or even covered up at all leaving the whole area exposed for six months. I know a guy who replaces engines in cars and usually they have to bring the vehicle back once or twice to get small issues repaired-like sensors , leaky radiator, etc.   However, from day one we've had trouble-the main issue is it's not starting occasionally--and can start fine the next hour. I have some knowledge in maintenance -and I'm thinking it could be the neutral safety switch-or a bad connection to the starter relay. I was really upset that my wife had to spend most of her day Monday waiting on y'all to check it out and from what I understand-all y'all did was tighten the cables to the battery post (which had nothing to do with what I wrote on the note that my wife gave to y'all). That is the first thing I would have checked was that safety switch--and then loose connections to the relay and starter. Ever since we got the car back after the engine replacement it's had issues it didn't have before-even the air not blowing hot air on the passenger side. If it's not a vacuum line it has to be the passenger side actuator -which is behind the glove box-a simple fix-and things like that happen from setting up too long-but y'all told my wife it could be $300-400 in labor alone (probably thinking it was blower motor). This 2012 model does not have dual air control. I'm going to fix that issue but that could have been taken into consideration. In addition, the Left Engine splash guard was missing( that covers the pulleys)-I couldn't hardly believe this--all the pulleys and the compressor have been exposed with dirty water. I've noticed my compressor pulley is making a lot of noise but I'll probably be told that it had nothing to do with the engine replacement. Hyundai spent a lot of money on an engine replacement that was done as a speedy job. During the six months we were waiting, we were not informed or updated that there were more delays except for once--when my wife called to check on the progress. Also, mice got in the vehicle and made a mess, grease was not cleaned up inside of car-just not a great total experience. I'm supposed to make copies of what I wrote and send to Hyundai Assurance --but I'm going to wait to make sure it's resolved.. Well Now, after this my wife took it back again-not to mention she may have lost another days work to set around and them not to discover any issues-they did tell her they checked out the starter but I knew what it was after researching the problem-the Neutral Safety Switch (and she stated that to them)is bad-I have changed it myself-it looked like it may have been drenched in oil and or coolant -and they told my wife that they checked the NSS out and it was ok--but found that hard to believe after dust was all over it...but it hasn't missed one time of starting after I changed it out-it's almost like they don't want to admit nothing is their fault. I've got pictures of everything-the missing engine guard-was also stated to Hyundai of Jasper-in which they had said it wasn't missing-it's a $6 piece at Rock Auto -but after she brought the car back- I had noticed that the front splash guard had several bolts missing-I bet that's our fault too--loose bolts in engine that was for valve cover-and several bolts left by wipers. My wife also stated about the vehicle shacking bad at times for no reason-which I found both front wheels lug nuts were not tight at all-so I tightened them up but being so loose may have been causing the shaking -and that made the passenger side tire feather on the inside-also tightened an engine mount that wasn't tight all the way-so vehicle hasn't shook since then-they made my wife drive a mechanic for a few miles to see if it would happen again-That would have been my first thought about the engine mount and loose lug nuts. So what can we say? I've never seen anything like it. We had considered buying our next vehicle there-but we reconsidered -Ohh! and also the Parts manager gave my wife a speech about our vehicle being older that it could have issues--trying to make like it's not their fault-I could write mor-but if can help someone or Jasper Hyundai to improve, then it's worth it.

From the owner: Specializing in: - Automotive Tune Up Service…read more- New Car Dealers - Used Car Dealers - Auto Repair & Service - Auto Oil & Lube - Automobile Parts & Supplies

This auto care center is easily the most undertrained among auto care centers. Tire prices are…read morecheap here though and they usually do a pretty decent job. You constantly hear horror stories about this place though. This place is fine if you have an older car but if you drive something new or under warranty.. it's best to just take it to the dealership. The turnover is so bad here. You might have a new guy change your oil every time you go. Wait times also tend to be long. Also no certified mechanic on duty. They don't employ one.

We were on a family vacation trip when our F-150 had a major malfunction. We limped into Bill…read morePenney Ford in despair over what was certain to be a horrible situation. We were met by the sales manager, Edin Begovic, who asked what our issues were, and then asked if we might be interested in trading in and buying one of the models they had left from 2023. I said we might, but needed to weigh all our options first. At that point I met Ben, one of the service managers, who was quick to pinpoint the likely problem, which was one or both of the turbos. He went over potential costs of each and left us to decide what route we wanted to take. Then we met with a salesman, Jacob Price, who showed us the current models we were interested in, and went over the numbers on a trade in/purchase. There was absolutely no pressure from anyone to take any specific route to our solution. This was so appreciated. They could tell we were stressed out about everything, and sincerely seemed like they only wanted to help us, whatever we decided. After crunching some numbers, we decided to have our truck repaired, and the repair bill was only $31 away from what Ben had quoted us. I was amazed. Further amazing, they could get all the parts next day, and the truck would be fixed that day. It gets better. Since we had no transportation, they gave us a brand new vehicle to use for the night, as we had 4 of us total, luggage and all. This was at no charge! They simply asked us to keep the vehicle clean and don't leave town. So, we ended up getting a hotel room for the night and came back to get our repaired truck the next day. I cannot say enough good things about this dealership and how relaxed they made everything for us, and truly went above and beyond for people they may never see again, since we are from Florida and was just passing through. One of the salesmen even gave up some of his flavored creamer that was his private stash to us, knowing how stressed we were about everything. This dealership deserves your business. And when we are in the market to purchase new, you can bet we will be shopping here.

Surprisingly, a place that works big truck tires is a amazing car tire place. Service was fast and…read moreaffordable. Will use again.

From the owner: Radial Tire & Bandag Inc is located in Jasper, AL, United States and is part of the Automotive…read moreRepair & Maintenance Services Industry.