After 4 years installation, YellowLite responded immediately to fix an issue. Warranty coverage!…read more First, an immediate customer service response with an expert HUMAN. Then a truck and repair within two days. He left with "any other problems or questions, please call". Saving money and a confidence in the support. Yay!

BUYER BEWARE. Ultimately this project was a bait and switch. Sales over promised and design could…read morenot deliver on the proposed system. I spent more than 2 months attempting to understand what the changes Yellowlite made to the design and function of the system were. By the time I finally got answers on that it was clear the project could not be delivered on as promised by sales at the pricing which was quoted due to end of federal solar subsidies. 2 months I tried to work in good faith with this company to find something which was agreeable to both myself and Yellowlite. Unfortunately, that did not come to pass. About 1 month ago prior to posting this review I was told this was to be handed over to their business unit for cancellation of the project. Since then Yellowlite has ignored any additional communication from us. I can assume for nothing else besides malice for expecting them to honor what their sales team has promised. I do not have solar from this company as we could not get this over the finishline in the final design phase. Communication from sales as top notch. Everything after that has been a disaster. And at this point this company has functionally robbed me of a $7000 deposit which they appear to have no intention of returning despite their sales team promising as much.

To anyone needing to have any roof work done ! Well let me tell you they are very professional,…read morepatient doesn't mind explaining everything that's needed including the cost . My representative that I had his name is Mr. Sammy Rapposelli was wonderful and so was the gentlemen who installed the roof and they cleaned up everything after they were done left it like they had never been here. If you hire them you will not be disappointed. THANK YOU RADIANT ROOFING FOR A JOB WELL DONE. Lebron & Peggy Bell

Extremely disappointed in my experience with Jared and radiant roofing. I was referred to him by…read moresomeone he attends church with - admittedly, this person did not know how Jared did business and hadn't had work done by him before. It was a blind trust type of situation - lesson learned! Jared said he serviced homes in the Akron area - which appeared to be a major inconvenience to him and not really the truth. He was supposed to do the roof, gutters, and siding. The roof was completed quickly, and I'm openly admitting that he did it without payment in advance (this was an insurance claim so he knew the money was coming). He said "okay I don't care how we do it as long as I get payment and a 5 star review". He also called the person who referred me and discussed the business and claim for my home with this person. This person has never lived at my home and I am the sole owner. Very inappropriate. I will add that one of the shingles was extremely discolored and I was told it would come off with the rain. I knew it wouldn't and after a good rain, and the persistent discoloration, I had them replace it. Additionally, the extra materials were left on my front lawn for days longer than they said. This should have been taken after the job was done but the on site project manager, Andrew, could not be bothered with it on the day the roof was completed, apparently. The gutters and siding were a complete disaster. He had me calculate what he was as owed but as he inflated the gutters and siding on his estimate, nothing was matching up. This took hours of my time away from my family when he is the professional being paid to do this work. Personally, I do not think HE has handled insurance claims before. He was very uninformed about many of the common homeowner's practices and left the work to me, the paying customer. He told me the siding had to be done before the gutters. Then two days later, his "project manager", Andrew, called and said they had a cancellation and they were coming to do my gutters. We had not agreed on the gutters or the siding yet but they were pushing to complete the work per their estimate - which was inflated and included items that were not damaged. This would have left me with significant out of pocket costs. I saw in another 1 star review that he said "we do not submit fraudulent claims". However, he submitted downspout damage (all 6 downspouts on my home) to my insurance company - not a single downspout was damaged. He also inflated the siding estimate by adding additional itemized things that were included in the line item already on the estimate - in other words, charging twice for siding. I would implore any perspective customers (and even past customers because likely you overpaid) to review all estimates and contracts with a fine tooth comb before proceeding with this company. On top of the inflated estimate, he spoke to me extremely unprofessionally, calling into question my knowledge of the process and the work. Having worked in the insurance industry for over 15 years, I found this to be extremely condescending. And he ended up doing the things I thought needed done anyway - because it was the right thing to do. But not after much back and forth, including a rude phone call that I had to disconnect. Additionally, there were multiple times we tried to connect via phone. He told me to call to discuss the numbers (again, the work I did for him) but when I called, he legitimately said "what's up" and acted like he didn't know why I was calling. He was adamant about a zoom call but when I would call him, he would blow me off and tell me to text him. When I brought this all up to him after letting him know I did not want him doing any additional work, he apologized and acknowledged the delays but then blamed the delays mostly on his newborn baby. As a full time single parent who did the newborn and baby stage solo, that was the most pitiful excuse I've ever heard. Additionally, it's insulting to me that he would think I would feel having a newborn is an excuse for how he conducted himself. After we spent awhile on the phone and finalized a plan for what documents were needed and how payment would be handled, he then text asking to come by and pick up the check and that he would print all the documents because he wanted to "honor his customers". I now realized he just didn't want a bad review - if he cared about his customers, he would have done right by me the entire process. But that's not the case. He earned this review. Absolutely abhorrent business practices and no follow through on expectations set. I would never recommend this company, nor will the person who referred me. Not looking for a response from radiant roofing on this - I do have receipts for everything stated above - but I do want to warn potential customers about his business practices and lack of time management/organization.

Very professional and quality company that worked on our pool last summer…read more Will be calling them again to maintain this summer! Great people!

Always answers the phone Communication is a positive…read more Hard working knowledgeable crew

This review is for: Phoenix Roofing; 14408 Detroit Rd; Lakewood, OH 44107; 330-524-8323…read more I can't say enough great things about Phoenix Roofing and owner, Bo Pilkington, who kept me fully informed every step of the way, from first estimate to garage roof install. The Phoenix crew practically rebuilt my garage, installing badly needed support to the garage sides and back wall. Do yourself a huge favor & let Phoenix Roofing do the job right the first time. My garage roof was severely damaged during April 1st storm. I did my research & over the last 2 months, received quite a few roofing companies estimates. Some requested signing a contract, which I of course read and chose not to sign. A couple had open ended clauses which would have enabled the company to charge unlimited extra material and extra labor costs. Phoenix Roofing does Stellar work, charges a more than fair price and deserves your business. Carol Ann Lambert Puritas Ave, Cleveland

From the owner: "Phoenix Roofing & Solar is a family-owned company in the Greater Cleveland area specializing in…read moreroofing, siding, and solar power. If your Cleveland home is experiencing roof leaks or loose shingles, Phoenix can help. We are committed to providing a fulfilling and rewarding experience to all of our clients. In addition to our other services, when you need help with insurance claims, Phoenix is here for you. When you have repairs or remodels done, you've got enough on your plate without having to deal with insurance claims. We streamline the process from start to finish to make it as easy and painless as possible for our clients."