Pros: rare variety, fast shipping (once it left their facility after several days), looks healthy so far Cons: SMALL (about 16-17 inches tall including plastic planting bag) Worth $75? We'll see... read more

Kigi Nursery - Hana Fubuki Japanese Maple - Nurseries & Gardening Near Me - Kelso, Washington

Promptly delivered my tree and I received regular email updates My only knock off for one star is I tried to reach customer service for a minor question and never heard back. But I would overall use them again! They had prompt delivery, great variety of plants, and my tree is doing great! read more

I only bother with one or five star reviews. Sold me a dead/ dying tree and No replacement option if you are not aware it's dead within the first few days. No discussion. read more

I bought a tree from here that delivered much smaller than indicated online. Communication was hard, no phone number to even ask questions prior to purchase. Then they continued to block my review on their website because it was negative. read more

Yellow Atlas Cedar was smaller than expected and bare rooted with soil wrapped in a plastic bag. Expected a tree in a pot as represented in the description. The tree appears healthy but thin/narrow leader. For the $75 paid for the tree with free shipping is not exactly a deal if compared to the local nurseries. If it was well grown in the pot as expected, it would be better. There was no picture of the actual size tree but only reference picture of a mature in ground tree which is not realistic in size and color. read more

It's true there's no contact number and that's unfortunate because I would like to call and thank them personally for the excellent service, packaging and good value on the evergreen I bought. read more

Kigi Nursery - Atlantic Cedar, weeping variety. $60 at Kigi nursery. - Nurseries & Gardening Near Me - Kelso, Washington

No phone number, No response to emails, No customer service! There are MUCH better nurseries, with better quality, who provide a phone number and respond to their emails. Explore other options and choose a business that provides a better level of customer service! read more

terrible customer service! does not stand behind their warranty and also does not ship $1,200 something dollars worth of plants! (2) separate orders! will never deal with this shotty company again! plant arrived not looking the greatest, i planted it & contacted them via email. . . which i got no response! no phone number to call these people and then they wait 2 months to respond to your email then stating that the 30 days is up! bs!!!!!! not my fault yall did not have a phone and do not know how to send an email! they clearly ignore emails until you get to "threatening" to action against them then they respond instantly! that tells me all i need to know about this business and why i'll never deal with them again! go to coniferkingdom.com atleast they stand behind their plants and although hard to get in touch with as well, they do have a phone number and you can leave a message which they typically capl you back in 2-3 days unlike this company which has none of that! read more

Kigi Nursery - PLANT ARRIVED NOT LOOKING THE GREATEST, I PLANTED IT & CONTACTED THEM VIA EMAIL. - Nurseries & Gardening Near Me - Kelso, Washington

STOP! Do Not Order anything from this Company!! I ordered a Weeping White Spruce $260- The tree received was a sick Pathetic (Yellow) Evergreen but NOT a Weeping White Spruce - No Response from Kigi Customer Service to help fix the situation! Shame on them!! Bad Business!! Don't be fooled by their beautiful website and glowing reviews!! read more

Kigi Nursery - Weeping White Spruce? - Nurseries & Gardening Near Me - Kelso, Washington

Took my order and did not ship. would not reply to repeated emails save one message saying 'shipping next week' which they didn't do. finally got a refund after threats and 6 weeks. I will not be trying them again. read more

After ordering two very expensive trees from Kigi Nurseries, I came across several poor online reviews of Kigi that really scared me. It is unfortunate that those reviewers had such negative experiences. I can only report that the trees that I received were beautiful, well-rooted, and packaged carefully. Something that could greatly help with the misunderstandings some reviewers experienced would be for Kigi to publish approximate physical sizes and photos of typically sized trees. Presently, they provide the *age* of the trees they're selling. However, when ordering a 4-5 or 8-9 year old tree, most buyers probably don't know what physical size the top growth will be upon arrival. read more

I bought a Round $100 dwarf pine on Kiwi Nursery's web site. $100!!! and I get a stem of a pine attached to a stick and the roots are bagged in a plastic bag, not even a container and it is shipped in an Amazon box! If they are selling through Amazon I should of got shipping free with my Premier account but paid shipping on top of it. The twig is nothing like the beautiful dwarf shrub shown in their picture and for a $100 I thought at least a plant would come not a branch. There telephone is disconnected so you can only email them and they do not respond. I would refrain buying anything from this place, they are a con. read more

Kigi Nursery - This is what they show on-line for the $100 plant that I was led to believe I would receive. - Nurseries & Gardening Near Me - Kelso, Washington

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Have just been TRYING TO PLACE an order and began to wonder when the Linked In owner Justen Homer said that he didn't see not getting a $3k order a loss and providing support wasn't a priority ! What kind of owner would say sales & service don't matter? Someone who isnt worried about what they advertise selling because they're really selling something else - that's who. I have to say though he's don't his level best to discourage me but these reviews pushed me over the edge. Now I see what he SHIPS vs SITE PHOTOS. It's a scam. Thanks to honest past clients posts here, I'm not buying a thing & saving lots of $. Kigi is a front . Don't believe the site photos as representing what you'll receive and definitely don't expect a refund for what they don't. read more

Great selection of hard to find conifer specimens. And free shipping! We ordered a small pine and it arrived healthy and safe. People complaining about shipping delays need to read the policy section of the website. Although we all expect instant delivery, they only ship during specific periods. What they could do better is post more representative pictures of the various sizes of plants on the website. Instead of just one photo. This would not hard to do. We are happy with our purchase! read more

Kigi Nursery - Niagara Falls Pine - 1 to 2 years old. - Nurseries & Gardening Near Me - Kelso, Washington

Do not order from this company. I ordered a small tree and was sent a stick that had no life to it. I put it in the ground at the end of the season and there were no signs of life when spring started and I got a short response about no guarantee beyond 30 days. And no response since. Filed with the Better Business Bureau. No response to them either. Go somewhere else. Complete waste of $300 read more

when I received the tree I was fairly disappointed at the size. Paying 100$ for a tree I figured it would be at the very least thicker than a pencil + health. Furthermore I foolishly assumed that Kigi nursery would stand by their plants. Instead they sent a basically barerooted atlas cedar unsecured In a heat wave. they didn't email me to alert me that it was shipped. When it had completely defoliated I emailed them and asked about where to go from here. 4 days later i got an email. no greeting or acknowledgment that I was a loyal customer, just "we only guarantee our plants for 30 day" .... keep in mind they primarily sell conifers which don't even show stress typically for 45 days. worst plant purchase ever. read more

I mail ordered several miniature conifers including Japanese larch and varieties of Pinus banksiana across two orders in 2018. Both orders had a problem with the larches dying within a week and the pines dying within a month. Only 2 varieties of hemlock and a subalpine fir survived. And these were remarkably small for their advertised age class. All were shipped without pots, BTW. Anyway, I reached out to Kigi on the first order and was given a discount to apply to a second order. On that second order, I replaced a larch. When the second order was received and the larch was dead, I sent an email and told him that all of the larches and pines were dead. About 3 weeks later, I received a rude reply from their rude owner stating that 5% to 10% of his customers are losers. Let's see ... I'm a forest ecologist by profession, I have 130+ trees collected or acquired and nurtured over 25 years here in my yard ... yeah, I'm a loser. Never again, Kigi. Poor quality stock and gruesome disrespect for his customers. For more on him, see Dave's Garden's plant supplier reviews on the web. You'll read first-person accounts and quotes from him that will save your pocketbook and your nerves. I continue to use Conifer Kingdom for all of my dwarf and miniature conifer needs. 100% satisfaction over a dozen orders over many years. Remarkable stock! read more

SCAM!!!!! Ordered almost 4K worth of plants they shipped some but said they would refund the rest. They were supposed to refund $1,000 worth of plants and never refunded anything. I messaged and tried to email them of course no response. Trying now to get my money back through credit card company. read more

I ordered a larger $280 tree and instead they sent me a sapling of a complete different tree that they have listed for $50. They will not refund me or respond to any of my email. wish I had read the reviews before purchasing read more

This company is a sham. Do not buy from them. I've purchased many trees through the web, and Kigi Nursery is completely disingenuous in its advertising, as well as the overall condition of the trees received. And, to top it off, they won't respond to emails requesting credit toward the purchase of a dead tree. Shame on me for not looking at their reviews prior to the purchase. I hope this helps others from being scammed by this company. read more

Poor service. I cancelled my order and have not received a refund. It is difficult to get in touch with anyone. The one avenue I have got in touch with them, they stopped responding to. read more

ordered two plants april 8th 24' and as of May 3rd still no tracking info or shipment confirmation. Slow communication and disappointed that the seller clearly cannot process orders in a reasonable processing time. now having to file a claim and request refund bc shipping to my zone is now too risky due to the heat possible during shipping and I don't have confidence in the seller At this point to deliver a resonable product. read more

Don't waste your money on the Taimin nishiki from Kigi. They claimed the trees I bought are Taimen Nishiki, which I doubt they are. If they are actually Taimen nishiki then they sent me 2 reverted trees. Not a single leaf on either tree has variegations and the leaves aren't even red more of a dull bronze. This nursery is running scams on customers. I showed them pictures of the trees they sent me and they still claim the trees are true to cultivar. Even if they are actually true to cultivar they should not be selling reverted Taimins. People spending their money on this tree is expecting variegation on the leaves. I was forced to file a claim because they stopped responding to my messages. Wish I could leave negative stars. read more

I ordered a Narrow Alaska Cedar last Fall and quickly planted it upon arrival in October. About a month ago, the tree started to show signs of browning. By last weekend, I barely touched it and the poor tree was coming apart. Contacted the owner and got an uncaring, one-line email response of "30-day guarantee." I spent $55 for a tree that was barely 6 inches tall and could not make it but approximately 5 months. My advice is to avoid this nursery and take to heed the other bad reviews posted for this business. There is no concern for the customer......buyer beware! I would have rated 0 stars if I could. read more

I should have checked yelp before purchasing from this nursery. The level of customer service I received is not acceptable. Not sure how they are able to stay in business. I ordered a Daphne Maejima and was sent a daphne aureomarginata. After contacting them to let them know they asked for a photo. I sent the photo and Justen Homer insisted that the plant was correct although the plant clearly was different than what they had pictured on the website. Once I opened the bag the plant came in I saw the label which confirmed I was correct about it being the wrong plant. I sent the photo of the label to Justen as well and never received a response. $45 down the drain. I ended up having to spend $55 more to get the correct plant from a more reliable nursery. read more

Kigi Nursery - The label confirming it was the wrong plant -aureomarginata - Nurseries & Gardening Near Me - Kelso, Washington

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WORST Nursery I have ever dealt with. I ordered a Cedar snake tree, and they sent me a dead twig that was 4 inches high. Dead on arrival. Ordered a cedar snow sprite as well, that was expensive and was also, about 4 inches high but alive at the time. As soon as i planted it, all needles fell off. Shipping took forever, when they finally got around to placing my order. I got a korean fir as store credit. The fir literally had 2! 90 degree bends in the tree, it looked like someone threw it to the side and forgot the tree was there, and shipped it to me. read more

Ordered the larger tree, 6-7 years old as well as the suggested planting feeds and compost. Tree was very small and my add ins for planting came in small ziplock bags with no instructions. Very disappointed and will not be ordering from Kufic again. read more

Avoid this place! They guarantee their products for 72 hours. What dies within 72 hours? I purchased a Korean fir for $60 plus shipping, and it lasted about 90 days. When asking for replacement, they told me about the 72 hours. What a ripoff. Inferior products, inferior policies, inferior customer service. Nice glossy catalog pictures to lure us in, though. read more

Terrible plants, even worse customer service. Ordered a tree that is listed as being 6ft tall at 10 years, I picked the 8-9 year option thinking I would get a plant slightly smaller. I got a tree that is hardly even 3ft tall! Tried to message them many times, finally got a response that the tree they sent me is "a beautiful specimen". I spent $450 on this piece of shit bush they gave me. I see this is a prominent problem as I read the reviews here. They sell subpar growth and try to pass it off as older with a super high price tag and there is no way to get your money back out of them. There is also no way to call them and no where to leave my shitty review on their website. I will now be going to my bank to see if I can dispute this charge. read more

DO NOT ORDER. Received tree 6 days after it was do to be delivered. Emailed before saying it was lost. Then again as soon as it arrived. It was dead and dry as can be. They first stated I didn't contact them before 72 hours. Which I proved I did. Then it was on to another excuse. Summer months Yada Yada Yada. Point is don't buy from them. As the sender the should understand it was lost. Not my fault it died. Refund or replace. Negative 5 stars. Update. 9/8/21 I was finally given full refund after proving I did contact them regarding the issues. Will not buy again. read more

I finally received my order, literally 3 months after it was placed. I understand ordering at the end of June is a hot season, but if the plan was to ship in the fall, Kigi, you need to tell your customers that. So they can decide if this will meet their needs BEFORE they make an order. When you don't mention this, and are selling items as in stock, a person may think it will be shipped within 1-2 weeks. It seems like a little bit of work on their part in the customer service dept would go such a long way. The 5 trees I received appear to be healthy so I have raised my review from 1 to 2 stars. Their customer service is exceptionally bad and as a result I will not be back. My experience is that the business practices of Kigi are a million percent not worth the headache of dealing with. read more

Was able to find rare yews and get expedited delivery. Communication response wasn't as fast as I would have liked, but I'm very happy that my plants are here, well packaged, and in very healthy condition. read more

Very inferior product and customer service. My son ordered a Daphne plant for me for Mother's Day. It came in maybe one cup of soil, lying on its side in a box. Despite TLC, the plant never chose life. I have nurses it along for 3 months now and I have pronounced it dead. Never thrived. Company won't refund my son. Poor poor business. read more

You can only communicate via email. I purchased 3 spruce trees and they shipped across the Country. I specifically asked for excellent specimens because the Kigi pricing was double my local nursery's. The quality of the tres were much below average. Unfortunately, Kigi told me they were excellent specimens. read more

I almost made a purchase but decided not to when I could not explore the company further. The next day I received a email asking why I did not make a purchase. I replied back asking to send me pictures of exactly what I was buying, no response? Now after reading some reviews it seems they have fallen off the grid back in 2016 and have no idea about customer service. Nice photo's STAY AWAY! read more

I ordered a very expensive tree from them ($175). they waited until the last possible minute to send it -five days before the close of the promised one month window (not a big deal). however, they sent it regular mail in a sealed box without air holes and it did not arrive until 9 days later. Needless to say the plant was in crisis when it arrived. Roots were bone dry and the interior needles were all brown. I understood of course that that I might just have been unlucky - they don't have control of everything. But when I contacted them within a day with pictures showing the damage they pushed it off and said this was normal and I should contact them again within 30 days if the plant was worse. the plant started to die on the outside so I contacted them again, also with pictures showing the deterioration. First they said I could not get store credit because I was not within 30 days. I clarified that this was incorrect. Then they said the damage was due to sun exposure. I said that is impossible because the plant only gets indirect light. Then they said it would recover in the fall and I should wait. when I said this was unacceptable they said the picture I sent did not show any deterioration from when it first arrived (it did). I am not interested in partial credit because I never want to buy anything from this company again. They twisted every which way they could to get out of their contractual obligation which they never fulfilled I I give up. I am reporting them to the better business bureau instead (something I have never done before). Hopefully this stops you from making the same mistake I did. Do not believe their statements that they have been successfully shipping all over the country effectively for decades or that they will provide full credit if contacted within 30 days. This is a total sham read more

They sent me a tiny stick that was supposed to be a maple but it never grew a leaf. They don't reply to customer emails or allow real reviews on their website. I left a bad review there and they hid it, only allowing positive reviews to be posted. The positive ones are probably fake seeing how all yelp and Google reviews show how bad they truly are. read more

I ordered a Japanese Maple back in March 2019. I have emailed the company 3 times with no reply. I had to make a claim on PayPal for a refund. Today is May 15th. They do not have business phone number. I give them MINUS 5 Stars! read more

Buyer beware. They sold me a 1-foot tall baby boxwood (that looked 6-foot in the picture) for $80. They are scam artists. When i asked about the tiny stick they sent me, they didnt even try and resolve. And then ghosted me when i asked about returning it. This is a scam. Trust me. Look at the picture. They charged $80 for this. read more

I want to give zero stars but it is not possible to do. Bad customer service--takes too long to respond to emails and enquiries. I ordered a ruby tear drops colorado spruce on July 5th 2019. I received a badly packed product which caused the product to arrive with a broken stem. I asked via email if I was going to receive a replacement or refund but J.Homer did not respond to my several emails efficiently. I then contacted my credit card company in order to for them to issue me credit because I decided I no longer want to do business with this nursery. The person or people in charge are not consistent with their customer service relations. It is quite possible that others may have a better experience but this was not my case. read more