They denied me medical care - but didn't say why, other than the original surgery I had was out of…read morestate. I was willing to give them my medical records - but they did not provide me a way to give the records to them. They took ALL my personal information and then won't even see me. I am afraid I have an issue from surgery and wanted to see a doctor here in Ohio, but it seems I will have to fly across the county to original doctor?? That makes NO sense. Again - they denied me medical care - but didn't say why. DENIED with NO reason...how is that allowed? I have insurance...I have a medical need and was denied, WITH NO REASON....

Overcharged for ridiculous made-up procedures for my sons broken thumb…read more Will not return.

First let me preface this review by saying I know nobody "wants" to search for a…read moredoctor...especially a surgeon. I get it! I did my research and chose Dr Junko for my ankle issues. He was highly recommended by both past patients, my physical therapist as well as many great reviews online. Surgeon shopping is serious business. After all, this person will be operating on you. You want the best, the most knowledgeable, experienced surgeon to take on this task. But, you also need someone who is compassionate, empathetic, down to earth, approachable and personable. A rarity I know. But, Dr Junko fits my requirements to a "T". My first visit was quickly scheduled. Upon arrival, I was greeted by friendly staff. The office was huge! (Hudson office). Everyone I encountered was professional but personable. I felt very at ease. I met Dr Junko and felt comfortable right away. He listened...this is super important to me. He took the time to explain each of my options completely and thoroughly. I decided to proceed with surgical intervention. At the end of my appointment, I was given prescriptions for my post op equipment and told to call in if I needed or thought of anything else. At check out, I was able to schedule my surgery. I was able to have it done the very next day! Of course I could have scheduled further out but this was great for me. The surgery itself was smooth and I was able to go home the same day. Because of their quickness and efficiency, I was on my way home to recover already having my prescriptions for medications, medical equipment and home going instructions. I am not going to lie, the post op period has been painful but that is to be expected. Not to help matters, I had a 2nd surgery within a couple of weeks after this. So, my situation is slightly different. I also have Lupus which throws a completely different spin on things. But, Dr Junko and his staff were absolutely available, sincere, honest and helpful. I am now 3 months post op from my right ankle and right great toe procedures. I have begun physical therapy and am well on my way to healing. I am very happy with the whole process from start to finish as well as the interpersonal experiences I have had with everyone on staff. I highly recommend Dr Junko. He is an excellent physician with a great bedside manner.

Horrible Nightmare! I have nerve damage! Went in for achilles problem and now can't walk or sit…read morewithout pain, my big toe is stuck up and I have to tape it. I came home from removal of splint and incision broke open in the boot. Worst of all he just sent me to a pain management doc he never met, after saying there was nothing he could do. He said "trust me in 7-8 months you will get out of bed and it will be better". Ten months later still in pain, limping and going to PT. He gave up and quit instead of helping me fix this.His staff can't do things like send in prescriptions,call back or send documents. I have foot drop and need a brace to walk and take lots of gabapentin. Like another review I went to Cle clinic and had much better experience. Junko gave me pain,problems more expenses and a possible lifelong injury. My advice stay away from Junko he should NOT be a doctor!!!

I have been very happy with this facility. I have quite a few very well qualified orthopedic…read moredoctors. Unfortunately I've had to see a few. One for my hand one for my shoulder one for my back one for my knee and one for my hamstring. I hit 55 and my body seems to be having problems now. Lol everyone I've seen has been exceptional. I usually do research who is the most qualified for my problem at the moment And I prefer the younger doctors. I wanna specifically mention Dr. Laskovski And Dr. Scully, I found to be above and beyond. I also want to mention Max and Physical Therapy and doing dry. Needling has been amazing. The receptionist in Hudson for the orthopedic doctors. I believe her name is Cheryl is exceptionally kind and friendly. Unfortunately, the receptionist in the Physical Therapy are not so kind and friendly or helpful.

Saw Dr. Noble for a second opinion on for a shoulder repair. Dr. Noble took the time to actually go…read moreove the x-rays in detail and illustrating the cause of the pain and possible avenues for care.

I had an outpatient surgery here. Staff was professional and kind. I loved my surgeon and the…read morenursing staff. Everyone made this a relatively easy experience. The recovery part right after the surgery was a little rough, but the nurse stood by my side and helped me through the process. There were only one or two people left there after me and no one rushed me or pushed me, but they did help me feel well enough to get up and go. While I enjoy Crystal Clinic, the only small complaint I have is with their use of a 3rd party to complete medical forms that patients may need for work. That was a bit cumbersome to deal with. Other than that, the care and the facility itself were great.

When no one else could find the problem causing me so much pain, Dr Assem Sultan did. He and his…read morestaff are the most incredible professionals I have ever encountered. I woke up from the Surgury pain free!

As a combat injured veteran and patient of Dr. Assem Sultan I do not recommend Crystal Clinic. I…read morewaited over 2 hours past my appt time yesterday to see Dr. Sultan at the Cuyahoga Falls location. The nurse confirms that I was in so much pain my blood pressure was 170/130. Dr. Sultan did not do anything for me other than refer me to their Pain Management. I spent the last 6 hours calling nonstop to get scheduled with Pain Management. I finally got a call back and the scheduler advised me that they did not have any information on me and would need to add me as a new patient. She said they did not have any notes from Dr. Sultan. I guess it's back to the ER for me...

I saw Dr Grubb in the beginning of March and was told that I'd have to wait until April to see what…read moredates would be available then to schedule surgery. It's the 15 th and have yet to hear from them. I've made several calls and told by office staff they would transfer call to the scheduler and leave a voice mail. I was told she left a voice mail and you can see all voice mails on your phone. I told them that and have called. Numerous times to no avail. The office staff taking calls are rude and very unprofessional. I ask to speak with the nurse or doctor as I wonder if he's aware of this and was told there's no direct number to reach them. I like Dr Grubb but this is ridiculous.

Dr. Mark Grubb is in every way one of the most proficient, kind, determined doctors I have ever…read moremet. My case was extremely long and involved, but he was determined to help make my life as pain free as possible. It was very evident the day after surgery that he had accomplished that. I had had several vertebral fusions performed by other doctors before; but his least invasive technique to fuse and insert instrumentation was almost pain free compared to my other prior fusions. I had less pain the day after surgery than I had experienced in several years.

Dr.Jaykel is the orthopedic surgeon that did an ACDF-Fusion C5-C7 on my neck. Is is an excellent…read moresurgeon. He's kind patient caring and answers questions as they arise and he makes sure you understand everything. I highly recommend Dr.Jaykel. it is said that my type of surgery usually doesn't go well. My surgery did and it has relieved some issues I've had. It takes a year to fully know the effects

It's been 2+ years of Jaykel trading me back and forth with Dr. Rabe. 2+ years of Injections, 2+…read moreyears of physical therapy. It's to the point I'm to discouraged to do anything more. I'm burned out and I don't trust Dr. Jaykel

Your Hosptial over night never gave my father in law Pain…read moremanagement for 12 hours. He was in tears the was in tears of pain the next morning from your neglect.

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Dr. Mollie Manley is the best hand surgeon you could have. I suffer from auto immune damage of my…read morejoints. I would not be able to do my job as an Optician if it weren't for her skills. She has replaced 5 of my knuckles. Yah, replaced them. This has given me the use of my hands without the constant pain. Her staff is kind, gentle, informative and eager to help. Tyler removed 20+ stitches from my fingers knowing how nervous I was, he assured me it would be ok, and it was. Do not have hand surgery until you consult Dr. Manley first.

I like this facility. Typically no wait. They have several different physical therapists. Some…read morebetter than others. I really like Max. He seems to really enjoy his job and truly focuses on your therapy.