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    Crystal Clinic

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Crystal Clinic

    Physical therapy

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    3 months ago

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    Crystal Clinic Orthopaedic Center - ER blood pressure

    Crystal Clinic Orthopaedic Center

    3.8(10 reviews)
    5.8 mi

    When no one else could find the problem causing me so much pain, Dr Assem Sultan did. He and his…read morestaff are the most incredible professionals I have ever encountered. I woke up from the Surgury pain free!

    I felt the need to post a review after yesterday's experience with Crystal Clinic Physical Therapy…read morein their Kent office. This was my second time to use their PT services at the Kent location. First time was pretty good , however the staff taking information was semi-rude. Yesterdays experience was terrible. I arrived on time for my appointment signed into the kiosk to check in. It said I needed paper work filled out even though I had had given them all this information before I guess routine paperwork every time. I walked to the window and the two ladies standing their sharply said, "did you sign in?" I replied I did but it says I need to complete paperwork. The two ladies replied, "We are working on something sit down and we will call you when we are done." I sat down waited 15 minutes and then they called me to the window it took another 15 minutes to complete and sign all paperwork. They said sit down and I will let the PT know you are here. By the time the PT was ready for me Chelsi she had spoke to the office lady and the office lady came out to inform me I was 45 minutes late and the PT could not take me. Well at this point I was angry because due to being asked to sit down and wait until the ladies completed their project and then do paperwork that is what caused the 45 or at least 40 minute delay. The PT walked through an open door glaring at me as if it was my fault. It was not it was the ladies that delayed due to their rude response that they were working on something. Even another patient sitting in the waiting room who watched the whole episode said as I was walking out, " you were on time." I replied yes I was and this was annoying and unacceptable. Today I cancelled all PT's I had scheduled. I will call my doctor get a new order and go to AGMC PT where in the past I had a great experience. There are many young and elderly patients that are in pain and to make someone come back and not take them is so wrong and as I said unacceptable and unprofessional since it was not my fault. Doc's have been great! The PT staff and office help at this office were terrible.

    The Spine and Pain Institute

    The Spine and Pain Institute

    2.7(3 reviews)
    1.8 mi

    Oomph. Sigh. I had such high hopes for the Institute, or, the Cleveland Clinic Akron General Spine…read more& Pain Institute, to be exact. For starters, scheduling here is a total nightmare. When you call the blanket scheduling number (none of the doctors make their office numbers available), it is very difficult to make an appointment. Typically it takes less then 20 minutes to schedule an appointment, but it took me 1 hour (well, 58 minutes), to make mine. The scheduler just could not get it to get together. I don't mind re-spelling things once or twice, but after the first 30 minutes, let's just all give up. When I came to check-in for my appointment, all my information was still wrong, which for their technical reasons delayed me from being seen on-time. I didn't love my doctor here either. I felt rushed and uncomfortable the entire time. The overall bedside manner and treating philosophy didn't seem well informed or particularly empathetic to me as a patient. Without going into details, the plan of care offered to me wasn't realistically long-term or sustainable. I didn't get to interact with many nurses, but they seemed nice. Maybe there are better doctors here... but if the one highly recommended unfortunately panned out this way, I'm scared to go any further. The Institute is affiliated with the Clinic... so one does hope for better. I really dislike writing negative reviews and barely do, but I want to save someone else the trouble. Pain management is an exhausting process as is. Overall, this just isn't the type of experience I wanted with a doctor for pain management. I couldn't even imagine what it must be like here to try to schedule future appointments, talk to a doctors' office for prescriptions or get other things accomplished, all on top of having a poor experience with a doctor. I will be sticking to University Hospitals and St. Vincent Charity.

    I had to wait 2 months to get a first appt...then 3 months to get a second. They told me my problem…read morewas the L-5 section. Went to an orthopedic surgeon for a second opinion. He said it is in the Hip BONE. Ordered MRI. So, the Spine and Pain Institute in my area, Uniontown, Ohio didn't know squat!! They actually are a threat to your well-being....

    Crystal Clinic - physicaltherapy - Updated July 2026

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