Although I was impressed with the care my son received - the follow through is HORRIBLE.
When we left the clinic, I asked the nurse to double-check my pharmacy location because I had to drive 20 miles out of the way to find a CVS that stayed open late - as we were leaving the clinic after hours and my local CVS had already closed.
She verified the address for me, and I headed down to another town to get my son's medicine for strep. Keep in mind, I have a kid who is not feeling well, and we've been in a clinic full of sick kids - so the last thing I want to do is to drive out to another area but as a mom, it's what you do to get your medicine.
After arriving - I was told they never received any notification from the doctor. I waited 35 minutes in their parking lot in hopes there was a glitch in the system, and it just hadn't come through yet. The pharmacy was AMAZING and did what they could to call the clinic, but there was no answer. I called them too but since 1st kids were closed - I got their answering machine. SO, I did what any desperate mom would do in trying to find out WHERE their kids meds are. I left them a message that said, "Hi, This is Kim and my son is XXXX (name omitted from this review for privacy), and you treated him for strep. I just left and you said you'd send his prescription over to the CVS on MacAurthur - but they don't have it in their system. PLEASE CALL ME and let me know where you sent it and how I can get his medicine. He needs it. Thank you, and my number is XXXXXXX.'
Now I'm not unreasonable - and didn't expect them to call me back that same night as they had a long day and all went home for the night. The reason they get one star is because they didn't call back the next day - which is a big disappointment. It clearly tells me that they do not care about their patients. I have a sick child with NO medicine, and you can't even call me back the next day to get him the antibiotics that he desperately needed?
The only reason they get one star is because the doctor was a sweet lady who did her best to ease my son's anxiety about the swabbing and she accurately diagnosed him to my knowledge.
But - next time I'll save myself the trouble of any mess ups and go to a different aftercare clinic. read more