I can't speak for the staff, so far I haven't had a bad experience, but also they are not super super friendly, I'd say they're just pretty meh, when it comes to customer service. We followed Dr. Gumuliauskas here when she moved from her previous location. And I would follow her again if she was to move to another location. She takes her time, asks so many questions, gets the referrals submitted on time and we just adore her! Even the kiddos! One great thing about this particular pediatric, is the Valet Parking!!! And it's complementary !! (Tips always are welcome tho) Other than that I love it, it's clean and some rooms are more spacious than others. I have never had a bad experience with the nursers. They have all been friendly, always ! read more

Can you give zero stars? This practice has gone down to approaching malpractice!!! We have gone here for 20 years and I would tell anyone willing to listen to run not walk. On our last several visits they have missed pneumonia twice, required multiple visits to prescribe an antibiotics and refused to request blood work until I called and threaten . Go to anywhere else and you will get twice the medical expertise and half the headaches read more

My family has been at Northwest Pediatrics since my eldest, now 13yo, was born. We love that place. Dr. Madore took the place of our original pediatrician (when she retired.) We love them both. Also their triage nurses are the best!! read more

Honestly I'm shocked at these reviews, and frankly, this is why reviews aren't always accurate. My daughter has a lot of health complications and has Down syndrome. Our doctor, Dr. Hardzog-Britt, is amazing and knowledgeable. She keeps up to date with all of the new technologies and is very thorough with our little girl. She also took my son on as a new patient, which I know can be difficult when you have so many patients who you have seen since they were born. She sees us whenever we need her and she never makes me feel like I'm being a helicopter mom about our baby's health because she knows we have been through a lot with her. I know a lot of people expect everyone to be perky and nice 100% of them time, but as long as the care is good, I'm not bothered by it. Even so, the office is always kind to us. read more

We love Northwest Peds, we go to Dr.Vincent for our kiddos but have only had great interactions with the other physicians in the practice as well. read more

My infant baby has been seeing Dr maulinghause (however you spell it) we love her. She's very thorough and communicative. The facility is always clean and I also love our nurse I can't remember her name but she has been a blessing to me and my son. Thank you nw pediatrics! read more

I have nothing but wonderful things to say about this practice. I have 3 kids, and they all have gone through NW peds. We have dealt with a doctor retiring and a new one taking his place. Through it all, we have always received the best care. I highly recommend this practice. read more

5 stars for Dr. Vincent and his triage nurse. 0 for his office staff. After using Dr. Vincent and NW Pediatrics for 5 years, the woman I spoke with to schedule a well-child visit was extremely rude. Even when I showed her the upmost respect and gratitude for her time she continued to be rude and disrespectful. It's a shame the front office staff doesn't know a thing about patient satisfaction or general decency for that matter. I'll be switching pediatricians due to their recurring negative attitude. That's the last thing I want to deal with when I have a sick child! read more

The reason I am giving 2 stars vs 1 is simply because of the original doctor we had when arriving at this location last October, she was phenomenal. 2 months in we were told she was out due to personal, and we would be seeing other doctors within the practice until her return. During the last 4 months we have seen 2-3 different doctors. None of which took the time to review our children's records or followed through on sending urgent referrals as communicated to us. This week we have since learned that anyone can call into their office and have their email added to your account without you knowing. There is no security or process they currently have to protect its patients against this from happening. Even after the first referral was sent and we immediately called in to ask questions and have the email removed, the 2nd referral sent was also sent incorrectly with the wrong email again. Upon speaking to the office manager this morning there was zero responsibility taken on her part. She stated she personally removed the wrong email last Friday however, somehow after that removal the 2nd referral was still sent incorrectly. When I asked what the process was or if there was a process to verify the information on a referral before it's processed she refused to answer the question. Instead, she repeated the story back to me 3 times. At this point I had stayed calm and tried to talk through it but I was now frustrated. I continued to ask my question regarding the process of verification and was told she apologies that I am not understanding her and she apologies for the events that have taken place. I let her know that the reason I was asking if there was process was to bring attention to the fact something needed to change so that this didn't happen to others. Unfortunately, there was zero responsibility taken and the blame was put on me for "not understanding". For someone to be in the position of an 'office manager' I would expect to be heard, for that person to have empathy, and to not interrupt multiple times because they wanted you to hear them or didn't want to hear the issues again. It's very clear that additional training is needed in this office and that they cannot be trusted with medical information if ANYONE can call in and add an email to obtain those records. Would not recommend. There are too many great pediatricians in the area to hope that this one will keep your kids records safe and have doctors that actually care to help their patients. read more

Called to get an appointment my daughter is a new patient and the receptionist wasn't very warm and inviting and told me she wasn't sure if the doctor was too busy to take on a new patient or not she would have to ask her and let me know. So after a week I get a call back saying that she could go ahead and take her on as a patient. I will not be going here. If this is how they treat people before they are even in the office I can't imagine the customer service when at the clinic. I decided to go with Dr Melissa A Lindenau she has a bunch of great reviews and my experience with the receptionist was amazing. Completely different from my short experience here. read more

- rude and and non - compassionate staff/ policies and do not practice forgiveness - I missed an apt/ and was penalized by not being able to bring both my children to the same apt time- what a joke- will not be going back / read more

Great pediatrician office! The staff is very efficient and kind. The doctors are amazing. We use Dr Madore and she's so kind and knowledgeable. We've seen a few of the other doctors there too during sick visits and they were so nice. We were able to get in on short notices. The nursing that does the vital signs and shots are super kind and patient. I couldn't ask for a better place for my kids to be seen. read more

Horrible practice. They only see newborns. If you have a toddler and a newborn they would actually tell you to stick with your current Dr and do not bother them. I have a newborn on its way and am older child. We are considering to switching to someone closer to us. When I called she told me everyone in their office is seeing newborns but they don't take any other new patients. She said she would have to ask each individual Dr to see who takes new patients and call me back. She never did. If you have a toddler and a newborn, I suggest you keep looking. They also said there would not be any advanced interview, just tell your hospital they are the newborn's pediatrician when the day comes. Sorry but I don't think I want you to be my newborn's Dr if I can't even see you in advance. read more

WOW! I can't believe the rating is so low. My daughter has been seeing Dr Steven Krause since she was born. She is now 14. And you can imagine how many times we had been to Northwest Pediatrics. The staff were always friendly and kind. We always got all the information or treatments needed in a happy way. Too bad Dr Krause just retired after 37-year excellent services. We all miss him. read more

After 11 years of seeing Dr Kraus, who is wonderful, I'll be leaving. The receptionist has been rude and abrupt for the last time.

Absolutely, the most unprofessional staff I have ever dealt with. My daughter was scheduled for her well-baby visit at 2 pm. Apparently, their policy is that you always arrive 15 minutes early even when you are not a new patient and would not need excessive time to fill out paperwork. I arrived at 1:55 pm. Another patient who arrived after us (without an appt I might add) was seen before us. They were not made to wait at all. In fact, they were told to just go in. After waiting in the lobby for over 25 minutes, I inquired about what was taking so long, given that I had to be back at work and was not expecting this delay. Instead of being apologetic, Dr. Key's nurse (I believe her name is Sandy, but I could be wrong), was very rude to me and stated "Well since you were late, I brought other patients in before you". I explained that I arrived 5 minutes before my daughter's actual appt time and her response was "Well, you were supposed to be here at 1:45". I was floored by her tone, her lack of respect for me as a patient, her lack of respect for my time, and her complete disregard for my daughter. It was clear that because I did not arrive at 1:45 pm sharp, she was intentionally penalizing me and prioritizing other patients ahead of, despite the fact that many did not have appointments and my daughter did. Please keep in mind that I had been to this physicians' office several times prior, and I am almost NEVER brought back before her actual appointment time. I am usually made to wait at least 15 minutes after her appointment time, bringing my total wait time in the lobby alone to be 30 minutes. Making me arrive 15 minutes early simply to wait in the lobby is a complete waste of my time. Even in the event that I was actually late (and to me failing to show up "early" for an appt is not the same as being late), 10 minutes is not considered significant. I am a healthcare provider and I understand that any doctor's office can run behind. It was the nurse's tone and her belligerent attitude which clearly stated that "I don't care one bit about you as a patient". I had to leave the office without my daughter being seen because I had to be back at work. Unlike this office, I respect my patients' time and made sure I was back at my clinic to see my patient in a timely manner. After that encounter, I decided to find another pediatrician's office. Don't waste your time coming here. Their appointment times are limited and they could care less about their patients. read more