I've been coming to this particular location for years. If…read moreyou have a pair of dress shoes, boots, heels, purses, luggage, and other leather goods that need a little TLC, Houston Shoe Hospital is a solid option. They're quick with their work and I've never had an issue with quality upon return.

Extremely disappointing experience. I was told to pay $633.26 upfront on December 30, 2025 to have…read morethe handles repaired on my vintage Louis Vuitton bag. They kept my bag for nine months. During that time, I received zero proactive communication. I had to call and visit the store more than five times for updates, and I was repeatedly told the bag was simply "waiting on rivets." I was given multiple timelines that were never followed through on. I was later told by another employee that the store had essentially been unsure what to do with my bag and that it had been sitting there. The initial repair also had to be redone, and after finally receiving my bag back, I noticed fraying on the newly repaired handles. Westin's lack of professional communication and follow-through throughout this process were particularly unprofessional. Calls were not returned, information was inconsistent, and I never felt that my concerns were being taken seriously. I have since emailed twice and submitted the company's contact form requesting a partial refund and still have not received a response. For $633.26, I expected significantly better workmanship, communication, and customer service.

Great service! I have taken shoes/boots and handbags here for a variety of repair needs and…read morecleanings and they consistently deliver. Quick turnaround, good rates, and knowledgeable staff. They will tell you if something can't be done or what is better option for your item. Highly recommend!!

Great place to repair shoes and recondition purses! Started coming here about two year ago. Fair…read moreprices, great friendly service.

Reasonable price, solid work, quick turnaround even during the holiday season, and exceptional care…read morefor customers. I had my eye on these beautiful black leather boots for 2 years before I finally bought them. They were comfortable, but much to my disappointment, the soles had zero traction and I was certain I'd slip and fall if I wore them out of the house. Al re-soled them for around $35 (if memory serves) during the week of Thanksgiving in 2025 in around 3 days. The soles look seamless and no one would be able to tell that they weren't the originals. They have solid traction on the ground and I am happy to report that I have not slipped once.

Great job. good price. Did a proper repair on my wife's boots. I could trust them. Mailed boots…read moresent from five states away. Picked up on time

Maida's is a true Bespoke Boot and Shoe repair center. The amount of detail and pride in the their…read morework is unmatched. This is a legacy family own business run by Sal and his sons. I recommend them to everyone for boot repair, the Lucchese store sent me to them years ago. My BucketList includes a pair of Maida"s Bespoke boots. If you are unfamiliar with the term "Bespoke" here is the definition; Bespoke boots are custom-made footwear designed specifically for an individual, tailored to their unique measurements, preferences, and style. Unlike mass-produced boots, bespoke options offer a personalized fit and can incorporate specific materials, colors, and design elements chosen by the customer. This process typically involves consultations with a skilled cobbler or artisan, ensuring that the final product meets the wearer's exact specifications for comfort and aesthetics. This my friends is the Definition of the Maida's experience.

I wish I could give higher than five stars. I dropped my boots off for a shine and needed them for…read morean upcoming wedding. Unfortunately, life happened and I got to the shop after they closed when it was time to pick them up. I called the shop to see if there was anyway to grab my boots for my wedding the next day and sure enough Sal left his house to drive BACK to the shop to get me what I needed. Not only did he stop his day to help me, my boots looked beautiful again. For Sal to drive over on rainy evening to get my boots for wedding meant so much for me. There is no other place that would treat their customers with this much respect and grace. I truly encourage you to come over to Maida's for all of your needs, because I know I will never go elsewhere.

Amazing customer service and really timely on getting your things back. The handle got ripped off…read moremy purse and I was given two options of getting it done for $25 where you can see the stitching on the inside of the bag or $60 where you don't see any stitching, but they take the bag apart from the inside out and repair from the inside. It was an older bag so I went with the cheaper option. I told him they could take their time and I wasn't in a rush, but I got it back just a few days later. I told my mom about them and she gave me a belt to bring to them to put an extra hole in there. They were able to do it on the spot within minutes and hand it back to me right away. This was only $5! The young man at the counter was also so sweet and very helpful! It said Jason on the receipt paper, but not sure if he is Jason.

Amazing customer service! Workmanship is very professional and performed in a timely manner.read more

Amazing experience. I came in to have my soles glued and the gentleman did it on the spot and added…read morea polish, now my shoes are brand new! I asked for the fee, and he said none. I w ante to leave him some cash but as usual I had only a few bucks.. This shop is large and the man knows his stuff!

JR did a great job on my prada cups and brought them back to life ! repainted the chipped patent…read moreleather and glossed ! also expanded the toe box !!

I've been coming here for years now. Any time I need a heel repaired I know they'll be fast and…read morereliable. I'm really hard on my boots and having them repaired here definitely beats throwing them out. Staff has always been friendly and turn around is usually faster than initially quoted. Highly recommended.

About 2 weeks ago, I went into the Houston shoe Hospital on Shepherd to get one of my weightlifting…read moreshoes repaired. It took a week. Things seemed okay. I used them yesterday and they fell apart. I decided to go into the business to understand what happened, and things went downhill fast. The person at the front counter, name is D told me to grab the other shoe. I did. He looked at the other shoe and said "Oh, I did this one because it has glue" (in a completely different area than what I had originally brought in) I asked if he knew which side he did- right or left. He said he didn't because it was on the slip he originally did. I asked if he could locate that. He said it was his professional experience that told him he didn't need to check. I advised that I would feel better if he could verify what shoe was worked on. Apparently, this was my first mistake. He told me that he basically did not want to call the administrator to do it, that it would take a really long time and that it would be making someone do a lot of work for "no reason". But it matters. It matters A LOT whether it was my left shoe, or my right. If this was the shoe he worked on, then I should get a refund. If this was not the shoe he worked on, then I should pay to get this done. Throughout this interaction, D became more and more rude. I addressed this and told him I did not like the way he was speaking to me. He simply responded "I can't help it if you don't like me" Sir, I mentioned nothing about liking or disliking you. I am saying I do not like the way I am being spoken to. Liking you has nothing to do with it. He then said "I do good work". I believe you. Again, this is not personal, but he made this incredibly personal for no reason. After A LOT of back and forth, it turns out he felt like I was questioning his judgement and he was being rude because he didn't appreciate that. He said had I just taken his word, he "may" have offered a discount to fix my other shoe. Here is the long and short of it all- it's not okay to treat someone poorly because they want clarification on work that was done and paid for. I actually hope he is right and this wasn't shotty work. But the way I was treated today? I'll go to literally any other shoe hospital than work with that guy again.

Old school service, quality and affordable prices. Way better than 90% of shoe shops, way less than…read morethe cost of new shoes/ boots. Recommend trying them out.

I found this shop a year ago. This guy is the absolute best. He's done a couple pairs of my boots…read moreand they are freaking phenomenal. Highly recommends this place.

unprofessional, sloppy rude, not worth the money or time republic boot has better quality and…read moreservice.

Excellent work product. Friendly service and reasonable prices for their craft. Make the effort to…read moreget out there, in the nook of 290 & 610!