I had a pretty good experience here leasing a Nissan - my salesperson was very knowledgeable and…read moreeasy to work with, and we were able to hash out most of the details over the phone and email prior to even stepping into the dealership, which I appreciated, given that I have very little time on my hands to spend hours at a dealership. Like most dealerships, they'll rake you over the coals in the finance department, and try to squeeze a little extra out of your payment, but they've got to make a profit like any other business, and I don't begrudge them that as long as they're reasonable when you say no. And they were! I'd gladly go back.

In May of 2025, I left a review about the sexist employee they had. They left a fake apologetic…read moreresponse, called me to ask if there was anything they could do to turn it around, and then never went through with anything nor never spoke to me again. Instead of fixing my sensor - the thing I paid them to do - they lied they aligned/calibrated it and did nothing else. Not to mention, when calling to ask about what they could do to change my opinion/review, I straight up told them that if they would fix the part that they should've (since I've already paid for it) but fix it for "free" (aka don't charge me again???) that I would be pleased and would be more than happy to delete the review. They claimed that they would call me back to see "what they could do" and yet I never heard from them again. It's been over a year and my car's crash sensor was never fixed nor acknowledged again. I have photo evidence of my original review. My original review was: "Very nasty and disrespectful towards women in the service department. Every time I asked a question I'd receive a condescending answer with a cocked head and scrunched face from frank. Very unprofessional. However, when he spoke to my dad or any male - it was with upmost respect." Furthermore they are overpriced and don't do what was asked - again they did NOT fix my sensor.

I've only had great experiences with Sesi Lincoln and Mazda. I have leased a car through then and…read moreworking with Alex was great. It's locally owned as well and they support the business around them. I've had no issues with their service team. Always professional and prompt. Their facility is clean and updated as well.

If you are a woman, avoid this service department. They are disrespectful, incompetent and do not…read moreunderstand how their own cars work. I went here 5 years ago and it was horrible. Hasn't improve. I will certainly be going back to Brighton where they are respectful of both you and your time, regardless what gender you are.

Fixing my 1999 Honda in a desperate situation These guy…read morerock! Had a serious brake problem with leaking brake line and fuel line. The car sits for 10 months a year in a protected garage.We come to Michigan for the fall season. Fired up the car , had no brakes and could smell gas. This is a summer only car so no exposure to winter salted roads so little rust...but it is a 20 year old car. Checked all over Jackson, Mi for someone to repair the problem...of course most every repair shop was two to four days out before they could "look" at it. These guys immediately looked at it and gave me the prognostics. The repair was more complex than the rest of the day would allow to repair so they lent me their loaner car to use so I could pick up the wife that night a the Detroit airport. All repaired the following day by 10 A.M. Granted any repair of this magnitude is expensive but i feel it was fair and has a 2yr/24k warranty on the repair. You go TAMROX To make the cost a little less painful to my wallet that also gave me a 10% new customer discount off labor!!!!! Great folks!

Absolutely AMAZING experience! I was visiting from up north (where I live) and had a sudden major…read moreissue with my truck. I called Tamrox 10 minutes before they closed on a Friday and they quickly arranged to help me, and also allowed me to use one of their loaner cars immediately and at no extra charge. Within just a business day or two the problem was fixed and I was on my way. The people were extremely friendly and down to earth, and the service was quick. I'll definitely be coming back here and recommending Tamrox to everyone I know. They really saved me when I was in a tight spot and I am grateful.

This company is great! They were very prompt in their response and Cody the tow truck driver was…read morevery nice! Thank you very much for your great service!

This automotive shop is beyond all others. They take such great care of their customers…read more I brought my care in to be serviced because it had been making noise for some time. They not only diagnosed the problem but found another that a different establishment had missed. Not only did they perform the service requested, but they did a stellar job at it!! At a FRACTION of the cost of the other establishment!! Not only are their servicing skills beyond measure but so is their hospitability! They not only brought me to work but they picked me up and brought me back to the garage once my car was finished. THAT IS UNHEARD OF these days!! I highly recommend this establishment for all of your automotive needs. YOU WILL NOT BE SORRY!!! I give them 10 stars!!

Fair price oil change. Friendly staff. Nice location. They're good about getting you in.read more

I called Levi Haas to inquire about tires and an oil change as he was highly recommended by a…read morefriend. He was very knowledgeable and personable and quickly quoted out several options for tires. We were very happy with the quotes and timeline provided. We decided to accept the quote as he was so much cheaper than the dealership where we purchased the car. The quality of the tires seems to be very good as well. Give Levi a call. You will not be disappointed in the price point or service. Levi is a man with integrity and values and that is who we prefer to do business with.

Everything! Positive, comfortable experience purchasing my…read morefirst Acura! Friendly, knowledgeable salesman. Lovely facility and waiting area. Paperwork completion went well and delivery of vehicle easy peasy! I will drive from just North of the Toledo area for service at Fox as well and consider it worth the drive! Thank you, Jerry!

Matt in the service department is awesome. Highly recommended, friendly and professional! I…read morewouldn't take my car anywhere else.

Three years pass and my lease is up during the middle of a pandemic. My main guy Rich calls me up…read moreand tells me we can do this thing all remotely. I'm in, I say! 6 years with an Escape and I didn't plan on changing anything so I told him my preferred color, interior, and features. In minutes he's got quotes and window stickers coming into my phone. Got nearly everything I wanted for significantly cheaper than I'd been paying for the last 3 years (the only trade off was one feature that would have bumped me up to a higher level, it was worth passing on to keep the savings). We did all the paperwork online via e-sign and they had someone drop the car off, fully gloved up and masked, in my driveway. A quick switch of plates and a wave goodbye to my old Escape and he was off. Practically no contact at all and the whole process took two days. One day to pick out the vehicle and another to complete the paperwork and get the keys. The incentives and rebates right now are wild. If you've been on the fence about a new car but have been putting it off, now's the time. I'm saving about $40 a month on my payment! Can't go wrong with that. My new car is a real beauty and I'm enjoying admiring her in the driveway. I won't be driving her much over the next few months but that just makes the new car smell last all the longer. Thanks Varsity Ford and thanks Rich for making what could have been a stressful experience pretty darn seamless.

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Came in on Thursday for an oil change. No stupid upselling, telling me I need these 3 things also…read morereplaced, etc. They did find a true leak/ issue so I came back the next day. They shuttled me home and came back to get my after fixing. They have a text system to tell you when it's done and can communicate with you through that too (which is amazing for someone like me who's on calls all day). Honestly, best car dealership or service experience I have had in a long time. Will be back!

The service department was outstanding. I was having problems with my car and it needed some work…read moredone and also a little maintenance and they were able to get the parts quickly and everybody was so nice and friendly. Jake was the best he has such good customer service and was so nice and friendly and respectful, and they did an awesome job with my car. Pay raises for everybody in the service department!!!