If I could give a 0 I would. My husband stopped in today to pick up wings for dinner. They were fiery hot and I don't do spicy, ever! My mouth was on fire until I quenched it with cottage cheese. Unreal! At least tell the customer that they are spicy like tabasco sauce instead of creating a fire in their mouth. I will NEVER order wings from KFC again. I know that they have regular wings but this was not that time. So, since I cannot trust them...no more! Yuck! read more

This is the worst KFC I have ever been in. Staff is rude and completely unprofessional. ONE HOUR wait for chicken. And this was on a day that they always run a bucket deal. One employee didn't have her hair pulled back. Dirty counter. Multiple people walked out without ordering. Corporate could care less. Disgusting. read more

Shouldn't have to wait 30 minutes for chicken. Then I get home to find missing sides. Customer service offered a coupon for less than the value of the missing items not to mention a 45 minute drive to get to the nearest kfc which is the one with poor service. Thanks customer service for doing nothing! read more

So gross and nasty the guy on the drive through mic told me he was going to skin my ass raw and that I'm a helmet wearing mouth breather. Took them 9 million years to give us our food and when they did it smelt like someone knocked their cheese puffs across the street again. Also forgot to give me my quesadilla and told me it won't be there until the delivery of cold cuts comes to the city read more

The worst kfc I've ever been to. I never write bad reviews but this one deserves it. And please believe you will wait 35+ minutes in the drive through. Tried twice. Never again. Staff is rude too like it's your fault they're slow. read more

Nasty ass kfc, chicken all black like they never changed the oil or just been sitting there for days.. place looks dirty and disgusting

This is, by far, the WORST KFC/Taco Bell on the planet. There are two speeds in this restaurant; "slow" and "stop". They had a couple decent managers but they aren't around anymore. The service by the slow and rude employees is some of the worst I've ever experienced in the customer service industry and the food isn't up to the quality of the standard of the stand-alone KFC's or Taco Bell's - which is sad since the wait time is always over 15 minutes after the order is placed. Shut it down and try again. read more

I just made a purchase at the KFC in Tappahannock. The hot wings were so old and overcooked that when I went to bite into one that the brown just popped off. I tried to call and let them know that I would be coming back to return them and only a fax number picked up. I would not recommend this place to anyone until they get new management. read more

If I wasn't so hungry for chicken I would not have picked this one. The price was the controlling factor. I wanted to spend little so I guess I got the value for what I wanted. What bothered me the most was the cashier service. He served the customer behind me and then preceded to walk around the cooking equipment, stopped and talked to another worker, and slowly came back around. I'm at the counter waiting for him to start my order. How surprising was his movements and forgetting that I was eating inside! How irresponsible and lack of care he displayed! I should have questioned him, but decided I would post my experience and seeing the rating was the same as mine. What a shame this is the standard at what use to be a favorite place to eat chicken. How disappointed I was! Where was the manager? read more

Waited 35 minutes for my food, which never arrived. Waited another 45 for the proper refund. 3 other people in line asked for a refund before leaving in disgust. Notes: 4p on a Sunday with less than 8 customers in the restaurant. A police officer who had waited 52 minutes for his dinner publicly declared "This is the worst, I am NEVER coming back here as long as I live!" Took 3 levels of Management and questions to get my $9.15 refund. The whole place must be a drug front, because there were tons of people doing SOMETHING, but Management didn't even know how to issue a refund or to bring up my order, or how to handle the barrage of people canceling their dinner orders once I walked up and canceled my order. I watched them refund almost $100 in food orders while I was there. No Joke. Posted 5:58p EST 8/13/2017. read more

I went here n y'all didn't my cookie n put sour cream on my tacos!! I ask you not too !! I called n it's a fax number smh!

I want to say we received great customer service today. I didn't give 5 stars because they were short staffed and could not go inside to place carry out order. We had a trailer behind us and could not go through drive through, so placed order online. Kudos to the young man who came outside and brought our order to us! The chicken was great. Thank you Tappahannock KFC! read more

This is by far the absolute worst fast food experience I have ever had. The drive-through is some pre-recorded crap, that does not acknowledge your order. Finally get up to the window, and was informed that I need to drive back around, sitting in the drive-through line yet again. I will go hungry and drive to another establishment due to their incredibly poor service. I highly recommend you avoid this place at all costs! read more

This KFC is absolutely the worst store on the planet. You will never have to worry about me darkening this store door step EVER! First the store is a hot mess. Tables dirty, floors slippery, and the employees attitude SUCKS! Waited at the counter for 10 minutes before the cashier even looked at me. Then had the nerve too have a nasty attitude when I questioned her on why was it taking so long. She just rolled her eyes and gave me the silent treatment. Then when I ask to speak with the manager, "oh my god" here comes this short black, head shaking, neck twisting, eyes rolling of a ghetto queen from the back telling me that the store was busy and the cashier will get to me when she finishes filling orders. I then told miss "thang" that I had been waiting now more than 15 minutes with out so much as a; we will be right with you sir. She started getting loud with me...you know how they do, moving her head from side to side and sucking her teeth. I told her this is BS and now I understand why the employees act the way they do. It took every strength in my body not jump over the counter and knock her straight back to Compton. This is why I don't like dealing with certain people. NEVER, NEVER AGAIN! I left because I know if I order any food from then on....she probably would've spit in it, and I would have ended up in jail for knocking her effing teeth out! read more

This is by far the worst KFC/Taco Bell in the whole world. Everything is slow, which is annoying considering it is FAST FOOD. The people that work there are terrible and rude. It's like management doesn't care and lets their employees act the way they want. I understand it probably isn't the best job, but there is no need to punish the guests that are choosing to go here. read more