I came here with my Grandma for a quick bite to eat. Nikita (the counter person) had AMAZING work ethic and completely made our experience. She was nice and very helpful. Her patience with difficult customers (the family behind us) was very admirable. Not only was she up front at the counter taking orders, but she was also taking drive thru orders, helping make food and also putting it together in bags. Overall, we had absolutely amazing service. (The food was good too) read more

Bad service. She had an attitude the whole time. The food was incorrect 3 times. Ex, how is this a chicken little with mayo and pickles?? read more

KFC - Fast Food Near Me - Tacoma, Washington

I paid $16 for a 3 piece chicken tender meal, only to receive rubbery, cold chicken and cold wedge potatoes. They also got my drink order wrong initially and the staff at the drive thru window was quite rude. DON'T WASTE YOUR MONEY HERE. read more

I have had issues with this store regarding order taking, and unable to resolve an order placed when it will lower a bill even before you receive the food, The management or crew don't make there policies clear. read more

The general manager & his staff here are amazing!the staff are personable and sweet. A lady was cleaning and she didn't get annoyed that I was walking around in there. We ordered on a busy New Year's Eve, and they had our meal to feed 8-10 quickly! I went in with a coupon, and he didn't bat an eye or treat us any differently using it. I'm super happy with the quality of food as well, hot and crispy. Their a&w root beer is a Godsend, it must be from heaven because it is divine! Haven't tried the mashed potatoes yet, but we will be frequenting this place more often now. Thank you, J (general manager)! read more

KFC - Fast Food Near Me - Tacoma, Washington

Nina was such a sweetheart she made sure our order was accurate and had all the condiments needed! The chicken was great , unfortunately the sides such as the mac and cheese, corn and mashed potatoes were old and you could tell had been out for awhile, read more

I got the famous bowl it didn't come with a cookie and the chicken was so small I basically paid for mashed potatoes and corn chicken pieces. the chicken piece taste different from one another, one tasted tender and one tasted like it was cooked while it was frozen. Service was fast and good attitude front staff, but the restaurant was dirty with flys flying around so disgusting. I probably will never return to any kfc again it's to much good chicken out here to be wasting my money and time with this franchise. L meal read more

Asked for extra gravy and my bowl was so dry. The cheese curds I ordered was good but didn't not have any A&W sauce. The cashier Alejandro seem stressed and did not greet me or anything. Kind of came off rude. But I understood he was stressed. Won't be coming back all the kfc in Lakewood have horrible customer service. read more

KFC - Famous Bowl - Fast Food Near Me - Tacoma, Washington

The food from this location was nasty! I got the $20 box and it was not fresh or hot. I will never go to this location again

Went and got 2 biscuits with butter and famous bowl with no cheese and what do you know there's cheese all over it. Went through the drive thru and the lady that scanned my card scanned it, shoved the bag towards me and hardly said anything. The biscuits are so dry I could use them as a hockey puck. The chicken in the famous bowl was overly salty and not near enough gravy. read more

Staff was nice enough but not really all that versed in their job. 6 wings and a small soda charged my over $10. Completely in accurate. The wings were, no exaggeration, may 1-1/4 inch. The smallest wings I've ever seen. I cannot stress how small these wings were. More like from a Cornish hen than a chicken. Zero spice in the wings, just fried. Straight awful experience. KFC should be ashamed. read more

Not a bad KFC. But inside was closed??? Order was right! Tried the new donut chicken sandwich! Donuts are similar to Krispy Kreme and the chicken was good (not as good as Popeyes) Coleslaw tasted good. Famous chicken bowls were good. Hint - you can add an extra side for $.99 onto the bowlcombo. read more

Terrible experience.I came here for hot wings.I typically don't eat at franchises too much but wanted some wings.I came here around 9:30 pm went the drive through and ordered a 10 piece wings.I was told I needed to wait for them to cook wish I was grateful for.I waited outside in my car about 30 minutes.They came out with my order I drive home to eat them about 5 minutes away.The wings were dry over cooked and you can tell some of them were ones that sat under the heat lamp all day.I also ordered 2 apple pies which I got home and they weren't in my bag.Do not go here you will be dissatisfied. read more

KFC - Over cooked (jerky texture) - Fast Food Near Me - Tacoma, Washington

Don't waste your time at this location as they don't want service. Went to this location on a Wednesday afternoon as nobody was in the drive thru. Can someone please tell me why is took 35 minutes to get mine and my girlfriends food...? She thru us our drinks and told us we needed to go park in the front. I should have known to drive away when the lady was very rude as soon as we got to the speaker... so we sat... and 4 other people had to park at the front and were taken care of way before us. Then she realizes that we have been waiting for awhile and comes up and is very rude to us again and asks what it is we are waiting for... this was already after 20 mins of waiting... finally another ten minutes go by and two other people in the drive thru have also come and gone and we get our food for it to be cold... customer service is awful and I'm pretty sure everyone was more focused on the next "smoke break" read more

Bad day for Yelp reviews. I ordered 2 chicken sandwiches. Got a bunch of fries and poppers. They don't let people walk in. So my options were to wait in the drive through line for 10 more minutes is the sun or go somewhere else. Jack in the box it is. read more

The french fries tasted like chemicals and the chicken was really dry and the staff was really rude

Our takeout meal tonight at the KFC on Bridgeport in Lakewood, WA was horrible! The chicken was inedible. It over cooked, dry and tough to chew. Do yourself a favor and avoid eating at this place at all costs. On top of everything else we were missing one of over dinners. read more

2 stars for speed. Went at 9:35pm. One person in front of me. Didn't get my order taken till 9:45. Didn't get my food (big box) until 20 min later. That's pretty crap overall. But I guess I come to KFC to shovel crap into my face after a crap day... Still 30 min is a long ass time for KFC read more

When we got here the place was empty and we were the only customers. I had to use the restroom and it was filthy! There were no paper towels and the garbage can laid on the ground. The floors were dirty and the staff acted like it was a inconvenience to serve us. The cheese curds were over cooked and you can tell the oil in the fryer was old. read more

Chicken tasted like crap the skin was falling off of it and soggy what the heck. They gave us two large mashed potatoes and a small gravy. So irritated!!!! read more

KFC - Fast Food Near Me - Tacoma, Washington

Stay away from this location at Bridgeport Way in Lakewood ,WA, just past the railroad tracks behind the U-Haul place and next to Church's Chicken at all costs. The food was terrible, and the price was too high ($45 for a small meal that would have been 50% less at another fast-food establishment; guess they trying to make up for lost revenue for being closed many times this past month of April 2021). No Covid-19 precautions were in place both in shop nor at register. Gloves and mask were not being used while handling foods and cash/cards. The lobby was closed and it looked like boxes were all over the floor and tables inside the lobby area. I waited for a total of 20 minutes from the time I placed my order till it came to my car after ordering and I was the only one there waiting - while I was waiting I seen 4 other cars come in, make an order, and leave the area before I got my order. I ordered the 10 piece dark meat chicken and the cashier insisted I take the meal deal for $4 more to include for nasty bland biscuits and 2 yucky sides ( have you tasted their awful biscuits and yucky mashed-potatoes? ). Hence, I didn't take the full meal, but did get charged the same price. I ordered, instead, 2 large French Fries ( I Like their fries [better than fries from most other fast food places], but this time around the fries were undercooked and became to mushy early on after the heat wore off). I have found out that this place was closed a few times up to a week perhaps from failing a county inspection; who knows - all I know it will be my final time to visit. This place has really gone down hill BIG TIME! read more

This is probably the worst KFC I have ever been to. I walked in and there was a line to the door... it's 6pm... so you would think that they would have more than one person ringing people up but that's not the case... then she rings up someone and doesn't say anything to the next guest... yells to the back do y'all need some help... and the disappears for 5 min to help other people... I finally get up to the counter and order my food... and she said there's going to be a wait on the chicken... now... last time I checked I was at KFC... the C stands for chicken... how tf are you out of chicken... then she puts my receipt behind a line of 7 or so receipts... I said... looks like you guys got behind today and then someone from back comes up and says "I told you you need to ring two up and then come back and work the line". read more

Put my order in online for a bucket of chicken. It said order would be ready at 5:14. Arrived and called at 5:19 and the gentleman said he would let staff know. At 5:44 and lady came out and gave an order to a car that just pulled up. I got her and asked if she could check my order. Finally at 5:59 they brought out my order. #notimpressed read more

This place is terrible. There are seven people working right now and I was the only person waiting to be served inside and waited almost 10 minutes for an attendee. I understand it's not a career based employ, I've had my share of stepping stool jobs, but you would think out of all the people, one would be dedicated to the interior area of the store. I only hope the food is better than the service. read more

i ordered 4 piece dinner and just like the last few times i was there the kids packing the food were not wearing any gloves and everytime i have said something about it they just blew me off and when i got home with the meal my four piece dinner was a leg and two wings i will not be returning to this location again they just dont care about there customers. read more

Says they open at ten am...sHow up at the 10:05 and they say they just opened and nothing will be ready until 11...either start prep sooner or change your hours... read more

Sloooooooooooooooooooooooooow. Its empty, so you'd think that they wouldn't have orders slowing them down. No its empty because they take forever. read more

Worst KFC in the history of KFCs. Even when there's no other customers I guarantee you're going to have to pull to the front and wait for your soggy old nasty food. We have been here several times due to location convenience but today was the last time. read more

My meal was wrong this evening. When I called I was placed on hold for 5 min. When I hung up I called back over the next 5 min on my drive back the KFC. Abrielle the lady at the drive thru (lobby is closed tonight) had nothing but attitude. She complained the whole time about being short staffed. When I told her that her tone was uncalled for I was a customer she got mad and told me not her fault. Then she told me she would correct my meal and slammed the window. She turned around and I could hear her talking shit about me to the other lady in the store. The other lady then throw my missing strips into a box and bag and came to the window throw it at me and said hears your food and slammed the window. I knocked and honked asking for the manager name. The other woman came locked the window and walked away. My uncle 56 with 10yr old mentality loves KFC. We visit this location at least 1 to 2 times a week for him. This was not ok. If in customer service a person needs to know how to speak to a customer. I will be going back in the morning to make a complaint that I hope is heard. read more

If I could give it 0 stars I would I run a business right down the road so I have run over there SEVERAL times for a QUICK lunch everytime I've been here it takes 25 min. to get a burger and fries (cause it's KFC and A&W in one) They never get my order right and I always have to wait for them to fix it which takes another five min. and Their fries were old and stale last time I give up I kept trying in hopes they would get it right but they still haven't so I wont go back read more

Currently sitting out in the parking lot waiting for my order with three other cars. They don't have a long line - there's one car in the drive through. I've never seen a fast food place move so slowly. We stopped here because we didn't have time to go in and sit down, but it's now been long enough that we easily could have. I can promise we'll never be back. read more

Don't expect this place to honor nationally advertised deals. The "$20 fill up" is $24 here - and you're forced to get a dessert. That and a really bad experience last time we came here means they're off our list. read more

If I could give this place zero stars I would, bitch had worse customer service you could get, cut me off while ordering , didn't finish ordering food and she tells me my total. Don't take your bitchy ass attitude on customers if they didn't give you none!!!! read more

Chicken was dry like it had been under heat lamp all day. $48 down the tubes. We won't be coming back to this one, that's for sure

They don't even deserve a 1 star. The manager is rude as all hell. They are beyond slow, have no customer service what so ever. You'll wait 15 min for your food and have it be messed up. They will bring others food before you and continue to make you wait. You ask the manager where your food is and she shakes her head at you and says there's came out faster than yours and walks away! Extremely rude. Never eating here again. The managers came was Andrea, and when she came out to give us our food I told her she was super rude and she told me so was I. I told her I'd be contacting the corporate office and she said thank god and walked away. read more

This has to be the worst KFC to eat at. I have learned not to order any food within two hours of closing time because the employees give off the vibe that they are ready to go home. Also, the chicken will be old and dried out. This restaurant gets one star because the restroom was clean. read more

Customer service is shit there. Took her 2 minutes to open the window to take my boyfriend's card. Rude when were ordering. Won't be back.

Worst place ever to eat. The pot pie was dry and old, the owner was very rude when I asked for a refund. I tried this place twice, and it sucked both times. No Yelp account yet? You can tell they do not keep up or care about their business. read more

If I could give this 0 stars I would! These kids drove up with their base blasting, and just sat in the parking lot! I told the manager, and she didn't care! She rather us leave then say something to them bc it was an employees friend. read more

Waited 23 minutes from the time I ordered to time I went back inside to pick up my $5 three piece chicken strip meal K6. (1 order....not 3-4 orders)Went thru drive thru at 7:37pm, about 7:45pm I picked up my drink at the drive thru and was told to pull around parking lot and they would bring it out. After waiting 10min in the parking lot it was 7:55pm and no food still I went inside to find out it still wasn't ready. By 8pm they brought my food to the counter and no I'm sorry this is so late. The manager needs to take control of their employees. It was chaos and only 1 car ahead of me that got their food and left.........the other behind me also got their food and left. Customer Service was way down. read more