The bad reviews for this store are mostly from there old location. The store is new, clean and bright. I called in my order to take to the beach and it was ready and correct. The spicey wings were great as was the bucket of chicken. read more

This location is terrible and ghetto. They close at 1am on fridays and i got here at 12:20am and no one took my order and no one was at the window. I saw workers inside, hiding. Don't got here and waste your money and time. Terrible manger and terrible workers. This place needs to close down asap read more

The manager is a "DICK" I bought an 8-piece, he refused to give me sauce , then points to a faded sign, that he will have to charge me for each sauce. You can tell by the way he talks to people he is not a good manager and he rang under a clerk named Evelyn and not his own drawer. read more

KFC - This is the proof, he rang under a different clerk name and not under his name, the manager's name is not Evelyn, and he should be FIRED! - Fast Food Near Me - Shirley, New York

The food was absolutely horrible . The biscuits were hard . They don't know how to count pieces of chicken . The manager if she was really the manager was very very rude . The fries were hard and cold . So I would not recommend eating there . So if you want horrible food and rudeness then KFC is the place for you .. oh yes they take no responsibility for there food . The make believe manager blamed the morning shift people . The biscuits were certainly from the morning . Horrible horrible . It was so easy to blame uber eats not KFC . Actually giving one star is too generous .. so the business is worth a big fat ZERO read more

I wasn't feeling well and my grandson and his friend were kind enough to stop and drop off an order from the KFC Drive Thru. Problems can occur at any business and there were multiple problems on our order. When I called, I am ashamed to say I was probably more rude than I should have been but fortunately I was speaking to the store manager, Jenn, who was not only professional, pleasant and kind but efficient and smart too! Not only did she resolve the problems in an immediate and innovative manner that really impressed me, her caring and efficient resolution took me from being DONE with KFC to a customer thankful for the delicious replacement dinners. Thank you Jen for taking care of everything. KFC is lucky to have you and so many other businesses need someone like you! read more

This place deserves zero stars. When I ordered an eight-piece bucket for $10, I was utterly disgusted. Three long and thick feathers were sticking out of one of the thighs, omg. That evening, I called the manager right away, and she seemed incredibly nonchalant . After putting me on hold for fifteen minutes, she eventually agreed to offer me a replacement or a $10 refund. I threw all of the chicken in the trash that night. When we returned for a refund the following day, the manager, if she was actually the manager was extremely obnoxious. She told us that only one thigh would be replaced and not a refund. We told her that the dinner was ruined, and she said a refund would be issued for the entire meal. "Because you called corporate they can handle it" she stated in a very childish manner. She began to argue with me about their return policy and I wasn't going to entertain such foolishness. I then witnessed one of the employees putting chicken in a bucket while talking and laughing with his face almost in the bucket.Talking over food, especially so close, unsanitary. The amount of germs and saliva in that customer's food is unimaginable. After pulling off, we said we will never go back. No rational and sane individual would serve or consume that. This particular location at 800 Montauk Highway in Shirley, New York, is such a disgrace. The employees are childish, disrespectful, and dirty.They are not properly cleaning their poultry. I've also purchased undercooked chicken at this location. If you don't want to get food poisoning, please do not eat here. read more

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Water down chicken They need to defrost chicken before cooking it And when they say crunchy it should be crunchy not soggy.. not the way kfc was years ago. And why stop the potato wedges? And the whole corn? Taste like cafeteria food read more

This particular branch had the worst customer service ever. They don't make it right for the customers. They don't take account for errors that they made and they make you feel you are in the wrong . I would put a 0 star if it let me read more

The chicken was the size of a corning game hen, no joke, the pics says it all. read more

KFC - Here you see the leg and wing combined are half the size they should be. We got screwed! - Fast Food Near Me - Shirley, New York

I ordered the fill up box and a large Mac and cheese from this kfc. The chicken was overcooked and nearly burnt, tasted terrible and had a bad flavor. The fries were okay and the biscuits were dry as shit. The chicken nuggets were nasty and the flavor was horrible. The Mac and cheese was cold. I spent nearly $30 on this order and I expected it to be way better or at least decent at best but this was the worst $30 I have spent in my entire life. read more

I eat KFC about once a year, as a treat. I stopped on my way home from work and ordered an 8-piece meal with corn, cole slaw (trying to be a little bit healthy) and fries, which I haven't eaten in months. I got home (15 minute drive), took a shower, and opened the bag to find, no cole slaw and corn, but awful mac and cheese, fake mashed potatoes, and biscuits. Not even french fries. I cannot express how angry and disappointed I was. read more

KFC - NOT WHAT I ORDERED!! - Fast Food Near Me - Shirley, New York

Can't figure this place out -- it's always empty, yet it takes forever to get service and even longer to receive your food. On another note I always feel the air of animosity directed towards me -- it's not my imagination -- it's not my fault that I was born white. read more

This was my first time having KFC in at least 3 years and I wish I hadn't. I ordered through the drive thru and every item I ordered was ice cold. The chicken was undercooked and I was sick in the bathroom after 5 bites. You can get better chicken at any other fast food place in the same area. read more

i just got the 12 pc. nuggets from kfc in shirley , and they definitely aren't worth the $12..... 12 nuggets the sizes were smaller then a quarter fit in a 3.5 x 4.5 x 2' box... extreemly dissapointed and will never fall for that slick advertisment of how they make it look...buyer beware i give it a negative 10!!!!!! read more

The worst chicken ever. Dryed.. out chicken taste as if it was made the day before. And there staff was really mean too homeless mom and daughter. It was middle of the night Girl had too go real bad and they would not let them use the rest room. People at the drive thur... window Wouldn't even give the mom a napkin so the girl could go in the woods. Mean staff at Shirley KFC. Go to Patchogue kfc nice people and the food is real fresh . read more

The donut chicken sandwich was fireeee!!! Would strongly recommend if u like donuts. Very glazy and delicious big fan!!

Just ordered the boneless chicken. Now I understand the commercial when the guy thought he ate the bones. Coating/breading was so burned it was like biting into bone. Awful, will not order again. Check your order before you leave. And they charge you extra, 25 cents per piece. SMH.. read more

Slow service the person in the drive thru is like mexican or something (no offence) but barley under stand the person.

So slow ordered the 5$ box forgot my drink cookie and biscuit waited in drive threw for 30 min horrible dirty dump

I would give 0 stars if it was possible, terrible service,"can't take dollar coins", forgot my boys order, this place is terrible! I'd rather Popeyes and that place is also terrible! read more

Love KFC. The food is obviously good. This place can't get an order right - and they literally ran out of chicken.

I was at the SHIRLEY location yesterday and purchased a large order- an hour later after more shopping I got home and realized the chicken tenders were missing- I called the ph number on the receipt and left a massage- disatisfied with that I got dressed again in my pajamas and went back to resolve the issue- The manager didnt want to help me- or give me a refund- The order was for 4 pc's of chicken and 4 chicken tenders with 2 sides and 2 biscuits - the manager said the order was wrong and is not AND 2 tenders but OR- nowhere on the sign does it say OR / or AND anywhere- I wanted what I wanted regardless of the price or pacjage deal and was willing to pay for it- the manager didnt care or understand why I would order anything outside the package they provide- I said I dont care what deals you make or what goes with what- I just want what I want and am willing to pay what it costs- but to have to come back in my pj's and fix this mistake I wanted some kind of compensation or refund- she offered none- and was on the phone with the regional rep who didnt help at all- I called a cop- Not really to arbitrate but to protect her from me- I was about to lose my temper- and for her safety I decided to call a police witness- he said they dont negotiate of arbitrate between disputes and to take my food and call the BBB- I expected at least a free soda for my trouble but got nothing- The sign said what it did and legally they are supposed to honor the mistake- I worked retail and they are supposed to abide by the signage regardless if its wrong or not- and in the old days police used to witness that a business wasnt ripping off customers- but in todays world they are allowed to - and I am allowed to take them to small claims or complain to the BBB- or corporate- and we all know what that means- a bug nuffin- So I suggest everyone go to the stores and insist on the deal written on the signage- I bet the all are wrong- the whole region made bad signs- FIGHT FOR YOUR CHICKEN read more