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    3 years ago

    Helpful 40
    Thanks 8
    Love this 43
    Oh no 3

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    People searched for Fast Food 277 times last month within 15 miles of this business.

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    Kenny Rogers Roasters

    Kenny Rogers Roasters

    2.5(6 reviews)
    3.8 kmPasay City

    So I heard a rumor that Kenny Rodgers Chicken was no more, but in the Philippines, the bird is…read moregoing strong. I must admit that the first thing that came to mind when I saw that neon sign was the famous Seinfeld episode where Kramer gets hooked on the chicken. The chicken was ok, but nothing to obsess about. Although it had some flavor, it was a bit dry. Perhaps a store outside the airport would be better, but for now--for me--it's a solid three... sorry Kramer.

    I would like to raise a serious concern regarding the customer service experience my wife and I had…read moreat your Roxas Boulevard store. We visited the store last Monday because we were interested in arranging our son's baptismal party. We spoke with one of your staff members (forgot the name) about our preferred date and time. We were informed that the schedule was currently unavailable, but the staff member told us that he would try to discuss the matter with the other guest occupying the ground floor and consult the manager about the possibility of accommodating a double party on that particular date and time. He took down our details and specifically advised us that we would receive an update within 1-2 days. Based on what was communicated to us, we were under the impression that our request was still being considered and that we would be contacted once a decision had been made. Three days later, when I personally returned to the store to follow up, a staff member named (Leslie) simply informed us that it was not possible. We completely understand that our preferred date and time may not be available and that there may be operational limitations. What is disappointing is the way our expectations were managed. If the arrangement was only a possibility and required management approval, this should have been clearly explained from the beginning. Giving us a 1-2 day timeframe for an update and telling us that the staff would try to make arrangements created a reasonable expectation that our request was genuinely being pursued. Customers should not have to wait several days and personally return to the establishment just to receive a final answer, especially when a specific timeframe for an update was provided. Hospitality is not only about the food or the venue. It is also about how customers are treated, how expectations are managed, and whether staff follow through on what they communicate. If something cannot be accommodated, we can accept that. What we cannot understand is being given the impression that something is being worked on when there was apparently no confirmed arrangement to begin with. This experience was particularly disappointing because we were considering your establishment for an important family occasion. We expected a welcoming and professional experience, but instead, the communication and follow-through left much to be desired. I hope management takes this feedback seriously and reviews how staff are trained to communicate regarding reservations, special requests, and arrangements that require approval. Staff should be careful not to create expectations or provide timeframes that they cannot reasonably fulfill. We are not asking for special treatment. We are simply asking for clear communication, proper expectation management, and professional customer service.

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    Kenny Rogers Roasters
    Kenny Rogers Roasters
    Kenny Rogers Roasters

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    Wendy's - NAIA 3 - Bacon and Egg

    Wendy's - NAIA 3

    3.0(2 reviews)
    3.3 kmPasay City

    AMBIENCE After our trip, we were so relieved to find out…read morethey were there and off we went for Wendy's! A lot of seats were available and our only view was the obvious: the airport. They're also near an establishment that sells sili ice-cream, which I found quite intriguing. FOOD Bacon Mushroom Taco Melt was amazing! I know it's just the Bacon Mushroom Melt with nachos and melted cheddar cheese; simple. But, tasting every ingredient at the same time was just mind-blowing. I had no regrets and would strongly consider ordering it again. The scent of the melted cheese plus the crunchy nachos made it all work! Mango Iced Tea was sweet like tetra pack mango. Fries were burnt so I left some of those behind. Bacon and Egg, though, was quite disappointing because the bacon strips were far from generous. SERVICE At the counter, we waited for the the Bacon Mushroom Taco Melt to be prepared. Fries were served ahead of that but burnt and the server didn't seem to notice.

    Its airport fast food. Nothing about it is special just…read moregrab and go. They need to update menu board when a promo ot item is out of stock put not available prior to taking a order and accepting money. Food is a bit below average tastung for Wendys I have visited prior. Fries are a bit plain and flat also. Salads are ok. Burgers tasted a bit to salty I think in future I eill select another food option if in Term 3

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    Wendy's - NAIA 3 - Bacon Mushroom Taco Melt

    Bacon Mushroom Taco Melt

    Wendy's - NAIA 3 - Ambience

    Ambience

    Wendy's - NAIA 3 - Iced Tea

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    Iced Tea

    KFC - hotdogs - Updated September 2026

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