First of all, let me say that I love KFC. It's one of my favorite fast foods. We live in Alice, Texas and made the 25 minute trip to Kingsville, Texas for some KFC because we were in the mood for a pot pie. While waiting to order, we noticed that the guy that seemed to be the manage/owner was yelling at his workers so loud that he could be heard throughout the restraint. My wife and I each ordered the pot pie combo. The combo comes with a pot pie, medium drink and a cookie. Not a problem. My wife also ordered some popcorn chicken to pick at. When the order was ready, my wife was looking for the cookies. We did not get one much less two. I told her I would go get them, as I was sure that they had just forgotten to place them on the tray. My wife also asked me to get some dipping sauce for the popcorn chicken.
When I arrived at the counter, I was hoping he would not serve me. I was hoping it would have been one of his workers. Well that's not how things turned out. He asked what I wanted. I informed him that we had not received our cookies ( I really did not even want to eat them). He told me that there was not any. I stated that it was on the menu and he told me how can I give them to you if there wasn't any. I again informed him that I had paid for the combo and did not receive everything thinking he should offer some refund or something substituted for the cookie. He pretty much said tuff s@$t. As I was leaving, I asked for some dipping sauce, and he gave me two sauces. As I was walking away, he stated that is for you cookies. REALLY????
My wife usually gets after me for making a scene, so I just walked away. The food was good, the girl that helped me was good as well as she was helpful. The manager/owner by the name Basio or something was horrible and if it weren't for my wife, we would have had a conversation that would have probably ended with me being escorted out.
Needless to say, I will not be back to this establishment. Then again, I might just go back without my wife. I would really like to TALK with him about his manners.
I gave one star and I felt this was generous. read more