Genuinely the worst service I have ever received. Sat in the drive thru for over 20 minutes just to be told to sit in a handicap parking space at the front of the store for another 20 before I even saw my food. Past few times I've been here the inside hasn't been super clean either. Food is fine, it's KFC, but don't expect these people to put any urgency on making your order. Don't come here. read more

The service was atrocious! We ordered in the drive through. Order delivered was wrong. On the next try our order delivered was still wrong. We went inside to get the order that we had paid for. After 50 minutes, they could not produce either a refund nor our food. The "team lead" said we would have to come back tomorrow morning when a manager would be there to get our monely back. Seriously?! We had received poor service at this KFC before, but we always at least left with food. Today was their last chance. We gave them our money, nearly an hour of our time & now we have to go back just to get our money. This store has no reason to be open!! read more

Umm so there was no toilet paper in the big bathroom stall and when we went in there was only one person working like what. And also the tables were so greasy. read more

Waited 28 minutes in the drive through. Realized they forgot the large sides and strawberry bites. The lady manager told her workers that I was a liar where the whole restaurant could hear. I had the proof and told her I could hear her and shouldn't have had to come back if she truly checked the order. read more

If you work as a manager at this location, you deserve to be fired. On a Sunday evening all that's working is some kid who has no clue what's going on, and another whose first day was today and has no idea what's they're doing. This. Is. Chicken. It isn't hard. It's so sad how we're expected to pay money for this lack of care and customer service. I'd rather get poked in the eye repeatedly than ever go back into your place of business. read more

Went through the drive thru and tried to order 12 piece spicy wings. The guy stumbled around and finally asked "white or dark meat?" After I reiterated WINGS he said hold on and never came back. When I asked if he was still there, he acted like I was the one who told him to hold on. Was parked and waited 20 mins for my food, only for them to never come out and I had to go in and get it. read more

Doors all say Open 10:30 a.m., still locked with chairs up on tables 15 minutes later. Not answering their phone. Order intended for elderly family member in nursing home as a specific requested treat. LOTS of cars already parked, two others came & dropped off individuals who went inside. Doors still locked. read more

This location needs a whole new staff ! Worst service and food ! I have give. It several try's and I'm done , they never get your order right , make you sit their for 30 minutes with no care at all , then they never get the order right , and the food was disgusting , chicken strips were so overcooked you couldn't even chew them , the grease on the fried chicken made the coating soggy and gross , no gravy on the mashed. And got home with no nuggets ever. Though it was on the order ! You have been warned ! They don't even deserve one star ! read more

This KFC is so low-performing. I'll review our last three visits. On the first visit, we were told at 4:30 pm that they were out of chicken and wouldn't have any more the rest of the night. Thinking maybe that's just a one off, we tried again a month later. On the second visit at 7:15 pm we were told that they were out of original chicken and had limited extra crispy. (Not enough for an order) So no chicken for us! The third visit was an absolute 'roll-the-dice-and-take-my -chances'. I placed the order at the drive thru. They actually took my order so I was hopeful. I drove up, paid for the order and received it. The bag was not packed well as items were sideways, and all the butter spread was at the bottom of the bag which made everything else tipsy. When we got our home and unpacked the order THERE WAS NO CHICKEN! UNBELIEVABLE! I called the store in frustration. After 15 rings, the manager picked up. I told him what happened and he was in disbelief. Kept asking me 'there was no chicken?' I repeated it four times. I asked for a coupon or some kind of recompense since I had to drive ALL THE WAY BACK to get my chicken. The manager offered an extra side. I asked for the next size up in my meal order: from a12 piece to a 16 piece. He absolutely refused! Offered me a chicken sandwich, or chkn nuggets. I asked again for an additional four pieces. He said he couldn't do that. I told him that I didn't need more sides and didn't want chicken nuggets. Raising his voice at me, he said 'I'll give you the chicken'. Then hung up. Hey! You know-- this is not my fault so why is he yelling at me??? When I went back to pick up my chicken, the young (and incompetent) young girl who took my original order was at the counter. I told her I was here to pick up my chicken. She got flustered and went looking for it. The music was so loud it was difficult to hear anything, honestly. The employees were enjoying themselves immensely. I asked to speak to the manager. He told her he wasn't coming up. I said 'he's avoiding me?' She said 'no, he's bedding chicken'. I said 'bedding chicken?? I don't believe that. Tell him to stop avoiding me and come up here.' What is bedding chicken, anyway?' Then little miss incompetence got an attitude and yelled 'have a nice day' and 'bye'. I'm sure she exhausted her limited supply of mouthy come-backs with those two phrases. Poor girl. She is over her head in this job. I left with my chicken. I recommend that KFC fans choose any other KFC location than 9551 NE 83rd Terr. (Liberty area). I hope that corporate is able to make some serious improvements. Until then, avoid this location. read more

I don't know if it was my nostalgia or what, but it got the better of me when I ordered KFC tonight. I will give it this, the staff was friendly enough, and my order was both on time and correct (online order). That's about where it ends... the chicken was just not great, I don't wanna be mean cause maybe it has always been subpar and my palette has been ruined by the food I have eaten in my life, or maybe .. just maybe this place of just a bad restaurant I don't recommend this place unless you are using something recreationally. Casual ambiance, of course, and the floor was a mess with a passed out kid in a highchair, so that was weird. read more

Visited at noon on a Friday and was surprised to have the dining room to myself. I was greeted when I walked in, and asked to wait a moment. The staff seemed swamped with drive-through orders. I ordered the two-piece breast and thigh combo. My order was delivered pretty quick. The fries were served pretty cool; the extra-crispy chicken was satisfactory. Although the place looks pretty new, the dining room could use a good cleaning. Compared with fast food chicken restaurants in the area, I think this location will provide an average experience. read more

KFC - the inside of a restaurant with tables and chairs - Fast Food Near Me - Kansas City, Missouri

See all

I purchased an original $4.99 chicken dinner. Chicken was dry and tasteless! I'm never patronize this restaurant again !

The chicken hasn't been as good as the olden days for a while. Now it is just bad. Our chicken was so dark and no seasoning at all( it was missed all 11 herbs and spices). What I used to love about kfc was the perfect color and texture of the skin. This was the only chicken that I would microwave to heat up. It was that good! This is the last time buying it. Back to popeyes for me. read more

Lazy employees short staffed terrible food don't go here chic fil a is your best bet. Place needs shut down asap. I have been standing with 5 other people for the last 45 minutes when my order said ready 30 minutes ago. Front lady should consider working from home also . read more

Alicia is awesome. She made sure my order was right and was friendly. Definitely need more people like Alicia. 10/10

I had previously order the Fill Up Box on a whim and was glad that I did. This time though I ordered it along with some mash potatoes and gravy for my wife. I was told at the window that they only had legs and thighs and I said it was okay. I was given my order in several boxes, guess they were out of the fill up box, and I should have check on the order before I left. When I got home, the four pieces of chicken were 2 legs, 1 thigh and 1 very small wing. Small as in I could put it in my palm and almost close my fist around it without squeezing. The nuggets and fries shared a box and while I not sure, felt like it was smaller portions than what came it the regular box. I will probably order it again as the first time was great if it is a repeat of the second time I will consider going back to Price Chopper for my fried chicken. PS, the first time was during dinner hours while the second time was just after lunch so I'm sure that played a part in the issues. read more

The restaurant is too dirty to eat a meal and the restrooms are too dirty to use. The floor and other surfaces are filthy. Don't frequent this restaurant unless you don't care about your health. The owner and manager must be blind. read more

Gave them another chance, and once again they just couldn't do their jobs. Ordered chicken and Mac and cheese...get home...no mac n cheese. KFC Corporate: either close this location or get some management who can make these employees do their jobs. 1 star...again. read more

Can not get your order correct. Twice I've gone for pick up,/. Drive through and they cannot count.

I would give zero stars if the app would let me. I tried to go into KFC today, but the doors were locked and no one responded at the drive thru. I was there at noon and it appeared that no one showed up to work! This was my last straw, I am done with KFC and all the other restaurants owned by their parent company. Bye Colonel...hello any other chicken restaurant! read more

Spicy chicken sandwich was not spicy I asked for Mayonnaise only and got the other sauce and pickels, not good read more

GO TO ANY KFC BESIDES THIS ONE! Horrible, horrible, horrible. These people sell garbage and without doubt know it! Chicken was overcooked, dry, greasy and cold - we honestly believe it was stale chicken refried, and judging by the extreme amount grease - actually DRIPPING off some of the pieces - this can only be the case. It was thrown out. Corn was old with a brown tinge, dried out, and cold. Appeared to have been tossed in the microwave with NO water added. Biscuits so old and hard not a single one of our party of 7 would take more than one bite. "Mashed Potato" was also undoubtedly old, as it had actually started to yellow! All in all, it was a pathetic excuse for food. How anyone could have the nerve to sell this is beyond our comprehension. This was a carryout order - I bet anything they would never have the gall to serve an in-store customer this crap. Store would NOT answer the phone even when letting it ring over 30 times. No wonder, as they surely knew what the call was for. We sent a two page letter with photos of the garbage we paid over $40 for to Louisville instead of continuing to listen to their phone ring without answer. read more

If I could give 0 stars, I would! Horrible, Horrible experience at a Kansas City location. Treated horribly by a manger, NEVER received my food and still waiting on my refund more than 3 weeks later. I even have the refund receipt to prove I'm owed $30. KFC should be ashamed of stealing from their customers. Called their customer service line 4 times and still no resolution! All I want is my money back. Stay far away from this KFC. read more

Waited forever in drive thru to order. However, i didn't mind as I love KFC. I ordered my usual 16pc with 4 large sides. When we got back, we found out that the large side were just half portions. The original recipe chicken was just salty. read more

This location needs 0 stars !!!!!! We sat at drive thru speaker to order for a good 10min had to repeat myself 5x before being heard. I Asked them to please make our order fresh. (Who wants food that's been sitting under a heat lamp with flies flying around it) the young lady at the window was nice polite and friendly. We get back home a very small fries , Mac n chz asked for a large, tenders cool, drink flat, biscuit brick hard, chicken littles dry no bbq and cool as well. NOTHING WAS DROPPED FRESH !!!! lol you can't be serious I wouldn't feed my drooling Rottweiler this trash or even a homeless person, this is beyond ridiculous a waste of $27 on top of calling them multiple time to not get an answer and to return to see they closed at 8 pm today like wtf who runs owns this location? read more

Ordered an 8 piece chicken tender bucket (no sides)and they were burnt, rubbery, and cold. For $20 it was not worth it and won't be back.

They always close early when the app says open and there chicken strips are paper thin

The manager was incredibly rude. messed up the order multiple times. staff were rude and unprofessional, cussing in the presence of minors. there were employees in the kitchen with greasy hair not pulled back and honestly it made me want to vomit. never coming back. read more

The drive thru employee was having an entire conversation with a customer which held up the drive thru lane and he seemed really annoying and slow. I honestly thought drive thrus were supposed to be fast but it took literally 30 minutes just to get 1 sandwich!!! And worst of all they messed up my order terribly and gave me something I'm allergic to! For the sake of ur own time, mental health, safety and sanity plz go to one of the other fast food places near by!!! read more

While this is a quick service restaurant, it is anything but quick. There seems to be a general state of disorganization and chaos in its operations which leads to the bad reviews it seems to repeatedly get. We arrived to order at 7 pm, and placed our order. At 7:15 we arrived at the window and my order was cashed out, drink delivered. So far OK. Well then we noticed how distracted the associate was, and at 7:28 he asked what we were waiting on. I had to give him my receipt so he could hunt down the food. At 7:30 he gave us a bag, and I had to ask for the receipt back. When we got home I discover we were short a chicken breast we had ordered and paid for. Suffice it to say, this store doesn't meet even low QSR experience tattoos, and they need help and training. read more

KFC - Short one Breast - Fast Food Near Me - Kansas City, Missouri

20.peaises.chicken.anmashptoto.an.gravye.biscutes n coleslaw.. how much an delivered. too 400 cherokee. drive. 64068.

Hadn't been here in a while. Now I remember why; chicken was burned. Couldn't tell the Original from extra crispy. Biscuits were actually raw in the middle and the potatoes were very runny. I live 30 miles away so couldn't take it back. Just not a good experience. read more

I grew up with KFC and have always enjoyed an occasional meal from the colonel. Last week, my son and I drove through for two grilled chicken meals. When we got home we found bloody, slimy half raw chicken. I cooked it in the oven and even after it was done, couldn't get the image of the uncooked chicken from my mind, so my dogs had a $16 meal for dinner that night. Ok fine, mistakes happen, no reason to ruin a long term relationship. Tonight, we went to KFC in Liberty MO (the same fine establishment that served the very under cooked chicken the week before) to pick up dinner to bring home. We had a busy night, and arrived there slightly after 9p. 9:03p to be exact. The hours on the door indicate the store is open until 10p. There was no chicken. We were informed that we could order, but we'd have to wait at least 30 minutes for a 20 piece meal. Instead of waiting we went a few blocks down the street to Culvers and bought a family sized meal. The chicken was cooking when we got there, fresh, hot, and thoroughly cooked. Oh, and it's priced more reasonably too. We've never eaten Culvers chicken before, but wow.... KFC doesn't compare. So thank you lazy employees at Liberty MO KFC for pushing me in search, a very short lived search, for not only better, more courteous service, but also much better tasting food. read more

Ordered a chicken little and gets a water and a employee and saids no when i ask for a refund

The reviews already written about this location seem to have been written in a fit of anger. Where a customer has fallen prey to the inevitable random blunder fast food services are prone to deliver, gone home, and thrashed furiously about at their laptop until a sentence or two was made. KFC is not a high class restaurant and should not be expected to preform to the standards of one. What you are paying for is convenience and speed. Something this particular KFC has yet to fail to deliver. It's employees, particularly a short brunette with a smile that could light up the night, always seem to bring a smile to their faces even after being yelled at in the middle of a rush. In short, when you go to this KFC you will get exactly what you pay for; nothing more nothing less. Enjoy :) read more

OK, But not as good as we expected. Under staffed. We and others had to wait to get served. Chicken was acceptable, but could have been hotter. read more

Don't waste your time! The lady that took my order was on her own personal cell phone. She didn't say one word to me the entire time. Horrible service and the food isn't much better. read more

Every time we go around dinner time, they are out of everything. Would be nice to eat their food at some point. Thanks for pissing off my pregnant wife. Just wanted mash potatoes and a biscuit. read more

This place has poor a/c and the food is not good. If the place is not busy after church you should not consider that place.

Terrible service. The guy at the drive thru yelled at me when I was simply asking him a question. When I got to the window he didn't even acknowledge me. He proceeded to yell the total again at the window. Then his coworker asks him something and he yells at them. He gave my my change back with no receipt and shoved the bag into my window without ever saying thank you. I will NEVER be back at this location. read more