November 11, 2020 ~ 4:15 PM
I stopped for a three-piece meal, and I usually order two-legs original and one-crispy, mashed potatoes and coleslaw.
The nightmare began after I paid. There were two ladies at the window discussing something, and another was bagging the order. I paid the $9.00, and when the woman handed the bag out, and the bottom was soaked in pop. The pop went on the door of my vehicle and hands. I handed the bag back and said the bags soaked - you'd think I said something terrible. The woman took the bag, and another woman I waved to numerous times and asked for a napkin looked at me and then backed away from the window.
Now a dry bag was handed to me with (a) napkin, yes one napkin.
I'm frustrated now. The woman apologized and said, "Have a nice night." I said, "What about the drink?" She handed me the drink, which was overfilled, and now I have pop on my hand again. The paper sleeve around the straw is soaked, and now there's pop in my cup holder.
I'm beyond angry, but I don't say a word. I get home, wipe out the cup holder, sit at the table, remove the meal from the bag - no plasticware and only two chicken pieces.
Oh, and forget about calling to speak to someone in charge - the phone rings, rings, and rings. I tried it five times.
Sometimes an owner of a poorly run restaurant should just say, "You know what, I can't do this anymore." Close the doors, take the money, and retire in Florida. Based on the Yelp reviews, it's clear the passion of ownership is gone, and we, the customers, suffer, incorrect orders, people that don't care that your hands are covered in pop. I couldn't believe that woman looked at me as I held out my hands and asked for napkins, backed away, ignoring me - why?
I'll drive from Grand Blanc to Burton, where obviously the owner cares, and the people are professional.