I'm still pleasantly surprised at the quick service. They did forget my gravy for my mashed potatoes and gravy--kind of important--but they still deserve high praise for great improvement. read more

This is, quite literally, the slowest restaurant I've ever experienced. I've given these guys multiple chances, but they consistently give a 30 minute wait on whatever I order - and I'm not ordering anything crazy, usually two three-tender meals with a side apiece. There have been multiple occasions where the shop's been staffed by one dude who keep apologizing because he's the only one that showed up to work for that shift. The food itself is fine, but fine doesn't make up for waiting for half an hour (or more!) for fast food. read more

Never heard of a fast food place that has a 10-20 minute wait on fries. Every. Single. Time. No joke. Absolutely pathetic.

this place is so slow its an absolute joke. People waiting in the lobby 15 minutes or more for food

Just ordered through the drive through at 9pm on 3-28-26, the lady got my order wrong and dod not want to correct it. This is poor service and the manager needs to address this. If I could give no stars ..I would. read more

I get here they say we dint have chicken sandwiches right now so instead of offering a substitute they say u have to cancel your order and its through the app employee didn't know what they were doing or how they could help extremely unprofessional didnt help my situation read more

This was by far the worst KFC experience ever. I was anxious to try the new chicken nuggets. They were dry and overcooked with half of the batter missing. Not only that, we ordered/paid for Coleslaw to go with out 8 pc nugget meal. We requested honey for our biscuits and sweet n sour sauce for our nuggets. We didn't receive any of it. Unfortunately we didn't notice until we were already home. There was no one in drive through line ahead of us and inside did not appear to be busy. It was nearly 8 pm. So not dinner rush. Will never go to this KFC again. One star is being generous!!!!! It wouldn't post review unless I at least 1star read more

KFC - Nugget dinner - Chicken Wings Near Me - Grand Blanc, Michigan

People at front counter completely ignored me, until I said something, then the cashier proceeded to act like I was interrupting his shift. Chicken was soggy. NOT crispy. Bathrooms were equivalent to a gas station bathroom that was 50 years outdated. Filling station was disgusting. read more

KFC - do I even have to explain - Chicken Wings Near Me - Grand Blanc, Michigan

Waited an hour for chicken, horrible service. Food was cold and many elderly customers just cancelled their orders and left

November 11, 2020 ~ 4:15 PM I stopped for a three-piece meal, and I usually order two-legs original and one-crispy, mashed potatoes and coleslaw. The nightmare began after I paid. There were two ladies at the window discussing something, and another was bagging the order. I paid the $9.00, and when the woman handed the bag out, and the bottom was soaked in pop. The pop went on the door of my vehicle and hands. I handed the bag back and said the bags soaked - you'd think I said something terrible. The woman took the bag, and another woman I waved to numerous times and asked for a napkin looked at me and then backed away from the window. Now a dry bag was handed to me with (a) napkin, yes one napkin. I'm frustrated now. The woman apologized and said, "Have a nice night." I said, "What about the drink?" She handed me the drink, which was overfilled, and now I have pop on my hand again. The paper sleeve around the straw is soaked, and now there's pop in my cup holder. I'm beyond angry, but I don't say a word. I get home, wipe out the cup holder, sit at the table, remove the meal from the bag - no plasticware and only two chicken pieces. Oh, and forget about calling to speak to someone in charge - the phone rings, rings, and rings. I tried it five times. Sometimes an owner of a poorly run restaurant should just say, "You know what, I can't do this anymore." Close the doors, take the money, and retire in Florida. Based on the Yelp reviews, it's clear the passion of ownership is gone, and we, the customers, suffer, incorrect orders, people that don't care that your hands are covered in pop. I couldn't believe that woman looked at me as I held out my hands and asked for napkins, backed away, ignoring me - why? I'll drive from Grand Blanc to Burton, where obviously the owner cares, and the people are professional. read more

KFC - Yes, that's pop on my paint!!! I ordered Mountain Dew, which is not brown. - Chicken Wings Near Me - Grand Blanc, Michigan

super long wait. told us 15 minutes and we waited 45 minutes, didn't give us drinks or honey packets. no receipt, worker was nice to us. but everything else was just the worst read more

Not the typical KFC experience that I remember from my past.. Chicken was warm not hot and a bit on the dry side. Biscuits overbaked and hard bottom halves that were inedible. Maybe another time when COVID goes home and we can dine inside bringing any issues to mgt to remedy. Hoping for better luck then .. read more

Hour long wait for Chicken and no refunds. For staff reading this, this is why you work minimum wage. Do better.

Went to kfc on hill road and dort hwy had very terrible experience employees we extremely disrespectful rude and just about refused to give me my order after I all ready had paid for it all for asking what available drinks they had since the claimed to be out of just about everything. read more

The only reason I get this is because my daughter likes it for some reason. Every single time the order is wrong. I'm reading the receipt stuck to my bag that I ordered from the app. 3 plates. Not in the bag. Extra honey. Not 1 in the bag. I ordered an 8 piece meal and it was all dark meat. Yuck! Fries were soft and biscuits were hard and dry. And don't bother calling them. They just let the phone ring. Horrible workers and management. How hard can it be to follow directions and put in the bag what the slip says read more

Missing drive thru items last 2 times. Had to drive back both times. Check your orders before you leave.

New manager and staff? We visited last week because there was no line and it was a whole new KFC. Prompt service, the employees were friendly, and the menu didn't have restrictions for out of stock items or things that wouldn't be ready for another 20 minutes. Whatever you changed, thank you! Glad to be a customer again. read more

This place has been awful for years. Way before COVID hit. The service is incredibly slow, and the lack of anything resembling kindness is astonishing. The workers have been short and rude with a horrible attitude every time I've gone. They act as if they're doing you a favor by looking and talking to you. The food is usually decent, and it's fast food so you cannot expect much. However, after my most recent visit I have to say I've had enough. I will never go back regardless of the circumstance. There are too many restaurants that have employee who aren't rude with a horrible attitude and good food to deal with this place. read more

Every time we go to this KFC we are left disappointed. We always say the same thing, let's never go back! Somehow we always manage to go back because it's the closest KFC to us. This time my wife got home with our meal only to find that we were missing 2 chicken breasts and the corn was half full. That's a big deal especially if you're someone that enjoys the chicken breast. Anyways, The staff is always slow in there and not very courteous at all. They could all take a class in customer relations in my view. We need to seriously find another one in boycott this place. I would suggest you do the same. read more

Put in our order and waited for 20 minutes only to learn they had NO CHICKEN!!!! How does that happen and why didn't they have the courtesy to tell us?!?!? Ridiculous! Will not be back! read more

If I could give 0 stars I would. The wait is always long, the chicken is cold and sparse pieces, none of the employees are wearing masks. You would think that I'm a glutton for punishment, because I have kept coming back because I thought it was the only one close by. But last night was the last straw. Stopped thru to get a few sandwiches. Ordered two different types was told they only have one. I asked a question and the person in the drive thru literally started yelling at me. That is it. They are so unprofessional there. So I went driving to the next nearest location and happened upon one about 5 minutes away that did not show up on my gps (on Dort). Great service, polite, quick and the food was great! Will drive the extra five minutes. Never, ever........ever again will the Grand Blanc location get my business. read more

Me and my fiancé went there specifically to get mac and cheese as it was the closest and were severely disappointed, of all the times I've been to KFC or ordered KFC online the Mac and cheese has almost always been creamy and rich, best mac and cheese you can get in my opinion. However this is our first time getting mac and cheese from this specific location and it is almost dry and partially burnt as if to be sitting in the warmer since opening this morning, I will not be returning to this location no matter the reason read more

KFC - Burnt, stale and almost dry Mac & Cheese - Chicken Wings Near Me - Grand Blanc, Michigan

Ordered for dinner to get a break from cooking and was very disappointed! The chicken was drenched in oil way too salty!! Would not recommend this restaurant! read more

I have been to this store every one to two weeks for years. I like KFC. The Dort Hwy. location is near me. The continued incompetence of the staff at this restaurant is beyond all belief. Constantly out of chicken. Often messing up my order. Unable to process my discount card which gives me 10% off because they don't know to calculate 10%. Tonight I ordered 3 piece chicken box. paid for 3 pieces. In the box, 2 pieces. These jokers are beyond belief. Where does management find them? I won't return. My wife might because we like kfc. If we can stand the incompetence. Bob Fraile, Grand Blanc read more

Pulled up wanting to dine in at 9:03 pm and the doors were locked. Your hours say you're opened until 10pm. This location has given bad service I won't return this time. (Literally sitting In the parking lot typing this). read more

My husband and I came inside and ordered only 2 things and waited for our food for over 30mins. I asked what the wait was after 20mins. We watched over 10 people get their food and leave before us. I asked them if they could at least give my husband his food so it wasn't cold while I waited for mine and they refused and said it wouldn't be cold under the warmer. I said that's not the point it isn't fresh now. I would have rather just had a refund. The workers were all young girls and were rude when I tried to just simply ask questions. read more

I went through the drive thru for lunch, ordered a 3 piece Big box. When I pulled up to pay I was not greeted at all, only a gloved hand awaited. I received my order with the employee extending her arm out the window as she turned her head, about as rude as it gets! No, "thank you or have a nice day", just cold and rude! Not to mention the 3 piece was 1 leg 2 wings! It'll be a Cold Day before I ever patronize this place again! read more

This location is consistently slow, orders made wrong during every visit rather you dine-in or go through the drive-thru and during my most recent visit here, the women's bathroom was so beyond disgusting, I decided this would be my last trip to this particular KFC. I have dined at this restaurant a few times, each time my order has come out incorrect. Employees only serve one customer at a time inside, causing the line to get extremely long during their busy times. During my latest visit, I ordered 2 famous bowl combos, 1 with no gravy. We waited 15 minutes for our food, which came out incorrect-- They had put gravy on both famous bowls. When I mentioned the incorrect Famous Bowl, the Bowl was remade with no cheese. The order screen must be broken in the back. If not, the employees who prepare food at this location clearly pay no attention nor do they care what the screen says. Double check all your food before you leave, because it's probably wrong. And I wish I was kidding. read more

KFC - Chicken Wings Near Me - Grand Blanc, Michigan

I decided I was going to get KFC for lunch today and after sitting in the drivethru for 10 minutes I called the store to see what was going on; they said they 'weren't open yet' even though online and the doors say 10:30. I asked what time they'd be opening and she said 'probably around 11' there were 3 cars in the parking lot which one worker was walking in and didn't say anything. Just left us waiting. Customer service absolutely sucks here! Especially after I wasted my 30 minute lunch waiting to get food to end up unable to. read more

I cant remember a bad experience here except for maybe waiting for my food a little extra, but that's because they were making a fresh batch because they were in the middle of a rush and way understaffed(not the employee's fault). Food is always hot and flavourful. read more

It was incredible honestly, I've never seen someone so slow and so not personable. The line was SUPER slow, like 10 minutes per person so I can't imagine the kitchen was backed up. Our order was half right after I had repeated it twice. 2 other people before me had to go back because their orders were also missing things. Didn't say hello or have a good day, just nothing. I will drive the extra 30 minutes to the next one, never coming back. read more

We lived in different area of town and loved our KFC. This is our first experience with this one and will most likely not return! The store was not busy when we placed our order. After waiting at pick up window a few minutes, we were asked to pull forward and wait for our order. We waited 15 minutes for them to bring out our order. When arriving home to eat, less than 5 minutes away, we discovered neither Fill up box had a cookie, Potato wedges ice cold and no sauces in the bag. The famous bowl was cold and chicken pieces tasted as if they were from last week, tough and dried out. All the years we have ate at your establishment, this was one of the worse experiences we have had. After a long day we choose you for dinner, our mistake and such a disappointment. It only takes one bad experience to loose a family of customers. You need to address these issues if you want to retain customers. read more

This place is just plain awful. Can't get an order right, the chicken tastes like it has been sitting under the warming lights for 2 days, and make sure you check everything before you drive off. I guarantee everything is wrong. Got a bucket today and what a waste of $20. read more

I really don't leave a lot of reviews, but do not waste your time or money at this location. Went last night, was greeted at drive thru with, "We all out of chicken" at 9pm. This is the 3rd attempt over the last couple of months to get chicken. Employees are unprofessional and store is dirty, read more

The last 2 orders of hot wings (30) pieces,have been way over cooked and shriveled up. They have a taste of old grease and texture like they've been recooked. I will be going to another KFC from now on which is sad because this one is much closer for me. read more

Never AGAIN!! Chris, shift Mgr. is horrible! He over charged me, gave me burnt chicken and gave me a burnt backbone, no meat at all, instead of a thigh. It took almost 1 hour to order and get our food. The sides were only 3/4 full, shorted me combo sides and drink. He acted like a fool! No way to treat your customers OR train employees. Whoever owns that joint is loosing business, I saw 3 cars pull away. read more

Crappy cold food. Horrible unapologetic staff. Missing part or Order. Do I Need to say any more??? Save your money and time. Don't go here. read more

Stopped in here for lunch and received fantastic service. Was greeted by a smiling, helpful Markaman (that's what the receipt says anyway.) he took my order and had my food bagged up before I could even fill my cup. I wanted to wash my hands before I took my food so I asked if they could just watch it. A nice young lady instead took the bag and placed it on the warmer for me. I don't normally go out of my way to write reviews (good or bad) but these 2 earned some credit. Thank you! read more

Awful, put food purchased by previous customer, after sitting for 20 minutes back into the warmer for the next unlucky customer, gross, disgusting,, asked for refund, the manager walked away with my card, out of sight for minutes and when I checked my account there was another charge, total different amount on my statement. Unethical, crooks! read more

Worst place in the world! EVERY time I go here they NEVER have grilled chicken. this is the worst run business in the Grand Blanc area.