Today was the last try for KFC at this location. It was noon thirty. We asked for a bucket of chicken. They only had 2 pieces of chicken. Said it would by a 25 minute wait. So we ordered 2 pot pies. Mine had 2 pieces of chicken in it. My friend's had 1 piece of chicken. It was mushy with lots of doughy pieces in it. Yuck! And I love pot pies. Before today I tried 6 times to get pot pies at dinner time. Five times they didn't have any. I could see if it was 8:30 at night, but dinnertime. I kept hoping things would improve, but they are getting worse! read more

This particular KFC in Crystal River, FL is absolutely the worst franchise in the chain that I've ever experienced--and I've traveled all over the U.S. Super sad that I live here, so I've been stuck with poor quality KFC food that is nowhere near franchise standards. The bone-in chicken is consistently served extra greasy, rarely crispy, with the skin falling off. Drive-thru service is frequently slow, and often rude. Photo is of my DoorDash order from 7/31/26. I did not order *any* of these items. What I ordered was an 8-piece combo bucket meal, with large sides of coleslaw and mashed potatoes + gravy, and it's supposed to include biscuits. What I received was a greasy mess of all dark meat, 2 orders of fries, a small cup of Mac & cheese, and a small cup of mashed potatoes and gravy (both cold). No biscuits. It appears that the staff just took whatever was lying around getting cold and unsold, threw it in a bag, and handed it to the Dasher, who isn't going to open the bag to check the order, because that's not really sanitary, and not really her responsibility. I ate one greasy thigh, and choked down the mac & cheese because it was around 9:00 PM and I was hungry and tired. Suffered gastrointestinal distress within 10 minutes. This is the last straw. Never ordering from this KFC location again, and I'm calling the health department to check their food handling practices. read more

KFC - 8-piece bucket meal - Chicken Wings Near Me - Crystal River, Florida

Hungry on a late wednesday evening? I made my way to KFC in Crystal River and picked up their $25 bucket. 10 leg/thigh pieces, 5 biscuits, and 2 sides. I chose mashed potatoes & gravy and their coleslaw for the win! We didnt have to wait long as the service was efficient and friendly and i was able to feed my family for relatively cheap. Thats not easy these days. We went thru the drive thru l, so the ambience is what we expected. read more

Third time there NO service NO workers will never go back They just leave you standing at the countet read more

People are so rude, waiting 40 mins for two pieces of chicken and all the packer can offer me is sarcasm. Is this what you hire people for? To give terrible customer service, long wait times, and sarcasm? Deplorable, I would never come back here if my life depended on it. And it's dirty. read more

Hello everyone ... it's the "restaurant guy", former owner of The Chart Room in Cincinnati Ohio. I was looking forward to Mother's Day this year because my son-in-law was going to buy a big bucket of "crispy "Kentucky Fried chicken for our family gathering. What a disappointment! He ordered ahead of time and still had to wait a little more than 1/2 hour, but we all felt that it would be worth the wait because we all had our good memories of the original Kentucky Fried chicken and the fact that it was Mother's Day and there were a lot of people ordering pick up From KFC. When he got it home, and we popped the lid and looked inside ... yuck! It looked a mess. There was no "crispy" to be seen! The chicken was "OK", but definitely lacked the taste of what we felt made KFC famous. And it looked even more disappointing on the plate as it did when we opened the bucket. None of us will be stopping by or ordering from KFC anytime soon. Bob read more

KFC - Chicken Wings Near Me - Crystal River, Florida

The breading on the chicken was so salty that we had to remove it before we ate the chicken There's absolutely no reason to have salt that heavy. One of the main reasons why KFC used to have good chicken was because of their breading. Not anymore! read more

Crystal River, Florida KFC location. What a horrible experience! Worst of the worst! Young girl working the kitchen and handing out the orders has no clue what she is doing. She is just a body there going in slow motion. After waiting 15 minutes for my order, everything on this order was incorrect, and the chicken was undercooked. They did not even give me my receipt so I had to go back and request it. When I asked her about the chicken, she said she couldn't give me thighs because they ran out so she gave me a tiny drumstick in its place. What a joke. Girl wouldn't even do anything about the situation with the order. Just didn't care. Will definitely be reaching out to management tomorrow morning. I doubt they care because these people are following their rules And guide. i'm sure management is even worse. read more

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If I could give a 0 rating, I would! We ordered from KFC in Crystal River. After waiting 30 minutes for our order, a 12 piece box with 3 each of legs, wings, thighs, and breasts, we received a box with just legs and thighs. They threw it in the box too hot and when we opened it, the breading had turned to mush and the biscuits were raw inside! Never again. They used to be pretty good! read more

There food is good but we waited over 30 minutes for biscuits there service sucks so bad never going here again

the food is always skimpy, the chicken limp, the instant mashed potatoes flat and with little gravy. the dining area, food prep area and men's room very dirty. most tables needed to be cleaned and the floor swept. drive thru always gets priority to in store customers. staff generally rude! you will regret go to there. additional I was overcharged because I ordered 3 chicken tenders and didn't refer to my order as a "fill up" horrible staff! . read more

Ordered via Grubhub. Food was delivered cold over an hour late. Do not believe the Grubhub guarantee. No Grub hub customer service if something goes wrong like with our order. NEVER use Grub Hub. read more

It would've been lower if the option for zero stars was a possibility. I drove through the drive-through and paid for $25 worth of food with $40. I was given $.57 in change and then i was told I didn't give them $40, I only gave them $25. After trying to get that straight, I was told to pull up by a post, where I sat waiting for 20 minutes for food. When I finally walked inside and said something I was told it was because they had run out of food. That place absolutely sucks. read more

TERRIBLE. The food is good sometimes, never consistent. And they never have tenders. Like if you sell chicken, I recommend you have the chicken to be sold. And also the Mac and cheese is my favorite. But they never have it. Different management is needed here. I went to arbys and recommend it. At least they had chicken tenders they have the meats. read more

KFC - They had chicken. They have the meats... - Chicken Wings Near Me - Crystal River, Florida

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Service here sucks. Waiting 30 minutes for chicken at 1pm. Food isn't even worth it. Inside looks fancy and nice. But overall AVOID THIS STORE. corporate needs to come here and fix this place. They never have chicken ready. read more

Great Customer Service!!! The manager "Zola" went out of her way to help me out. I was purchasing food for an elderly I take care of. She watches every nickel she spends as she doesn't receive much money from Medicare each month. She didn't have enough money for the dinner she wanted. The manager came to the window and worked it out so that the bill totaled $9.00!!She is a great example of what great customer service looks to to the other employees!! read more

This is my 3rd attempt at going to the Crystal River KFC. And it will be my last. As much as I love KFC this particular store does not represent the quality service one expects. Dirty, rude and now price gouging. I called to have an order dropped and the coupon states limit 5. Was informed that in order to have 3 I had to have 3 coupons???? She was nasty, told me district manager made the rules. Someone in the background adding "ya, you tell um" read more

Out of the last 3 times I've been here only 1 time was *a good experience * This latest time took the absolute cake. $42 was charged to my account (mobile order) and it wasn't even filled. They were NOT helpful, rude and had a pretty trash attitude. Claimed they were out of tenders, I asked if they could substitute with wings instead (as I already paid) she said nope! And there's nothing that can be done to get my money back. Wow. read more

Ordered a four piece meal. They told me that they had no more all they had was chicken tenders. I took the chicken tenders and now I've been waiting 11 minutes and I haven't brought Eric the chicken tenders and apparently they had that they didn't have to cook Morrow what food place is this? read more

This is the worst kfc experience ever. The manger denied us cups and no napkins we orders a 1/2 gallon bag for 6 people in a car.Would not recommend.Edit I went to bite a biscuit and there is mold on it will not eat here ever again read more

KFC - Mold on the biscuit - Chicken Wings Near Me - Crystal River, Florida

Wow didn't think it was possible for this place to get worse.I swore I would never eat at this KFC again and I have stuck to it 100% But I feel so bad for my son's 2 friends that stop there on the way to visit my home. They brought enough for the 3 of them to chow down and play some games.They ate some tenders,mashed potatoes,coleslaw all ate some of everything so no telling which item caused it. It being the hurricane of gas and odor legendary is all I can say ,Followed by the delush of epic proportions. read more

Want to do a quick review on the Crystal River KFC. First, it's a fast food chicken place, we're not talking upscale dining here. As for me, I have run a soup kitchen and been lead chef. Further, I am a bbq pitmaster as well as having a safe serve certificate. Finally, I am a bit of a foodie bit certainly not pretentious. So how do I rate this KFC location? Over the last few years I have very occasionally eaten here. I find the chicken itself to be fresh and juicy and the original crust tasty, even the spices adding to the general flavor. Most of the times I have ate here the cole slaw is very good, basically what the franchise target would be. The biscuits, if gotten before mid afternoon are as intended and at this location not hard or dry. These are decent biscuits even good for a KFC but not as great southern biscuits can be. The mashed potatoes are average while the gravy is above average for a KFC. The extra crispy version did not add to the flavor so I would stick with the original. The folks at the counter were courteous and seemed to care about the customer. Bathroom cleanliness did vary significantly over time. General restaurant cleanliness was somewhat above average.Overall a much better than typical KFC and not deserving of the low ratings typically assigned to fast food restaurants. read more

Never got to eat the food because when we went through the drive through, none of the employees had a mask on so we told them never mind and went somewhere else. read more

The dumbest staff I've ever seen. They got my order wrong. I get home and open everything I'm missing the corn and a piece of chicken so I called and told them and they told me I WAS LYING! The stupid "general manager" continued say she knows there was corn in there and refused to actually get on the phone with me. Incompetent staff. Why the f would I lie about 1 piece of chicken and some corn! I'm floored. Called corporate on the GM! read more

Horrible service. Waited 15 minutes as I watched four other cars get their food before me in the drive thru. The woman who was working has no business speaking to the public read more

Good hospitality even though we had to wait a while for our food on the fault of how many people were getting food but the cookies are absolutely the worst I've ever had. Bad enough to push me to write my first yelp review. read more

Possibly the worst ordering experience, pick up, meal screw up ever. Online orders are considered walk ins and must wait until the drive thru is caught up. Ordered fill ups, and a additional side of coleslaw. No cookies, no coleslaw, warm lemonade to boot. White meat severely overcooked. Have no intention of going back to let them know their screw ups. Didn't want to enter the restaurant to begin with, hoping I could pick up the online order through the drive thru. Never again. When this whole lockdown is over it'll be amazing which restaurants are still standing, hopefully not this one. read more

The wait was very, very long. They gave us punch instead of cherry coke. If corona is a concern to you than it's important to note that most people's masks laid below their noses. The food overall was pretty good which is why I'm giving it three stars, but the service could be improved. read more

The only reason I gave this place one star is because you have to put something. This is the nastiest restaurant I have ever been to, dirt everywhere food on the seats and the tables. The wait staff was just as nasty as the food. Longhair swinging everywhere and they had dirty clothes On. They didn't get our order right when we did get our food it was dry and all the chicken. We ended up throwing it away. From the counter looking back into the kitchen where they prepare the food was all dirty, I would go to the 7-Eleven for a frozen sandwich before I would ever eat at another KFC simply because of this experience figures are they don't watch them close enough. Then my husband just told me the health department shut them down yesterday , thank God I hope they never open it back up again read more

I don't care where your located... I love your buttery biscuits....your fetish inspiring gravy....your greasy chicken....and those potato fries that give me unforgiving heart burn every single time. Won't you please share your 11 secret herbs and spices with me... Your just to damned expensive to go to as often as I would like. read more

sat at the drive-through for 10 minutes before I even got to order then the answer was what do you want while there are three people outside smoking, all for my order to be wrong. needs better management asap. read more

My family was on vacation and we wanted to go out and eat. All we could find that looked good was KFC so we went inside and ordered. It was mostly empty, we sat down and waited, it took a while to get our food. When we got it the fries were cold, the Mac and cheese was also cold and chewy. The mashed potatoes and gravy were cold and hard none of the food was really good. Two of us felt sick after we finished. I am sure we will not go there to eat again, we are not happy with the service nor the food. But it was 8:45 PM when we came. I'm not very old and not very picky and it was still gross and cold. I only ordered fries and Mac and cheese is that to much to ask? I hope this review makes you change your mind about go to the KFC in Orlando, Florida. read more

The worst KFC I have ever been to. Extra Krispy soggy. If you do take out check order prior to leaving for what you ordered may not be what you got. I love kfc but not their at all. So sad.... read more

I'm not much for chicken but i do recomend if any one is ever in FL to swing by the Crystal river K.F.C for sure they have earnd that 4 star rateing they have the best customer serves around and there store is all ways spotless and there food is all ways fresh no mater what. Thank u to the managers Mandy, Pam, and Joel! for the great job yall do for that store. read more

The chicken was old and cold .it is too expensive for what they give you.had two pieces and eat maybe for bites thought it was pigeon. Wont go to that one again. read more

they don't sweep and mom behind the counter they serve old coleslaw and mac n cheese they only spray off their kitchen utensils they wipe off the tables with dirty rags they clean off there whisks and scoops in the same water the dirty rags sit in nothing is fresh after 7 pm very rude and mean employees poor communication skills and every manager is an air head and don't know what they're doing will mess up your paycheck and you will not get payed on time. very unsanitary and multiple times have seen under cooked and not cooked at all biscuits being served and the cookies sit out all week long read more

Usually really love the Coleslaw - it was awful - we called and they said they'd take care of it but it should have never made it out the window - needs some on sight review of foods to insure product is the best. read more