This place sucks they're never busy and it always takes forever. The bathroom is disgusting.

Gross. This place has gone downhill. Standing here with my food getting cold waiting on a shake because they forgot to load the machine. Trash all over the floor. Drive thru lady is on her phone walking all over the trash. Garbage cans in kitchen overflowing onto the floors or. read more

I went to get a pot pie and they were out and it would take 20min to make fresh ones so I got something else and it took awhile to even order but the man who took my order was just trying his hardest understaffed. When I got to the window he was the nicest guy ever just happy to be there and I appreciate that a lot. read more

Food is Meh... The men's room is disgusting. Almost lost my $10.00+ chicken sandwich combo. Floor was slippery and urinal smells, crusted with Filth, needs a lot of scrubbing. Culver's, In and Out, Whataburger, Panda express, Sonic are your neighbors. So remind me Why KFC? Disappointed Bob. read more

This is the KFC/AW on New Center Point in Colorado Springs, CO.Went through drive thru around 11am for my free root beer float and ordered cheese curds. My float had more root beer then ice cream, not wanting to hold up drive thru I went inside. When I went in there, two older ladies were behind the counter they wouldn't even help or look at me and walked away. The person (Vanssay) from drive thru came up, I explained the situation and she stated that it was the wrong cup size, and they didn't have any small size. Because they had to use a medium cup for my free small size root beer float, I was told I had to PAY for the extra ice cream. This witch of a person sucks at customer service, but we know how she got her manager (supposedly) job on her knees like the bitch she is!! read more

If you like a dirty eating environment while employees sit on the serving counter bsing while using profane language in front of customers then this is your place. Food wasn't actually that bad but will never go back because of the aforementioned. Don't know if management just isn't around or if one of the employees mentioned was a manager. read more

Each time we have been to this restaurant the size of their chicken pieces they are smaller and smaller. Not worth the prices they charge! Also, staff members are not very friendly! In addition, the front door entrance is flat-out gross! The front door is so dirty your impression of the entire restaurant is dirty. The concrete at the entrance is black from the greasy inside floor build-up! It's sad that the management either does not care or they are just too lazy to clean! Pathetic!!! You have lost what KFC once was! No pride!!! read more

The staff is absolutely amazing. I love one of the managers that works there. Good food and the vibe is great.

Sigh. Every so often I get a hankering for some juicy tender fried chicken that the grocery stores simply can't replicate, and I make the venture down to this place. I think I've been there three times in the last year and a half and I've been disappointed... exactly three times. On my experience today I ordered a two piece combo and asked for coleslaw instead of mashed potatoes. Now, I am going to add that I was the only person in the drive-through and I didn't see any cars for people in the restaurant, either, so it's not like they were too busy. I drove home opened up my box and what did I see? Mashed potatoes. As if the biscuit, cookie, fried chicken, and mashed potatoes isn't enough on the "bad for me" side of things. All I wanted was some coleslaw to help balance it out... in my mind. But nooooo. The last time I ordered a chicken tenders special that I had seen on TV. They were oozing in greasy nastiness and I vowed never to go back... I am writing this review simply to remind myself that every time I go there it's not a good experience. Don't go back! read more

The food was okay. What you would expect from a fast food establishment. But this place is filthy!!! Sticky, dirty floor. And the bathrooms are unusable: dirty, no toilet paper, and no soap. We ate our food and ran out of there as fast as we could. read more

It just plain sucked. Over priced, over done and never going back. I remember how i loved it as a kid. Those days are over!

I was craving wings on my way home from work so I swung by to pick some up. The staff was very friendly, there was a line but it moved along well. The food is where the problem is. The food was SO bland. No flavor at all. The skin was so hard I had to peel it off. Some had broken bones, some were fried together and made one big mess of a wing. Some were undercooked under the skin. It was the most disappointing batch of wings I have ever had from here. So greatly disappointed. read more

Extra crispy chicken was extra soggy. Like, flappy. Really disappointed because their extra crispy chicken is awesome, just not from this location. read more

Cashier "SARAHL" was rude, the chicken was all over cooked and dry, and there was no ice.... The mashed potato's were good! :)

Currently just drive through but service is fast. They serve extra crispy fried chicken unlike the other branches. Food is piping hot and the staff is courteous. read more

This place sucks went through the drive thru last and got. A bucket of extra crispy the chicken tasted burn. Looked like is was fried twice. It was also hard as a rock.The person in the drive thru was very rude. This around 5:30pm when I expected the chicken to be fresh. read more

The mac'n'cheese and mashed potatoes gravy was good but that's about it. I asked for extra crispy, was given original recipe. Probably the last they had laying around because it was dry and messed up looking. Refer to pics. read more

KFC - Dry, broken, sad pieces of chicken - Fast Food Near Me - Colorado Springs, Colorado

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I would give it a zero star! I had waited for about an hour! The cashier didn't give me my receipt and had me waiting for an hour! I wasn't the only person waiting! There were cars waiting in front and after me! The individual who purchased their after me had gotten her food before me. And I had to wait after I made it a point that I have been waiting for more than 40mins. And I waited another 15mins! What kind of fast food chicken joint not have chicken ready?! When I recieved my order. I didnt even get the right order. Nope! I just left and I was furious. read more

Trash Trash Trash throw the whole building away can't believe the poor customer service I received never will stop here again

5-22-22 My husband went in for a to go order around 8:30 pm at the New Center Point location. He was the only one inside & ended up waiting almost 40 mins for our order. No apology for the delay or anything. TERRIBLE service. It's a shame the decline in good customer service. A negative rating would be more appropriate. read more

This place tastes NOTHING like KFC. I was extremely disappointed and confused as to what I was tasting, but it sure wasn't KFC chicken. Also, the teenage workers gave us our biscuits crumbled up, squashed and broken. Maybe Denver might be better with their food. This isn't real KFC. read more

Very disappointed, again. The fries were hard like they had been overcooked on Friday and served to me on Sunday. For $5.50, they should do better than this. Also, they can only cook two pot pies at a time??? Fast food? My family has had a bad experience of some type every time we have been here (6times) no excuses. Not again! read more

I like KFC first time I had some is like 1971 the chicken was unbelievable I don't seem to be the same seasoning my parents used to get a bucket we sit around the table and it was the best chicken I ever I like going to KFC but I don't like to go to the ones that have the hamburger and the other restaurants with the KFC whatever they own they're usually not very good I wish they could stick to the old way and sees me the chicken I don't know why they tried to save money and do something different read more

Sandram was very enthusiastic and energetic at the window, he even asked us a question at the window. There should be more people with his enthusiasm working in fast food. I will be returning again. Ps. Pancakes are better read more

I told myself last year I wouldn't be back. Thought I'd give the place another chance because my daughter wanted chicken. It's 11:30 am. They've open at 10 but our chicken strips are chewy so they don't taste fresh and my mashed potatoes were cold with fairly warm gravy. Not worth the $20 for two 4pc tender meals and the chicken does not taste like KFC. read more

I don't know if anyone else is taking notice but it seems like these restaurants are hiking prices and giving less quality of food. I visited KFC today and I do not normally eat there; haven't in years. I was the only one in line and the way the young lady rushed me through the line was ridiculous. And lets not talk about how the food looked when I got home. I just was baffled. I wanted to go back and ask her what if you were going home to feed this to your family? Its a shame. read more

My wife and I had a craving for a KFC meal again. Always enjoyed the bucket meal. The quality was nothing as I remember it. The chicken was OK, but you now have to pay extra for decent pieces.The potatoes were bland and sure they must be instant, nothing I have eaten is that smooth. The gravy was so watery it would have been easier to just drink it. Still like the coleslaw an biscuits. read more

Is it okay for the front count to avoid eye contact, and be more interested in the text message they are receiving/sending, than to be courteous and attentive to the customer? They tried to hold up my receipt, but did not want to break eye contact with their phone. I didn't get one. I got back to my office to eat my 5 piece chicken tenders (K8), they were dry and hard. This is not the only bad experience I've had at this KFC. GUESS I NEED TO FIND A NEW CHICKEN PLACE Or the owner needs to find someone better to manage the store and run it like they CARE. read more

they took away every good thing on the menu! they even took away the freaking popcorn chicken!!because of one customer incidenthonestly this is rly frustrating to me read more

So we ordered a party tray of mashed potatoes from here and they said they'd be ready by opening. NOT... we were there at 10:30 and knocking on the doors at 10:35 they still weren't open. Ridiculous. The workers were all just sitting around and made eye contact with us... so ridiculous. And even when we walked in they weren't very pleasant. Never coming here again read more

Absolutely the worst KFC I have had the misfortune of going into. RUDE STAFF uninformed about advertised specials. Terrible food quality. And good luck getting them to answer the phone! Terrible, terrible, terrible. read more

I've been a customer of the KFC located at 2835 New Center Point since the day it opened. KFC has been my favorite fast food restaurant since I was a kid. When this location opened, they were very good and maintained a high standard for years. I've seen that change over the last year or two. First, they got rid of the baked beans and the green beans on the menu so there isn't any side dish for someone that is lactose intolerant to select and now it seems like the quality of the food and service has gone downhill. I went through the drive-in yesterday and the person taking orders sounded like they were bored to tears and wished they were anywhere except there. No cherry, upbeat voice, no greeting, just "What do you want?" After getting home, I wish I had taken the time to check my order before leaving. The biscuits looked like they were over-cooked and were hard. They looked totally different than any previous biscuit order I ever made. Same for the chicken, it was hard and over-cooked. This is the latest disappointing order I've gotten from this location. I guess I'll have to bypass them and go to another KFC further away. I'm not paying good money for bad service and poor food quality. read more

This place is always delicious but filthy in the Lobby. Today Miranda and Nay had this place spotless and the food and service were fantastic! read more

This kfc has tarrable custermer survice and time management. very inefficient sent doordash order in and arrived to pick up 15 minutes later while waiting in pick up spot being the first car to pull up. after waiting 25 minutes for The workers to get threw all the drive threw 4 other cars pulled up for pick up and the worker brought all the food out for all the cars. never goin back to this kfc EVER . read more

After waiting 27 minutes for my food, which by the way they have you go wait in their parking lot after you place your order at drive thru, my food was given to me with completely inedible fries. 1/3 of my order wasn't in the bag and I had to go back for it. The popcorn chicken was hard and we threw away pretty much everything. Don't waste your time. Just open any window and throw your money through it. Will be a more satisfying experience read more

The food and service was great..the parking lot looked so clean and well maintained..i m giving this review bcoz my kids love aw burger..earlier I use to come it din make me feel like friendly..but since 1 month I have seen a change in environment and it looks more friendly..i think the team is awesome..i will definitely give 5 stars read more

Had very good chicken!!! luv the Mac and chz!! I highly recommend the $20 fill up bowl.

The mashed potatoes, mac n cheese, and potato wedges were good. The chicken though was very sad. It was crunchy not crispy and oh so very dry. If I want KFC chicken I'll go the extra miles and go to one with more stars. The drink varieties are terrible. I didn't get my Pepsi but I didn't care because Pepsi was really my only option and I didn't want it read more

This place definitely does NOT have their act together. I've been here several times and at different times during the day and EVERY time they say "it'll take an extra 5 minutes for that" and I get different things too, not the same thing every time. Not only did it NOT take 5 minutes, how about 20?? And I'm usually on a lunch break or in a hurry, I'm come real close to walking out every time. The tea tastes like it's been sitting in that vat all day and it's only noon? And what happened to plates? Even when you're eating inside?? This place sucks go to Culver's next door. read more

I haven't eaten KFC in months and decided it sounded good tonight to change things up. I arrived at the drive thru and began my order around 9:20pm (they close at 10pm so I don't consider that rude considering they are fast food and I went through the drive thru). The only thing I ordered was a $5 Famous Bowl Fill Up. When I got to the 2nd window, I was told by the young lady to pull around in front of the doors and wait on my food. Although strange, considering how small my order was and I was the only car in line, I said okay no problem and pulled around. When I did, I noticed 2-3 other vehicles also parked in front of the restaurant doors waiting on their orders. After quite some time, slowly but surely, they got their orders. They must have been waiting anywhere from 15-30 minutes, maybe longer. No big deal, I thought. Maybe they're understaffed. Until more and more time passed and I found myself still waiting in my car, burning gas and dealing with my husky beginning to whine from inactivity and boredom in my car. They even came out and locked the doors (5 minutes before 10pm). I have been sitting here patiently waiting since. It is currently 10:07pm and I am still sitting in my car, waiting for my order. Had I not already paid, I would have left way before now. However, here I am, still stuck and waiting hoping I even get my order at all tonight. I will post to update. read more