I placed an order 20 minutes ahead of time. Once I got into the restaurant, I still waited an hour to get my food. The ladies in the kitchen seem to be steadily working but the wait is horrible. To make matters worse, it's super hot in here. I would leave and go elsewhere but I already paid. read more

At noon they were out of chicken due to a broken fryer. Also they didn't have any Pepsi, but didn't tell you, they just substituted with telling the customer. What a complete waste of time & money! read more

I normally get the Chicken potpies from here...but today it was disappointing. The potpie was dry and tasted old. As soon as put the fork in it, it was dry, dry, dry! It tasted old, I threw it out. It must of been old. Sad!!! Left a bad taste in my mouth, I'm disappointed!!! read more

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Probably the top 5 worst pieces of chicken I've had in my life. They changed the recipe I suppose? Couldn't tell the difference between thighs and breast, every piece in the bucket was dried out. Tasted like cardboard. read more

The food was good and the dining room was clean but the air-conditioning did not work and the employees were sleeping in the dining room in plain view. read more

KFC - Sleeping employees - Fast Food Near Me - Bear, Delaware

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Went through the drive through at 11:30 a.m. on a Monday, specifically looking for potato wedges. All sorts of signs were displayed promising potato wedges. But, alas, I was told that they were already out of potato wedges, at 11;30 a.m. So, because I was stuck in the drivethrough, I went ahead and ordered a couple pieces of chicken, no fries. The person at the drive-up window was deeply angry at her life, her boss, the world, SOMEBODY, and treated me like me handing her money was a horrible inconvenience. Got my chicken home and it was overcooked and dried out. The biscuit (half the size of what they used to be) was okay. KFC is dead to me. read more

Ordered through Grubhub , we ordered 1x4pc tender box 2x 3 pc chicken box , we only received 1 box No fries or lemonades with any of the orders KFC is absolutely disgusting and I would avoid using this place at all , you call to complain and they don't care read more

Ordered fries and the new glazed chicken nuggets. I noticed the girl at the window didn't give me my change after I drove off. It was only 70 cents so no big deal, I continued eating my fries while driving down the road. A few bites in I notice a quarter in my fries. I pull the container out of the bag, and she put all my change into my food bag and the change ended up in my fries. I called to complain and they gave me fresh fries, however the workers laughed about it and acted like it was no big deal. Never in my life have I seen someone put money into someone's food bag. Very unsanitary, and unprofessional workers read more

Was in the mood to try the Jack Harlow Meal . Spicy chicken sandwich with fries, Mac and cheese and a lemonade it's was pretty good I liked it definitely get it again read more

KFC - Jack Harlow Meal - Fast Food Near Me - Bear, Delaware

Stay Away While trying to order, they did not know how to take my order. Constantly asking the same question, no patience, nd dod not care. read more

Went to this kfc a couple weeks ago and ordered a 16 piece meal and they didn't give me any drumsticks. I was annoyed but looked past that. Went through the drive through today and was told that our Mac & cheese would take a few minutes. We sat outside the restaurant for 20 minutes waiting on Mac and cheese . A gentle man came out and told me there was 2 more minutes on the Mac and cheese but we still didn't get our food until 15 minutes after that conversation. Only to get home with our food and THERE WAS NO MAC & CHEESE in the bag I'm only giving this 2 stars because the gentleman that came out to our car was very nice . I won't be returning here ! read more

The employees working at the KFC located at 8716 Veterans Memorial Parkway in O'Fallon Missouri are closing the restaurant early. One full hour before the posted closing time. read more

I cannot count how many times I've encountered an issue with this specific location. So my last visit was 8-23-23 I did an mobile app order for a 8 piece bucket extra crispy $10 is what I paid and my pick up time was 8:25pm. Got to the location...notice right off there was a few ppl sitting inside come to find out these ppl were upset and waiting on orders...one lady before me had issue with not getting g all her food so it took 2 young men to help...one of the 2 ended up giving this lady a FREE bucket of chicken and his exact words were..."he's trying to do what he can do to make it right" and then proceeded to help this lady and her young daughter to their car (flirting basically) so they guy at the register whom is now helping me told the other young guy the chicken he have was not her she didn't order that...come to find out that was my bucket he gave away for FREE...so now the guy tells me they're out of crispy chicken and they not cooking no more...fi asked for a refund...I was told to cancel order in app...when that didn't work because there was no option to do so I had to come back into the store asked one of the females on how to cancel...without moving her ass from the back she tells me she doesn't know what I need to do to cancel in the app of there's not option and continued doing what she was doing unbothered that I didn't get my food..my food was given out and now I can't get my money back. These ppl up here are so unprofessional it's f***g ridiculous First off KFC needs to fix the app if certain things are not available in store then don't make available on the app 2ND retrain these young kids..manners comes from home so that should be a given and none of them have any working here. Train these ppl representing this corporate to do better because the shit I've experienced and seen here will get this place shut down read more

Awesome best fried chicken EVER. You should totally get I recommend the chicken sandwich it's SOOOOOO good

Terrible I ordered for delivery I can't remember if it was from Uber eats or GrubHub but it was disgusting I got three orders of popcorn chicken and french fries and two medium drinks they were shoved in a little brown lunch bag then a plastic bag was over it And tied up it was cold hard and I got two biscuits they were very very dry they weren't even done and they tasted like medication or something they had a funny taste I asked for honey mustard and barbecue sauce never got either one. read more

This is an average KFC as far as KFC restaurants go. It is located within the Fox Run strip mall but it has a parking area by itself. Interior cleanliness seems okay. Service was pleasant. I brought in a coupon from the KFC mailing list; although they didn't have the fiery grilled wings, they were more than happy to substitute hot wings and give me the same discount on that. read more

KFC - hot wings and fiery grilled wings - Fast Food Near Me - Bear, Delaware

I will never go here again , placed an order on the app for quick pick up, got there and the doors are locked. I called and asked how do I get my order and they said you have to go thru the drive thru as the lobby is closed. I said can someone just hand it to me thru the door, no she said. I asked well how do I cancel it if I don;t want to wait and was told you can only do that thru the app. You log on to app and it says, your order is already processed and cannot be canceled. I suck it up and get behind the 4-5 cars waiting but when I get to the window she says, oh we thought you canceled it so we never made it, Can you drive around and we will bring it out to you. ARE YOU KIDDING ME?? that is excatly what I asked you to do 25 minutes ago. I drove away, not sure if I will ever see a refund, but as a warning to others, DO NOT GO TO THIS LOCATION !!!! read more

i ordered an online order which wasn't ready when they said it was so my son changed his mind and we went somewhere else. Called the restaurant to get my refund which they said they couldn't do in their store and there is no option on the App and when i called the 1-800 number nobody picked up the phone after waiting close to a half hr. The people at the bear De location are rude and dont know how to speak to customers. I WANT MY MONEY BACK!!!!!!! Should be a zero star read more

I Would never buy food from this place again. I have not ordered KFC for years buthis year's but I was in shopping center and I said to myself wow it's right here how long has it been. When I got home and opened up that big Box that with these little tiny pieces of chicken I mean little I mean lukewarm. Then the mashed potatoes were totally from a mix I have never seen this before in any kind of restaurant I've been in. The biscuit wasn't even 2" in diameter crazy. This is not the KFCI remember. The chicken was lukewarm and the biscuit wasn't even warm. So far different from what I remember. read more

It was your average KFC but much cleaner. The staff was friendly and the meals were up pretty fast. read more

KFC - The new cups they sell. I picked a chicken little with mine. - Fast Food Near Me - Bear, Delaware

Watch out and check your order if going thru the drive through! I love eating the food here. Original recipe for me. The staff is great ! read more

I went to order an 8 piece original at 730 at night.... the close the lobby at 10 and drive thru at 11. He said that they dont have any more and it would take a lot of work to make more. Strike 1. This also led to not being the fastest crew on earth. And I had to wait on my wedges, so by the time we were done figuring out how to accommodate my order, I'm pretty sure some chicken could have been made. I would have waited for that... strike 2. I get home and my mac and cheese which I was charged for was not in the bag. (Which was supposed to be the deciding factor over royal farms) Strike 3. I dont typically leave these reviews. If this was at 945 at night I understand, but this is still in rush shift.. it's a shame there isnt a closer KFC. read more

Not the first time they have not given me my complete order going through drive through but actually lied and claimed I wasn't charged for the missing items. Found out later (when I checked receipt) that I was charged for them. Calling was pointless, person I spoke with asked me to repeat myself. Apparently, it wasn't important enough to listen to what I was saying. read more

Average KFC, very clean, polite staff no real competition around for fried chicken so this is your only option. Can't really complain, but I'm not really impressed either. read more

Just got a 10 piece. This was the worst chicken I ever received from there. I took it back, seems it was over cooked. It was every greasy and fell apart to touch. Bright note the lady who served me was very friendly and apologetic. Not her fault. The cook? read more

I've come to this KFC for years never really had a problem. They forgot some stuff you asked for but that's okay, doesn't happen all the time, but just yesterday I went with a friend, got two, five dollar fill ups and asked to pay half in cash and half on card. they gave us our card back and our food. never gave us a receipt for it so we asked for one. they kid at the drive-thru window told us the printer was not working. So not even an hour later my friend checked her bank account to make sure they didn't charge the whole meal on her card and keep the cash. Well they did. We went back up to get the 5 back that they had. We went up and asked to speak to a manager and the kid that was working the drive-thru saw us and went over to listen to our conversation with the manager. He knew exactly what he did. He did not deny it and acted like it was no big deal went to open the register and noticed he didn't take the 5 out of the register. He took it out his pocket. The manager didn't noticed it but when my friend and I first walked into the fast food place he looked like he was high on something. I'm not saying the whole place is bad just be careful with your money when ordering in there especially at the drive-thru. I was not about to let a guy take advantage of me and my friend. The manager was nice and handled the situation it was just the kid handling our money that was the problem. read more