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    KeyTree Management

    5.0 (1 review)
    Closed Closed
    Updated over 3 months ago

    Services - KeyTree Management

    Property management

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    5 years ago

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    The Cassandra Lance Group - Love our new place!

    The Cassandra Lance Group

    (5 reviews)

    I have had a terrible time working with Rheannon Hansen and The Cassandra Lance Group…read more They have lied to me multiple times and even when caught lying, they ignore it like they never did lie. I own The Little Handyman. We were contracted to perform repairs at 3 different units at Rheannon's property. These works were performed on August 11th. 2 of the 3 units paid 10 days later. 1 unit was not. Our system sends an automated payment reminder weekly. These were sent on 8/18, 8/25, 9/1, 9/8, 9/15, 9/22, 9/29, 10/6, 10/13, 10/20 and 10/27 An individual email was sent on both 9/10 and 9/26 inquiring about the payment. It wasn't until 10/28- 78 days later, that I was responded to. The email stated "The tenant states no one from your company ever went". Lower in the body of that email, Rheannon stated "They never went according to the tenant." Please see the attached emails here (all personal information of tenant is retracted) Knowing this was not true (and this is where the story gets really good)- I replied with screenshots of the GPS and a text message with the tenant showing we were, in fact there. Screenshots also attached in link above. And here is the best part- Once I confronted her with the GPS and Text message to the tenant, Rheannon didn't apologize for lying. In fact, she didn't even acknowledge it. Instead, she tried to say our work wasn't good. But hilariously, she attached a screenshot (see attached) of the tenant stating we did the work and were there. The date of that response? August 14th. Thereby self-confirming the lie of us "They never went according to the tenant" and "no one from your company ever went" from the first coorespondence on 10/28 I won't bore you with the details of the threats to leave my company a bad review if we didn't drop it (which she did, then deleted, then redid under an alias as not to have a rebuttal with her name attached since she's clearly in the wrong). Or the threat to countersue in the event we put a lien on the property for unpaid service (our only recourse). Bottom line- if you want a dishonest realtor who will never accept responsibility and who stiffs local businesses. This is your team to use. There are thousands of amazing realtors in DFW. Don't support one like this.

    The hard work and perseverance in finding us a home; has been amazing! I really loved working with…read moreWayne because he negotiated for us in such a fast paced market. I highly recommend Wayne and Gia if you're trying to buy in this market.

    Westrom Group Property Management

    Westrom Group Property Management

    (30 reviews)

    Far Northwest

    I cannot say enough amazing things about Westrom Group Property Management. My property had been…read moresitting vacant with very little activity, and after switching to Westrom, they secured a qualified 2-year tenant in about ONE WEEK, at a HIGHER rent than I previously had. I would never have thought I could get that number. I was absolutely blown away. Jon Westrom, the owner, even met me on a Sunday to walk through the property and talk strategy. That level of dedication is rare. His entire team works with real fire, fast, motivated, and incredibly effective. They communicate clearly, take action immediately, and truly go above and beyond. I'm beyond impressed and extremely grateful. If you're looking for the best property management company in DFW, Westrom Group is it. Highly, highly recommend.

    I am done with renting from a company that tells you that the privacy fence is a privilege and they…read morerefuse to fix it. The back spicket is broken and you can't connect a hose to it plus it's coming out of the siding. My fence is rotting to death. We don't use the pool anymore because adults aren't allowed to have fun. Ridiculous. I'm not talking be inappropriate. We should be able to bring a noodle? As a renter I pay for all of this. We pay over $2200 a month for 1600 square feet and that includes the garage. They care more about the land lord than the tenants. When the lease is up we are out. I recommend everyone do research before you rent. Rent is always negotiatable if you're dealing with honest people! I will not attack anyone 1 person. I feel that both renter and landlord should be happy not just 1 sided. Jon I have discussed these problems with you months ago and I texted you today around 11:50am and it's 5:00pm. You are the one who made the rules and said that the privacy fence is a privilege and your office says it too. In fact you have it in your hand book. You haven't solved any problems for me to write a good review. I told you I would not put a good review in until I see changes. No changes on your end at all. Don't come on here and lie. I respect honest people. You aren't being honest. This relationship will end on the last date of the lease and I will take care of everything you need from me to get out of here. I will end with that. Anything you say after this I will come back with facts. Let's leave it alone and just make it to next August. We are not breaking rules and taking care of the property with love and care. So I should have no problem getting my deposit back when we move! I already handed over my documents to a professional. I am just covering myself. God bless

    KeyTree Management - propertymgmt - Updated May 2026

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