I rarely leave negative reviews, but after my experience with Keystone Custom Homes, I feel obligated to share it so prospective buyers can make an informed decision. My primary issue involved a drainage problem on my property that I believed created a significant safety concern. Rather than working collaboratively to address it, I spent what felt like an endless amount of time trying to get someone to take the issue seriously. Over the course of the process, I sent nearly 100 emails before meaningful action was finally taken. In my experience, it often seemed that the only time progress occurred was after I escalated the matter or discussed pursuing legal remedies. Another concern was communication. On multiple occasions, contractors entered my property to perform work without notifying me beforehand or obtaining my permission. Regardless of the reason for the visit, I believe homeowners deserve advance notice before anyone enters their property. Perhaps the most disappointing issue extends beyond my individual home. Before our community was turned over to the homeowners association, Keystone remained responsible for maintaining the common areas, including mowing. Despite that responsibility, the maintenance was not performed consistently, leaving the neighborhood looking neglected. When the HOA raised the issue, we were effectively told that if we wanted the grass cut, we could arrange and pay for it ourselves--even though, from our understanding, maintenance remained Keystone's responsibility until turnover. As volunteer homeowners, we should never have been placed in that position. I've included photographs showing the condition of the common areas as well as the drainage concerns so others can evaluate the situation for themselves. Every homebuilder encounters warranty issues. What separates a great builder from a poor one is how they respond when problems arise. Unfortunately, my experience was one of repeated delays, poor communication, and the feeling that I had to fight for every step toward resolution. Based on my experience, I cannot recommend Keystone Custom Homes. read more

My wife & I Had a home built by Keystone Custom Homes that we moved into in July 2015. This home we had build for our retirement. My wife and I both feel that Our expereince from start to finish was outstanding!!! From Hope who helped us with picking our home and all the details on purchasing our home. She was a Blessing, honest, and straightforward. & we felt she had "our best interest at heart. Marion at the design center did a great job helping us pick all the design facets to our home. She too was a Blessing!!!! Chad who was the building supervisor for the construction of our home kept us informed every step of the way and we actually were able to move into our home a day ahead of schedule. Thanks Chad to your and your team. It one thing for a builder to build a home but for me where the difference is what happens after the home is build how does the builder respond to issues that come up after you move In. Again I must say Keystone did an outstanding job taking care of any & all issues that came Up. Aaron Rissinger and our home care specialists Craig & Dwayne did an exceptional job taking care of anything that came up and took care of everything in a timely, professional manner &made sure we were 100% satisfied. The subcontractors that took care of any issues were also outstanding. In closing we have and will continue to recommend Keystone to our freinds or anyone interested in Having a New Home Build Rich & Patti L. Logans Reserve... read more

I had keystone build a my dream house for me. I have been more than pleased with the entire process as well as attention to detail. Every month the same person from Keystone contacts me to see if there are any concerns or anything that needs to be fixed no matter how big or small and every time I bring something up they are there to fix it in a very timely manner. I have to admit I have read some stories online prior to building about people unhappy with Keystone and I believe if everyone had the same experience as me there is no way they could be unhappy. The only con I can bring up regarding the entire process is the fact that every little thing you add brings the price up fast. I think there should be more packages available regarding upgrades for the home but again you get what you pay for. Everybody that drives by my home says they love it and it is the best looking home on the street. A big thanks goes to Tuan Pham (my keystone consultant), Brad Myers (my builder), and Keith Fischer (my warranty/follow up guy). Buy a home with Keystone you won't regret it. read more

My experience with Keystone Custom Homes is absolutely remarkable. My home will commence to be built next month and I look forward to its completion. My Agent Mr. David Wong has been so helpful in many contributing aspects and honestly speaking, decision making with favorable results. David certainly goes beyond his duty just to make sure the customer is satisfied with the new home. I have visited David numerous times and found David making his rounds checking on the new constructions as the process is under way. Just to assure customer satisfaction. I do not have any whatsoever negative feedback towards Keystone Custom Homes or its representatives. Virginia has also been so helpful in organizing the additions to make my home much more comfortable. Thank You so much to the folks at Keystone Custom Homes and it's representatives with High regards to David and Virginia. These two employees are a blessing to work with and a blessing in helping me. Two gems at Keystone Custom Homes... Bob D. read more

My wife and I just moved into our new home built by Keystone Custom Homes and couldn't be much happier. The entire process from sales to settlement was quite painless. All of the people involved were professional, helpful and competent. The finished product turned out very well with only a couple of small repairs necessary after completion. The company appears to have great integrity. They stick to their promises and more than meet their commitments. We are very pleased and look forward to enjoying our new home for many years ahead. The only criticism I have is the lawn. It seems that they concentrate chiefly on the house itself, and the lawn is a secondary priority. This could be improved quote a bit, but the house itself is gorgeous! read more

I recently inquired about a new community being developed by Key Stone Homes called Eva Mar farms. During my information session I was told the community would have a very strict resident approval process to ensure the lack of culture diversity to keep the crime levels low. The sales representative was very persistent about this. I believe this was to stear me away from the community since I would have introduced culture diversity into the commmunity I have never experienced direct racism from a business like this before. The pricing sheets I was given were different the other handed out to the customers. The pricing sheets I was given were 40% higher in cost Please stear away from this racist driven business read more

We had a great experience working with Keystone. Not only were we first time home buyers but we were first time new construction home buyers. We knew after the birth of our daughter we wanted a brand new home that she could grow up in and make our own. From the moment we walked through the model home, picking our property, watching the house go up in a matter of 2 months and settlement yesterday - it has been a phenomenal experience. The contractors, mortgage lenders, etc were very professional and friendly and answered every questions or concern we had in a timely fashion. Thank you so much Keystone! We cant wait to move in this weekend! Emily and Raul Bethel Springs, NE MD read more

My wife and I love our home - the layout, the options, the location, and the price. Keystone does something differently than all the other builders out there - they allow the buyer to decide where to spend the money. Many builders try to either include costly upgrades in the base house or only offer large/expensive packages, Keystone has a website that lists all their options (100's) and each is individually priced so you can only pick what is important. We liked that a lot - we were in control. House quality is great and the employees that we interacted with were all fantastic. Great job Keystone and thanks for our amazing home! read more

We chose Keystone's Worthington Community after looking around a lot of places in Lancaster PA. This is a fabulous location in a great school district and got to choose from a variety of home models. It was great working with their personnel (& online portal too!) at every single stage of home building. Once we outlined our needs and budget, we were guided through our choices without any pressure to "sell". Overall, great experience working with KCH. I think they provide best service and best value for our money. We would highly recommend them! read more

The entire experience with Keystone was fantastic. From the foundation to the closing, Keystone delivered. The builder, Scott was great with answering all questions including the final walk through. Kathy in sales was very friendly and helped us get the best deals. The management and office staff were also a pleasure to work with. The quality is superior! We are so happy with our new home. We just moved in today and would gladly recommend Keystone to everyone buying or building their dream home. read more

We recently worked with Keystone to build our home, and overall, we're happy with the result. The team was professional, knowledgeable, and committed to delivering a solid house. The craftsmanship is good, and they used quality materials that met our expectations. If you're looking for a reliable builder with a good balance of quality and affordability, Keystone is a solid choice. We appreciate their hard work and would consider them again for future projects. read more

Our experience with Keystone was as good as we could have expected. Of course, building a home is stressful, but we feel this process was as smooth as it could have gone. Our concerns were dealt with quickly and a few times, repairs were made before we had a chance to mention them. Our neighbors who have homes by other builders have said they wish they had held out until Keystone began to build in the development. Would certainly use them again!!! read more

The construction process and the construction team was EXCELLENT! The 2 New home advisors we had tell you that items are included in your design and when you get to construction you find out that this is not the case! They tell you things just to get you hooked! Which is VERY disappointing, and is left for the construction manager to resolve.. Kudos to great customer service Construction Team! These stars are for the construction team! read more

We love our home! We ended up buying a home that was built for someone else, and they never moved in, so we didn't go through the process of choosing all our options. However, we only had minor problems with our place and someone was out immediately to fix the problems. I love the layout, the quality, the neighborhood - I couldn't be happier. We are hoping to retire in 4-5 years and hope there's a development where we plan to move! read more

We have a WONDERFUL experience buying our house with Keystone Custom Homes. This people exceeded our expectations. We are living now in a brand new house thanks to the Keystone family. My house is beatuful, comfortable, luxurious and practical. The staff is very knowledgeable and professional and work hard with the highest standards possible. We cannot be more happy. I recommend Keystone Custom Home 1000%. read more

We love our Keystone home! Everyone was very helpful! The process was organized and and easy to follow. The Design Gallery was beautiful and Gave us a chance to piece together our home easily. Our construction manager was on top of things and continuously kept us in the loop with the progress of our home. I would definitely suggest getting the Venetian bath and the gourmet kitchen!! I love them!! read more

Outstanding quality homes and a professional company. Building a hand crafted product (home building being one of the last remaining)takes great skill and patience especially dealing with the customers. No company or individual is perfect but even when we had mistakes they were always explained or addressed with urgency. Great work Keystone! !!!!! read more

We had our home built by Keystone Custom Homes, and have to say it was the best experience we could have imagined. The construction manager was fantastic and his contact with us was phenomenal and timely. We are beyond happy with their service and professionalism. The house looks amazing, and we have absolutely no negative words to use with them. read more

I love my new Keystone Custom Home. The construction team was professional and answered all questions in a timely manner. The post move in checklist was short and any issues were addressed promptly. The follow up from the Home Care Specialist was excellent. All these things created a wonderful experience. Excellent Home Great value. read more