Speaking with the lady in charge of setting up a ride was not very friendly and seemed more annoyed than wanting to do her job.

The cab arrived in 5 minutes; therefore I was able to be driven to the location I needed to be at too, which allowed me to quickly handle my business and to be driven back to where the cab originally drove me from. read more

I want to share a situation. I was with my family in the drive tru at kfc in 3819 walnut street! Suddenly this taxi driver went all crazy and said "whats was my problem" without doing anything to him! We were behind him about 6 ft apart and that was all. He went to point to be right next to my window and start yelling at us for no reason (clearly had mental issues). Tried to report this to the office and they said the only way to address this situation is if we or my car were hurted. I mean do we need to get killed so they can address a situation like this!!! It's evident that the people who work in this company are the worst! Here is his plate number so all of tou can be aware (PA-TX50305) unit 52. Be careful out there! read more

Keystone Cab - Taxis Near Me - Harrisburg, Pennsylvania

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After making two phone calls to competitors in the area, neither answered their phones- I called Keystone Cab. I live in Mechanicsburg and needed transportation to Harrisburg for a few days. I was recovering from surgery and was unable to drive. The dispatcher was assuring and kind to my specific needs. I made four trips over a few days and they prompt (actually a little early) kind and professional. Jose was one of my drivers and I would call him again. They truly went out of their way to help me, I was impressed with this specific company. Call them first! read more

I have been a cab driver for OVER 30+ years now. I am currently semi-retired (awaiting my Covid-19 Vaccine before returning to work). I have a few hints to ALL RIDERS. 1. Passengers should NEVER ride in a cab WITHOUT the METER being turned on. That is not only illegal, but this is a good indication that you are going to be screwed. The only time the meter should not be turned on, is IF you have BOTH AGREED to a set price before you start your trip (AND HAVE PAID IN ADVANCE). 2. If you have a SET WAY that you want the driver to drive, make sure to inform the driver as soon as you get in the cab. He might argue OR suggest a better route (because of delays for accidents or whatever) but he should AT LEAST inform you of them - just to give you a choice or at least another option). 3. I do not like to kick people out of my cab, but I have done it on numerous occasions. I especially do not like to do it, during inclement weather conditions or especially when there are kids involved. But if it comes down to my dealing with an unruly and/or disrespectful passenger, I will not deal with these (so-called) idiots no matter the circumstances. I have kicked out about 10-15 passengers over the years (for various reasons - mainly lack of funds ). If (FOR ANY REASON) a driver tells you to "GET OUT", don't argue with him/her. The driver is in his/her rights to call the cops on you. The best advice I can give, is to get out then call the dispatcher and file your complaints and politely ask him/her for another cab. If you were kicked out of a cab but were NOT ASKED to pay ANY FARE, count your blessings. By LAW the driver could have REQUIRED you to pay for ANY FARE on the meter. I have only required this (requiring to be paid - that is) only once or twice in the years I have been driving. This is all the advice I can give at the moment... Be safe and be careful out here... Joe (Driver #192)... read more

They saved my life after a well known car service I booked never showed up. Dependable and waited on me as I was in an unfamiliar city.

Joe was awesome!! I handle travel for a large scale touring act. I had 10 guys staying at 2 hotels with 4 different pick up times heading to the airport. The first pick up starting at 3:45 AM! Then a 4:30 AM, 6 AM and a 8:45 AM. Flawless. It was so great not to get a phone call (I was on one of the buses headed home) at that hour. Checked in with all the guys and they said Joe was great. So, Joe is great! Thanks for making my job easy Joe! We'll see ya next time around. read more

They get you from point A to point B when you're drunk - what else can you really ask from a cab? When you call for a cab they're usually there in less time than quoted so that's good, and they're more than happy to listen to your suggestions on the route. Don't drink and drive when cabs in this city are so damn cheap! read more

4 stars only because of the cleanliness of the cab. Outside of that Great experience. Called for a pickup and within 5 minutes they were outside and ready to go! read more

I have used this company twice this week in last minute get-to-work emergencies and they were able to arrive to pick me up right away after I hung up! I only had to wait literally 5 minutes for a car both times. This was in the morning around 8:30 am, so there may be a longer wait other times. I liked that they asked me what route I would like them to drive to my destination. That was pretty cool, and I got friendly drivers both times read more

Joe was my driver (keystonecabjoe.com). I had to make a train at 5am. We left at the agreed upon time (4am) and he got me where I had to go. The car was clean and the conversation was interesting, too. I'm glad I was able to get to my train without any issues at such an odd hour in the morning. I highly recommend this service! read more

Don't know about the individual drivers (I'm sure they are just trying to make a buck), but the dispatcher was very rude. I called for a cab then cancelled 15 minutes later because I thought I had a ride and when I called back when my ride fell through the dispatcher was like "oh yeah, now you need a ride, give me a break!" Perhaps its just me, but I deal with clients who change their minds on a whim, but at the end of the day I deliver service with a smile because they generate revenue for my business... Demand better service people! read more

On 1/8/2020, I had to call an ambulance to take me to the emergency room--food poisoning. I was released around midnight and needed a way to get home. I called Keystone Cab; I needed a rough estimate of the cost to get me from the hospital to my home and the man who answered didn't really want to give an estimate, but I was happy he did; he estimated $20 and it came to $16.10, so it was a pretty good guesstimate. However, I was very unhappy with the driver. I was weak and dehydrated, and the driver knew he was picking me up from a hospital, so where did he get off with his attitude towards me??? He complained about my lack of strength in closing the van's door; asked me if I had had an "episode" (?); blared music from his rear speakers; asked me for my opinions on road construction/development and then wanted to argue with me about how wrong my opinions were! He even had the nerve to tell me I shouldn't be living in Pennsylvania!!! I WAS BORN IN THIS STATE! I was way too tired and weak to say what I wish I had: YOU DON'T GET TO TELL ME WHERE I SHOULDN'T BE LIVING! And I could kick myself for giving him a really good tip! Well, this is my small way of taking the tip back. read more

Caution!!!! I was traveling back from airport and noticed our taxi driver was not using a meter. He said he was using a special "new" app. The ride which typically costs $25 cost us $68. Beware of the rip off. read more

Needed picked up from 7th and Maclay at 4am and needed to go to Camp Hill. I tried a few other services and all i got was the run around. Driver was there in 5 minutes. Car was clean and she was very polite. I will definitely use them again. read more

Much much more dependable than Capital City. Faster to pick up and faster to get to where I need to go. Calling in your cab is not very pleasing, but they get the job done. They came on time and got me there on time and that's all I ask. Seem much more reliable and the cars are actual marked cabs not hit or miss like Capital City. Prices are cheap. Choose this service if you need to get somewhere. read more

Called for a ride when I was going to have to wait for a car repair longer than expected. The driver arrived quickly, and I was to work without much time lost. I don't often use taxi service, but I'd call them again the next time I do. Bonus: the taxi I was in accepted Visa. Maybe that's standard now, but it saved me from having to ask for him to stop at an ATM. read more

They have a driver named Randy who needs his cab taken away. He doesn't show up, he gets the times screwed up and he doesn't answer his calls. read more

The only reason I'm giving these people a 3 star rating is because the cab driver I had was super hot, nice and a good driver. We talked for the entire length of my trip. However, the person I talked to on the phone to request a cab was a complete and utter a hole. I hope they treat this girl well. read more

Needed a ride to work while my car was in the shop and I'm glad I called these guys! The cab was there in less that 15 minutes and the dispatcher called me back to let me know that the driver was there so I didn't have to look for him. Clean cab & friendly driver also. I highly recommend Keystone! read more

I will never ever use this cab company even if my life depended on it!!!! I am new to the area and visiting when I needed a taxi from the mall back to my hotel! My fair was just $9 the driver go add a up charge because he said he had to bring me to my hotel location! This is illegal!!!!!! When I called to speak to a supervisor the man got a attitude with me!!!! He called the driver and the driver told him he would call me back! I want my money!!! I might call the police because that's theft!!! How you go and to what the meter says? Passengers beware of this company! I will be contacting the governor's office of consumer affairs office and file a complaint with the Better Business Bureau!!!!! I am too upset!!!! What a way to welcome a visitor to your city by ripping them off!!!! read more

My friends and I got in a cab on New Year's Eve and the driver told us that there was a $5 per person surcharge just because. He reasoned that it was "posted" (on a sheet of loose leaf notebook paper written in highlighter! A cab ride that should have cost $10 ended up costing $30!! Rip off!! read more

Great service, good communication. Needed cab on time and they arrived. Joe was on the phone with me and I told him I had a connecting bus to take and he had no problem understand my situation and picking me up. Thanks a lot read more

I called ahead and reserved a cab: the driver showed up on time, knew how to get where I wanted to go, he was courteous, cab was clean. I don't take cabs very often but I am very satisfied. read more

I needed a cab to pick up my car from the repair shop two miles away. It was a rainy and cold Saturday morning. I called ahead, the dispatcher answered quickly, he said they were sending it right away. The cab arrived in five minutes. The taxi driver new exactly the fastest route to the repair shop. He was listening to soft classical music. He was quite and polite. The price was fair. read more

I have never used this company...and never would. I followed one of their drivers today on my way home from a doctor's appointment. They ran through 3...count them... 3 stop signs, never even slowing down!! They finally stopped in front of a rehabilitation office (directly across from an elementary school with very clearly marked crosswalks, glad there were no children crossing the street at the time this driver ran the stop sign), parked on the wrong side of the road facing the wrong direction, no flashers to drop their passenger. The cab number was #37. I only wish the police were around, there would have been a HUGE fine for running 3 stop signs. read more

I needed to use this company several times during the span of a week. Each call (early a.m. to catch a train) the drivers arrived within a few minutes (about 5-10 minute wait) and were very courteous. Very reliable, which is really important if you need to get somewhere by a certain time. read more

Honestly i have been using this cab company for at least once a week for the last 2 years. I always tip my drivers and I'm nothing but polite and respectful. But the dispatcher there has all of a sudden such a HUGE problem with me. He always has an attitude when he hears my voice, he has flat out not sent anybody to come here before. And today he put my job in jeopardy because he refused to take my number so I knew if the cab would be able to get me to work on time. I will NEVER call this company again, Harrisburg can might take a little longer or be a little rude to me but at least they never put my job AKA my ENTIRE future in jeopardy because they have a bug up thier ass all of a sudden. read more

The driver was on time but he really ran too fast without having any reason to do so. He even crossed the line of the opposite road while he was in the turn. Moreover we told me that it would cost me 40$ to go to the airport but he asked for 50$ when we arrived. read more

The worst cab service EVER I advise you guys to download Lyft or Uber, had an altercation with this lady driver I think her cab number was 2.9 this lady was talking on her phone while driving swerving in the road not listening to my directions talking about she can read and still ended up not taking us to the right place. This company is rude even the dispatcher is rude when you call they hung before you even finish talking, so not professional at all, I never had any problems with no other cab service before, this was my worst nightmare. read more

use these guys once a week for the past several months. they'll never rip you off and maintain high standards in their hiring practices--I always enjoy shooting the breeze with any one of them (I've had several drivers, but usually just request tom)...excellent service, dependable company, friendly guys. read more

I booked with this cab company a few hours ahead of time when I needed a ride from downtown out to a destination on Jonestown Road. Whoever said the dispatch call wasn't pleasant was right. Very gruff and short. The cab arrived on time. The driver didn't get out in time to be helpful with my luggage and the trunk was dirty so my hands were dirty after I closed the trunk. When we arrived at my destination I handed the driver my credit card, which he said he could not accept. I asked if he could call it into his dispatch and ask them to run it. He said they didn't have a card machine. He had to drive me to an ATM so I could pay him and kept the meter on while doing so. There really isn't any excuse not to accept credit cards these days. Get a Square account! This trip to the ATM cost me 15-20 minutes on my journey and could have easily been avoided if either the dispatch had asked if I was using cash or credit or sent a taxi that could take a card! read more

I called for a cab and the dispatcher was very rude, after 20min I called back and told me it will be there in a couple of minutes. After waiting another 20min i was told to go F... myself. I will never call Keystone Cab ever again. read more

Called to get a cab from the West Shore to the East Shore. Dispatcher was friendly and dispatched a cab immediately. Can driver called to confirm address and was there to pick us up in no time! He was very courteous. I'd definitely call them again! read more

This is the worst damn cab company in existence. The dispatcher, jimmy, was rude and crass. I called once and he never even sent out the call till 45 minutes later. I asked the drive when he received the call and he said 15 minutes before he picked me up. It was already an hour later. Cabs smell like urin sometimes and I've smelled alcohol on the drivers. Many of the cabs smell like body odor. Some don't know english. There is nothing good to say about this company. Call someone else if you want to get to where you're going on time and you want to be treated like a human being. read more

Customer service is obviously not a priority, and resulted in me hanging up. I called to request a cab and the man on the other end of the line continued to have a conversation with someone before acknowledging the fact that I was there. Then when I requested a pick-up, politely saying "When would one be available?" he responded "C'mon man, it's going on 5 o'clock". I wasn't sure what that meant, but when he quite aggressively asked for my phone number, I just had to hang up. I was quite polite and pleasant and he acted like I was bothering him. read more

Dispatcher was rude and seemed rushed. Driver was friendly & arrived quickly. No capability to pay with a card or give me a receipt when I did pay in cash (after using an ATM). I'm in the area often for work, but won't use this company again. read more

Called them, they were somewhat rude but I didnt think much of it. They said to be on the lookout for the cab. Called them again 20 minutes later. They said there would be there in a couple of minutes. Called them again 20 minutes later and cancelled. read more

While parked at the end of a line outside of a hospital, the driver of a keystone cab, who was able to drive around me, pulled alongside me and screamed that I was in the way. When driving away he screamed "asshole" and "fuck you" out of his window. All of this while he had multiple patrons in his cab. After dropping them off and while exiting the drop-off area, he screamed "faggot" across the lot. It was around 2:15 on a Saturday afternoon, and it was an extremely crowded area. read more

this is by far the worst experience i have ever had. the dispatcher was extremely rude. i waited for over two hours and missed all of my appointments. they kept saying 15 minutes... two hours later, they still never showed up. this cab company is a joke. i would rather walk than call them again. read more