Such a huge help and relief!! The owner, Nancy, was a pleasure to deal with. I contacted her via…read moreemail and she responded right away. She sent an invoice via PayPal which is my favorite! She personally dropped off the pack-n-play and carseat we rented, to our condo. When it was time to leave she met us at the airport departures for pick-up. You can tell she has taken care of her equipment because everything was in great shape. Her prices are very reasonable I believe...paid $10 per day for each item. I believe a carseat is the about that same cost through a rental car company. It was nice to use a local company and we would definitely use her on our next trip to KW!

Such a cute coffee shop & roasters!!! Staff is so sweet & kind. The island special iced coffee was…read moreso yum! Sweet & creamy. Mocha & blueberry muffin was excellent too. Loved how they sell Tony's chocolate too! Definitely a bit pricier for coffee but worth it in my opinion :)! Must try for a keys trip, they're the southernmost coffee roasters in the US!!!

The crib we received was missing a screw and our baby kept slamming the loose crib wall into the…read moreadjacent wall. The owner of the company denied there was any issue and made it very difficult to schedule a replacement. Horrible customer service attitude.

What a great Target!! The store was nicely stocked, clean…read moreand very neat. The staff is very friendly and helpful. This location has a liquor store too

I was psyched for this new Target to open and finally got around to check it out. It's all new and…read morepretty, LOVE that they have a Starbucks (the one close to my home does not), however my husband and I were disappointed with the lack of products. This new location does not have the wide selection of men's products and clothing that our regular Target does. They put the men's section in 2 measly asiles in the very back of the store, with minimal selection and options; my husband's regular beard products were not available. The women's section was lacking as well, we couldn't find matching Xmas PJ's we were looking for (found them at our local Target in Cutler Bay though). Overall I love the location, but I'm not impressed with product availability (or lack thereof).

So.. I order a high chair. And they never shipped it . I cancel the order, because they didn't…read morepick the phone and they didn't answer on a watsapp .

online service is terrible. placed an order and I can't get any information on when I will receive…read morethe order. Tried calling the store. Emailing them texting them and no response on when I will get the order I would strongly recommend not to order online from the store. I would give them zero stars I would give them -0 stars.

Absolutely beautiful designs. The materials are stunning. We bought a traditional coming home…read moreoutfit, towels, mantilla, socks, and little hats. The quality is outstanding and very delicate and lovely. The employees were so patient and showed me multiple versions and colors and options. All at a great price it was truly special to pick items out for my little girl. Will return.

On 05/24/16 my spouse and I visited Baby Elegant in an effort to possibly resolve an issue with a…read morespecial order blanket that we purchased back on 03/14/16 prior to our baby's birth. The issue was noted when we washed one of the (2) blankets and noticed the strings were loosening on one of the blankets. So as stated we visited the location so that we could express our concern. The lady at the counter would not allow my spouse to explain the problem and automatically blamed us for the defective product. The employee would not even examine the blanket for herself. The employee was very argumentative and stated that all items must be hand washed, our blankets did not have any type of instructions on how to care for them neither did the receipt describe otherwise. The blankets in question were not ruined we just wanted to be reassured on how we can have (1) of them possibly rethreaded? Unfortunately the Lady working the counter chose not to listen to the customer but rather argue and blame us. There were "Red Flags" from day one when we placed the order, since that day our blankets were over 10 days late and we never received a call from them, we had to contact the store and they told us their sewing machine was broken and that is why there was a delay?? A phone call would have been nice! More so the older gentleman who placed the order indicated that once the blankets were washed to not be concerned on how wrinkled they get but to make sure to have it ironed. Not once did he state they should be hand washed. On 05/24/16, The older gentleman was also there and admitted to us that he did not indicate specifically on how the blankets should be washed. Both women and older man were extremely disrespectful to my spouse, our new born baby and Myself. I was in total disbelief. I apologize for such a long review but we have never had such unprofessional interaction from a store that should be more mindful of their customers. The store sells what appears to be very nice Spaniard fabric clothing and other apparel and accessories for babies but as for the customer service and overall treatment you might as well go to a store front in the slums of Miami! Horrible experience! Stay away. They will kill you with kindness at first but once you give them your hard earned money don't expect them to help you with any type of exchange or return. We were not looking for a refund or a new blanket all we were looking for was a way to help fix the product and we were not given the opportunity to explain that to the people working there.

I love Itsy Bitsy Palace! I have been buying all my baby needs for both my kids. I have a baby who…read moreis 1.5 and a newborn. The items i purchase : strollers, car seats, and all kind of cool baby gear. I love this store because the owner, Debbie, has been very helpful in educating us on baby products. She truly is amazing. I have gone to her for my first born, and now with my second baby. She's super sweet, patient, helpful and most important is that she listens to our needs. Shes knowledgeable about the baby products and she has top quality products. Baby purchases are important, and she truly makes it enjoyable and easy to choose the best products for our needs. Thank you so much Debbie!

From the owner: Everything you need for baby and mommy. Unique products! More than a Baby Boutique we are here to…read morehelp with all resources you need! Itsy Bitsy the Land Where Tales Comes True!

Love the customer service here. Staff very friendly and always so helpful. Everything is organized…read moreand well stocked, no long wait in lines. Will go again.

Always busy and many times longer lines than I'd like but has most stocked items that I shop for…read moreweekly. Due to its disadvantages of being so busy I usually shop or try other locations.

Very knowledgeable staff and if you look from the outside it looks like a small store but once you…read moreget in there, they've got a lot of items to select from. Very clean well stocked, pet friendly just a nice place to stop if you need something.

Writing a review specifically to counteract the negative reviews which seem to reflect poor…read morecustomers, not poor customer service. I've been in this store about five times for different reasons each time. They have always been helpful and friendly and explained things I wasn't sure about or helped me find things that were very well hidden in their tightly packed--very well stocked for its size--store. Twice I have found things here that the other local stores did not stock. Side note: All three hardware stores on BPK have been nice and helpful.

Do Business With At Your Own Risk: I reserved a car seat and stroller from Baby Chicks for a week…read morelong trip to the Keys in early May. Per our agreement, the car seat would be dropped off at the rental car desk and the stroller would either be there or at our hotel. All upfront communication was smooth. The car seat was not at the airport and it took me an hour to get in touch with the owner. By that time we had rented a car seat from the rental car company. Apparently, an "employee" was supposed to drop everything off and failed to do so. Yvonne offered to refund my charges and still rent us the stroller for the week. I appreciated her offer and agreed to those terms. Fast forward 6 weeks and she still has not refunded my money after asserting she would do so in email. Additionally, she provided documentation to Amex showing that her charge was legitimate (I was forced to dispute) even though she said she would refund the money. At this point, I felt it was necessary to go on record about working with this company.

Five stars -- and then some! I recently rented an e-bike…read morefrom Marathon Bikeworks during my stay in the Marathon Key, in the Florida Keys, and the experience was nothing short of exceptional. What truly set them apart was their hotel delivery service -- they dropped the bike right off at my hotel, making the entire process completely effortless from start to finish. The rental process was smooth, straightforward, and stress-free. Communication was easy, logistics were handled seamlessly, and I didn't have to worry about a thing. It's clear this team genuinely prioritizes customer convenience above all else. If you're visiting the Keys and need a bike rental, look no further. Marathon Bikeworks is the gold standard for this kind of service. I would highly recommend them to anyone looking for a hassle-free, top-notch rental experience. I'll absolutely be back on my next visit!

Love the team here!! I needed a helmet for my son so he could learn to ride his bike and they…read morehooked me up with one for the day. If you're in marathon, go see them!!