I arranged a full move and was assured that the two moving guys would bring everything needed to pack up my apartment and move to another 2 miles away in Key West. Unfortunately, after the first hour and a half I noticed one guy was taking things one-by-one, by hand to the other guy waiting in the truck. As in a handful of towels, a blender, 3 pillows, etc. I looked at the truck and they didn't have any boxes! They didn't speak English, and I tried to ask if they had boxes but they didn't understand. I left a voicemail at that time, but I let them move as much as it made sense to without any boxes since I didn't have any other help and I helped the guy take things up the stairs bit by bit. They only moved my bedroom, and the large items from the living/dining room, but couldn't move anything from the kitchen or closets as those definitely require boxes! The next day I called to follow up. Paula said she had not heard of something like this happening. She kept saying I should have called, but I did! I called the number I had for them for months, and the one my property manager gave me two weeks prior. It was a number with a greeting that said "Thank you for calling Keys Movers..." I was very taken aback when Paula started practically yelling at me for not calling their main number, that the number I called was a cell phone they don't use anymore...She kept asking "WHY didn't you call the number on the truck?? Over and over. I finally said, I paid $700 for 1/3 of a move. Could you at least have someone drop off boxes since it will take me 2 days to move the rest? She told me I could buy boxes at Home Depot like they do, and gave me the prices. Finally, she relented that if they had used boxes she would have someone contact me, and they did. Worst. Move. Ever, even though the two guys were really sweet. They couldn't communicate, and didn't call the office, but they tried their best moving without a box, or moving blankets. Just a few scuffs but nothing to make me EVER contact them again. read more