I cannot begin to say how awful this bank is. I think if all you want to do is put money in and…read moretake it out from an ATM or write checks, it might be fine. However, if you want to transfer money to other banks or brokerages, or doing anything out of the ordinary, it is AWFUL. There website and mobile app constantly says it cannot complete a transaction with no explanation why. Then one calls customer service and no one knows what is wrong. They seem to have ultra sensitive fraud measures that make doing ones banking nearly impossible. Other banks I've been with have had no problems with simple bank to bank transfers. At Fifth Third... forget it. Horrible bank.

I don't normally go to the Ohio State branch of Fifth Third, but I will in the future. Michael…read moreKlenk, a banker at that branch, provided me the best service I have ever had at Fifth Third. I dropped in earlier in the week and explained what I wanted to do (which was going to be somewhat time consuming). It was late in the day and Michael asked if I would be able to call in the morning, as they were short-staffed. I did call and he was able to give me an appointment. Before I got there, he had researched another option. When he presented it to me, he emphasized that there was no pressure for me to choose either one - he thoroughly explained the pros and cons of each and I felt very confident in making my choice. I was so surprised and pleased that he had taken the time to offer me options - that was, for me, far above and beyond, especially given that the branch was short-staffed. Michael was also very personable and made the entire interaction so enjoyable. Michael Klenk is clearly very knowedgeable and dedicated to providing 5/3 customers with the best service and experience possible. Highly recommend!

Walking into a bank and feel as if I am the only customer, answering any and all questions ; This…read moreis banking! I do not want or need all these ads or offers for new accounts. What I need is a bank with decades of financial stabilty built on solid foundation in and around it's community. Built on same principles and ethic it started with. If having a door opened with smiles, hand shake, coffee, and " hey how is your family doing?" yeah, I'll take this any day of week. This kind and heartfelt thoughts are what neighbors do, right. Yep, welcome to my neighborhood Thank you FCBank Worthington

This bank is terrible. The technology is circa 1995 and they charge to replace a card when the…read morestrip wears off from use. Customer service (ha) is non existent. Go to a credit union or to Huntington.

Not helpful at drive-through window. 20 yr customer. No help from them when withdrawing cash from…read morechecking account. Would not share withdrawal slips. Would not fill it out. Just no help

My card was hacked through the PlayStation network First Merchant fixed all my needs promptly and…read moreproperly. I STRONGLY recommend this for all your banking needs. Also, I usually would use the drive thru service but after my situation I needed to go inside and I'm so glad about it every employee that helped me was kind , courteous and truly professional. Love this bank!

It's much smaller than a traditional WPCU building (it used to be a convenience store), but it's…read moregenerally not busy either.

I wish this member center had real tellers, and not just hyped up teller machines. Otherwise, the…read moreperson at the member center was helpful, and members get free coin counting!

US Bank changed the date of one of my Online bill payments costing me $209 in interest that I would…read morenot have had to pay if they had not changed the date. their branch manager area manager several CSR's, and a customer assurance rep have all refused to solve this issue. They cannot be trusted. Please choose another Bank!

While pragmatically speaking a bank is a bank, this location inside of Kroger's was probably the…read moremost convenient and efficient I've ever been to. While bank staff in my experience are usually very friendly, the staff at this location were above and beyond in their hospitality and ensuring a quality experience. There's one gentleman there who was exemplary in his service; both times I've used this location he knew customers by name and story. This location has continued to impress me with how truly easy they make using services, I'm excited to say I will use them as my main location indefinitely.

Easy in and out when I have questions and need help. This location and Marysville are quick and…read morevery responsive to my needs

This Credit union was added to my finances by my wife's work at AEP…read more 20 years later, and much has diminished. There is no benefit to customer longevity. The staff here is super friendly and recognize you by face. Call you by name, and engage is conversation. The property is clean and neat. The ATM is only outside at the drive thru. A couple other drive thru's accommodate the drive up banking customers. This branch opened up around 2012, closing the Morrison Rd location. Traffic flow is now safer. Rates are not so competitive. Any internet search can show that. Powerco has transitioned into Pathways now. Weekend hours are now non-existent, and weekday hours are not open long enough without taking time off work. Paper checks used to be free. They never lost my money, or charged me a non-deserved fee. If you work nights or are retired, and like to chat with friendly, helpful banking personnel, then this is your bank.

Perrysburg location The bank employees went out of their…read moreway to help me. I was in a jam and didn't know what to do. I was traveling out of state at the time. Not only were they patient with me and looked into the matter they took it upon themselves to call me back with answers and reassurance. They helped me through a very stressful situation for me and helped me through so that I wasn't stressed. I cannot speak highly enough of their customer service and relationships. I would have never received this help from a national bank. If your looking for a bank where customer service still matters and your just not another number look no further. I will continue telling everyone I know about how incredible this bank is. Thank you Perrysbu branch for helping me. Thanks for being there!!!

This friendly neighborhood bank offers first class customer service ensuring that your visit is…read moremore than just a regular errand trip to the bank. Staff make you feel like this is home and we all know home is a good place to stash money (cough, cough, underneath mattress). Seriously, you can trust First City with your finances and you can rely on them because they have your interests at heart. This sort of attention and care puts your mind at ease and allows you to focus on living your life. And if you need to come back, they will greet you with smiles and warm conversations.

I only use this bank a few times a quarter when I make a deposit for our American Heritage Girls…read moretroop. Sometimes it's the Hilliard branch, and sometimes Gahanna. Both feel completely friendly and welcoming, like you're a daily visitor they're glad to see, even though we must be one of their smallest accounts. The professional and friendly conduct of the employees makes you feel like they leave their personal lives at home and truly care about making the customer's day better. It makes it easy to want to trust them with your money, because they telegraph that they love their jobs and care about doing them well.

Great Bank, Just know THEY DO NOT make ANY MONEY available when you Deposit a check unlike JP…read moreMorgan, Key, Huntington or virtually anyone else!