I come here at lease once a week. I have tried different times of the day but the lines are always…read morea big inconvenience. So much so I am considering moving my assets.

The worst credit card company ever. They are real scammers. They always look for a reason to push…read moreyou into insurance that you don't need. You send them your insurance, but they say they didn't receive it. I sent my insurance confirmation by fax, by mail and uploaded it to their website, but they still said they didn't receive it. And they kept sending me bills with additional payments for their insurance, which I never bought and never used.

All I can say is this is one of the best banks I've ever worked with. Long story short I was using…read moremy debit card to make a deposit but my card had an error and another CU's ATM ate my money -- Hapo's team worked with me and with in one week got my money back, my card working and now everything is working 100% Very pleased with them so far -- If you want a bank that's good and local to WA state check them out!!! I've worked with a lot of banks and first time they were my advocate with out me having to fight. Thank you HAPO for the GREAT experience.

Just an update that I have received a phone call from chase following up on me and everyone there…read moreis still friendly and helpful:)

Best bank in town! Easy to get to, the staff works hard to keep the line moving, and they always…read moregreet with a smile!

I had to make a payment to a city department, but if I used a credit card I would be charged an…read moreadditional $54. The dept itself told me to go get cash from Keybank. I walk in and wait to have a teller help me. I told him I was not a member of their bank, but need to withdraw $1900 from my Chase acct. The male teller told me " you can't do that, you can get $100. I explained my grandmother just died and I need to pay the cemetery bill and they need $1900. He said in a sarcastic voice, well you aren't a member and you can't have more than $100. I wasn't asking to give me money I didn't have in my acct. He was cold and insensitive... during a difficult time. I will never return to that bank or suggest anyone go their. You are better off driving into Toppenish and going to CENTRAL VALLEY BANK.

Excellent Bank my husband has been here a year although I wish they offered secured credit loans…read morebut they dont in all we have been happy

I needed to pay on an account and tried to use the drive up because my baby and toddler had fallen…read moreasleep. I had cash in hand and my account number and was told that I couldn't pay on an account through the drive up window and would have to come inside to pay over the counter. It was literally the same person at the counter as the window.

We popped in on our way to South Carolina and had hopes of setting up a checking account. Sterling…read moregot it set up quickly and was friendly and fun to work with. I highly recommend Solarity and Sterling in particular.

From the owner: Solarity Credit Union makes extraordinary things happen for our members, employees and community…read more We take the time to understand your financial situation, anticipate your needs and guide you through complex decisions. Membership at Solarity is free and starts when you open a savings account. As a member, you receive all the benefits and resources we have to offer. Solarity is a not-for-profit financial cooperative. We return our earnings to members in the form of better rates and reduced fees.

I have always been Leary of this credit union. Recently, we sold an item and did a wire transfer…read more It took them three days to complete this transaction after my bank told them how to fill out the paperwork. Very unprofessional atmosphere...

I dont have account here but I went with a buddy and damn the ladies that work here are fuckin hot…read more Fuck you feminist who have an issue with this. Keep it up ladies yalls hair lookin nice.

Had the most appalling experience at the Selah Branch today. Since Covid their customer service…read morehas gone down hill, no tellers and not even greeted upon entering the branch. It was the most awkward encounter and to make things worse when o did get service she was rude. Furthering this experience, I made a comment on their facebook to only have it deleted. At the end of the day Solarity lacks genuine customer service, and could care less about complaints since they like to delete them and based on their yelp review I can see I am not the only unhappy customer. Sadly to say I will be closing my 15 plus year relationship with them and taking my business elsewhere.

This was such a wonderful place before the leadership changed. Ever since then, they have tanked…read morecustomer service in every imaginable way, including getting rid of as many direct staff who actually help people as they can. This is all while putting out commercials, billboards, and statements about how they offer wonderful customer service. I saw an appalling transaction in the lobby on Summitview in which an elderly woman who had been a customer for decades (she said so) was begging for help, and they just kept telling her how she was now responsible to do everything herself, through the ATM. At the end, in the face of all of her frustration and fear, they smiled at her and said, "Is there anything else we can do to help you?" I felt like going up to the staff member and saying, "What was the first thing you did to help her? You have to help her first, before there can be something else you can do to help." Maybe I should have. We have slowly moved our accounts out, and know several others who have done the same. The leadership seems bent on making this an internet bank instead of a credit union, which is supposed to be there to help its members and not to function like a big bank. Now Solarity functions worse than a big bank. Big banks, for the most part, still have people in the lobby who will help with deposits and withdrawals, and real drive-throughs that are staffed. Solarity now builds buildings to house ATMs that you must use yourself. Now that's customer service! In my life, I have never seen another go so far downhill as Solarity. The saddest part is that it seems to be, it must be, by design.

Too small. There were 2 people in the place, it was 8 am and there was a line of 8 people. I'm glad…read morethey take the time to help their customers, but they need more employees. Parking isn't very good because it's right next to the CWU campus and one of the Halls. ATM doesn't work at all during weekends and Friday. They dont open on Saturdays. weekdays they are late. Some of the staff dont like new students accounts they will block debit cards and block your account internally and make you drive to Seattle branches which is more big and friendly.

I had a good history with WSECU with loans and products. Always on time never late. I tried…read moreapplying for another personal loan and I did not get approved. I try to stay on top of my bills but seriously having A credit and I still don't get approved? Not only that, I tried to pay off my vehicle and I cant even do that because I get forced insurance on my vehicle. I've had insurance on the vehicle this whole time and now I have to wait even longer to pay it off because they have to look into it when they already have my insurance information? Do they know that interest accrues daily? They must not care. Closing my accounts and never doing business with them again. Anything to try and get the most money they can from you.