Not too long ago I came in to see if I could cash my Aunt's check or get it transferred to a consumer check to take to my bank in order to skip the waiting period. This was suggested to me by my own bank. Heritage is my Aunt's bank, though not this particular one. This is the one I was unfortunate enough to have used.
The first teller was professional, but didn't know what to do, and so the second teller had to step in as well. It was awkward as I was in between the two and there was no one else to handle the other guests. Finally the newer staff made the suggestion that the senior take over so she could handle the other patrons.
This senior staff was not entirely professional. She was calling my Aunt for verification and I told her that she might not answer quickly, as she's sick, and asked if her letter worked/helped at all. She said, "Her handwriting looks good for someone whose sick."
WTF is that supposed to mean?! So sorry my terminally ill Aunt doesn't have the shaky, end of age handy writing you'd expect? She made several other backhanded comments about me and how I was stealing from or taking advantage of my Aunt. Ended up leaving before I bit her head off. When my Aunt was home later that night, I told her what happened and she called the bank directly. Now I'm just making sure everyone knows what happened and how you'll be treated here. Like a damn criminal. read more
