Escrow Pacific seems to cater to the buyer and not give a damn about the seller. Nearly every month the seller makes a payment (on the last possible day) and Escrow Pacific does not show it as paid until at least the next day. But it is always pre-dated as paid on time. Then Escrow Pacific for some reason takes 2-3 business days to electronically transfer the funds (direct deposit) to the sellers account. Payments made on Friday the 10th show up as paid on Monday the 13th. Post dated as paid on the 10th. Then direct deposit to my bank account (via Pony Express?) might show up by the 15th. My pay check is direct deposited and shows up 15-30 minutes before midnight the day before payday! They don't have any method of contact other than a phone call (what is this 1970?). When I call them they treat me like a criminal. Horrible customer service. Not friendly at all. I don't have time to wait on the phone. Payment due the 1st of the month with the 10th being the latest. I should have my payment no later than the 11th! I didn't sell the property so Escrow Pacific could babysit the buyer and treat me like shit! read more

We used Escrow Pacific to handle monthly payments on a note and deed of trust. We were the Sellers. They collected payments and disbursed them, they sent out monthly statements to the Buyer and Seller and did that every month for five years. Then when the balloon payment came due, they helped calculate the amount due, and handled disbursals. And in 5 years not one mistake was made, everything was calculated correctly, and the staff was consistently polite and helpful. Our experience with them was great. read more