I have Been a customer for over 20 years who currently lives in California and was visiting this…read morepast weekend. I visited the branch on 1st street on 7/6/2024 at around 11:06 am. My stepmother and myself sat on the waiting area until Jose Suarez approached us at 11:23 am asking how he could help us, I mentioned to him our inquiry about adding my stepmother who currently banks with wells forgo bank into my existing account. He had no interest in helping and suggested I scheduled an appointment for the following Monday at 10:00 am that because this would take over 1 hour. when I asked who the appointment was scheduled with, he said any banker who's available at the time of your visit. I ended up going to 72nd ave, on Monday and had the most pleasure visit with the help from Jose Valencia who provided with excellent customer service, not to mentioned it took 10 minutes to add my stepmother into my existing account.

The branch is on the North-East corner and the only ATM is off-street, which is actually convenient…read morefor parking. The drive-through is catercorner, on the South-West corner, and there is an ATM there as well. Branch has always been well-staffed every time I've been inside, which is not that often, but they seem efficient and move the line right along.

All I can say is this is one of the best banks I've ever worked with. Long story short I was using…read moremy debit card to make a deposit but my card had an error and another CU's ATM ate my money -- Hapo's team worked with me and with in one week got my money back, my card working and now everything is working 100% Very pleased with them so far -- If you want a bank that's good and local to WA state check them out!!! I've worked with a lot of banks and first time they were my advocate with out me having to fight. Thank you HAPO for the GREAT experience.

Excellent Bank my husband has been here a year although I wish they offered secured credit loans…read morebut they dont in all we have been happy

I needed to pay on an account and tried to use the drive up because my baby and toddler had fallen…read moreasleep. I had cash in hand and my account number and was told that I couldn't pay on an account through the drive up window and would have to come inside to pay over the counter. It was literally the same person at the counter as the window.

Things are very very wrong here people. We have banked here for several years now. Our first red…read moreflag should have been when we opt in for the round up feature of our account. (Your change moves to savings $.75 purchase $.25 gets put in savings) Months go by and my husband says he doesn't like it because he sees it leave our checking account but has not seen ANY of the change go into our savings account. We go into the bank, and they track our money which was ALMOST $400.00 to a vacant account!?!?!? Accidents happen, a missed or added number.... I get it. So honest mistake we got our funds moved into our account. All good. My husband has complained to me that the bank is charging us a $30.00 courtesy pay, when we have money in our account. On multiple occasions in the past year we have been charged a $30 fee up to SIX times in one day, for an account that was not over drawn until charged this $30 and then stacked them!?!?! I fail to understand how they think this is okay. My husband calls the bank which took hours, only to be told they are not putting the funds back and fixing the issue. From June 2024 thru June 2025 there were 38 of these transactions. Over 3/4 of them are unwarranted fees. $1,140.00 WORTH. I do not recommend this bank and we plan to take legal action.

Horrible place tellers rude talk over you added a account then charge me a feeread more

Completely closed as a bank branch. Cash machine is also gone. No longer a physical presence in…read moreYakima.

Crazy that the nearest banking center is 62 miles away. One ATM in Yakima but there's a limit to…read morethe amount you can withdrawal. Time to switch banks

Cristal Farías gave me exceptional service. She instantly made me feel so welcome, and I don't even…read morebank at HAPO. She offered solutions such as a bank account and said, "you will love it here" with a smile. Thank you Cristal for your kindness and for genuinely welcoming me. I can easily see that you bring value to HAPO.

My son and I have been members of HAPO Credit Union for about 15 years. He has had loans with them,…read moreand I personally have multiple loans with them, including our mortgage. Unfortunately, our recent auto loan experience was extremely disappointing. We took the proactive step of obtaining a vehicle pre-approval before shopping. When we found the vehicle, we wanted at a dealership three hours away, we were informed that HAPO would not wire the funds and would only send a check. The dealership would only agree to that arrangement if we secured back-up financing through them (we did not secure back-up financing through them). As a result, we had to take an unexpected day off work, make a three-hour drive to the dealership, leave empty-handed, wait until the next day for the loan to fund, and then make another three-hour trip back just to deliver the check. We also had to absorb the additional gas, toll, and travel expenses ourselves. What should have been a simple transaction turned into a costly and frustrating ordeal. After 15 years of loyalty and several loans with HAPO, we expected a much smoother process and better support. Very disappointed.