I was recently in the Chase Bank in North Canton. I do not have an account there, but I was trying…read moreto help my sister-in-law to solve a problem of a non- working debit card. The staff was very helpful. All were behind plexiglass-glass and wearing masks, but at least I could walk in without an appointment. We spoke with Jamie. He was very attentive to our problem, knowledgeable and solved it! To me, Chase seems to be a good bank to work with.

Go big or go home. Been banking here for years and they have great people in the Green branch.read more

Don't ever try to get a mortgage from this bank. Even after they pre approve you they take months,…read moredon't respond to you, ask for mountains of paper work but only one item at a time. It has been over two months, they pre approved the buyer yet still no decision on their loan. They promise to get back to you but they don't. They promise a decision will be made by the end of the day and it is not and they don't even have the courtesy to let you know the status. They have missed the contract deadline by a month and don't seem to care. Meanwhile you sit with your house off the market and no end in sight. Never do they give a straight answer to inquiries as to what else they may need to bring and end to the loan approval process. The worst customer service I have ever experienced. Never try to get a loan from this bank.

I took my father thru the drive thru and they would not honor his Military ID . He is Legally Blind…read moreso why would he pay of a State DL or State ID. When he has his Military ID with all his Info. Then they gave us a paper to answer security questions. Then they would not cash his check, he and my mother both have 401K and Roth IRA's, along w/ saving and checking accounts. Saying that there where not enough funds to cover the check. SMH.

After 17 yrs with 5/3rd bank, they put up several road blocks to our mortgage process. 3 days…read morebefore the closing on our house, the loan officer informed us we would not be getting approval on the loan. When my wife called to ask why, she was verbally abused by the Sales Manager, Kenneth Hanna, sitting in his ivory tower. 5/3 bank should fire Ken Hanna and he should enter anger management to deal with his aggressive tactics. He said rude and fowl things to my wife on the phone. Mr. Hanna also told her that we would never get a mortgage from any bank. You can put anything you like on a website about being service oriented and customer driven, that doesn't make it true. Actions speak louder than words. He is obviously a little man who acts like a big shot at his job and enjoys belittling women. But, at home "at night, his fat and psychopathic wife would thrash him within inches of his life". After 17 yrs of with 5/3rd bank, we moved on to a service oriented bank and yes we did get a the mortgage with Huntington Bank in 30 days of application. If I could, I would give them zero stars. We have always had a good relationship with our local branch and this is not a rail against them at all. I am just expressing our story.

The ATM is always broken (the portage location in North Canton). I hope Huntington corporate…read morerealizes this branch is in need of new management. The manager would not even come out of his office and talk to me.

Note sure what there problem is. They never seem t be able answer their phone. Their message is…read morethat they are busy.... please try calling later.

I mean I didn't have any problem, unlike Lisa here. Calm yourself ma'am, it's a bank. They do their…read morejob just fine. Nice people.