After 17 yrs with 5/3rd bank, they put up several road blocks to our mortgage process. 3 days before the closing on our house, the loan officer informed us we would not be getting approval on the loan. When my wife called to ask why, she was verbally abused by the Sales Manager, Kenneth Hanna, sitting in his ivory tower. 5/3 bank should fire Ken Hanna and he should enter anger management to deal with his aggressive tactics. He said rude and fowl things to my wife on the phone. Mr. Hanna also told her that we would never get a mortgage from any bank. You can put anything you like on a website about being service oriented and customer driven, that doesn't make it true. Actions speak louder than words. He is obviously a little man who acts like a big shot at his job and enjoys belittling women. But, at home "at night, his fat and psychopathic wife would thrash him within inches of his life". After 17 yrs of with 5/3rd bank, we moved on to a service oriented bank and yes we did get a the mortgage with Huntington Bank in 30 days of application. If I could, I would give them zero stars. We have always had a good relationship with our local branch and this is not a rail against them at all. I am just expressing our story. read more
