Been coming here for years. I'm in the wealth management group, but it was a teller who alerted me…read morethat I wasn't getting the latest promotional interest rate on one of my accounts. He corrected that immediately. Bravo to the teller, who beat out my wealth manager, getting me hooked up to this promotion. Also a quick shout out to the new branch manager, Shanisha Moseley. Every time I've come into the branch, she was always welcoming and to make time for me. Excellent changes. Keep it up.

I've come here quite a few times in the past year. The tellers always look so unhappy and never…read moresmile. I worked in a bank for 7 years and the importance of good customer service was drilled into our heads. It really irks me when I do not receive it, esp at a bank. Be nice to your customers, smile, ask them how they are, then ask them if there is anything else you can help them with, then thank them and tell them to have a great day! Exchanging a smile might make your day a little brighter too!

This morning I visited this branch to make a quick deposit and waited over 20 minutes for the sole…read moreteller to help me. He was busy serving another customer, which through no fault of his took more than twenty minutes as he was already helping him as I arrived. OK, a twenty minute wait for a transaction that took 30 seconds to complete. I'm writing this because there were two other bank personnel who helped people with transactions that needed more than teller services, both of whom walked passed me several times. They saw me standing there for a protracted period but neither acknowledged me. Had they recognized my wait or tried to help in some way, I would not be writing this. But they didn't. The lone teller, looked up after a while understanding that I was waiting for him. In his defense, when I stepped up to the counter, he apologized and thanked me for waiting. He is the only employee who did right by your corporation and you call yourselves The Convenience Bank.

One window open literally waiting online forever go elsewhere I would never come back hereread more

Chase in central New City is awful. I came to cash a blue CHASE VIP check - I came wearing a suit -…read morebut they would not cash it: are you joking? Next to a Court House? I slammed the door in their face! Tell everyone: Chase SUCKS!! They don't cash checks. Rebel review: 2 stars

It's been a long time coming, but I've meant to leave a review for this bank for the longest. Ellen…read moreBrooks has helped me a couple times, I wish I had listened to her the first time, but I thought I knew everything and she did not pressure me to listen, but I wish I did, cause then I wouldn't have had to go back to her again a second time. The second time, I listened to her, applying for financial help was easy and comfortable. In this economy it's getting really tough, and it's really good to know that there are people like Ellen that is looking out for YOUR best interest. I can't express enough my gratitude and I should have left this review/comment months ago. But I've been able to breathe a little better with Ellen's help so I've been enjoying life a little more

From the owner: Our goal is to serve our entire membership with the purpose of improving lives by promoting…read morefinancial literacy and money management skills.

Horrible customer service. Made a deposit of checks at ATM, had a photo on each check on my…read morereceipt. When reviewing my account an amount different then my deposit appeared. I as shorted several thousand dollars. When I went into the bank, no one could answer my questions. I showed my receipt and deposit amount. I was told, they would file an investigation and it would take 2-5 business days. Amazing this could not addressed in the branch. There is no branch manager,and different tellers and customer service representatives every time I go into the bank.Told disorganization. Avoid this branch until they get their act together...

I wish I could give this bank 0 stars. They have terrible customer service. I put in a fraud report…read moreand a police report a month ago and they are still trying to charge me for overdrafts I didn't do. I would never recommend this bank to anyone. This is the worst experience I've ever had.

Lapin and I came here to use the ATM before going to Bear Mountain. We used the drive up ATM (there…read moreis only one but there wasn't anyone there) which was cool. Although, our car was a bit lower to the ground so Lapin and had to come out to use the ATM.

I like the fact they have a drive up ATM. The staff is also very friendly and helpful. Other than…read morethat, it's your standard neighborhood bank.

Very incompetent bankers. Particularly around business banking. Long wait time even with an…read moreappointment scheduled.

The wait time on the Saturday was not bad at all. I was greeted right away and had the pleasure to…read morespeak with Roberto Vilchez. He was extremely pleasant, knowledgeable and thorough. He took time to go through all options, and we discussed which options and products were best for me. It was an extremely pleasant a productive experience. Roberto Vilchez is an asset and an exemplary employee. I'm really satisfied.

Roberto Delgado, thanks for putting in the work to deal with your company's bureaucratic mess…read more Patient and persistent and friendly.

My representative was Veronica and she made my experience SO enjoyable. I originally went to Wells…read moreFargo to talk about my students loans and to see if I had any options and being the kind spirit that she is, she made my situation seem a little bit less stressful. Because of her, I ended up opening an account with WF. Anyway, this review is mostly about my great experience with Veronica. It's so easy to open up to her and we were joking and talking about our loans, etc. Thank you, Veronica!