Everyone was very helpful. Opening a savings account for my parents and they were are very kind and…read morepatient with them.

Firstly, the bankers I worked with were unerringly nice, available, and eager. Pleasant and I think…read morethey truly wanted to help us. We opened a business account but there have been a couple of mistakes that cost me money, They fixed the issues, but I suspect their need for profit outweighs their desire to please customers. But it may also be a case of high turnover and low pay for the employees. The bank employees are so young, there doesn't appear to be anyone over 40 there. I'm not sure what the reason for the mistakes are, but I keep cutting back on services so that I don't get extra service charges. It the bank is listening, don't sell me stuff that costs me money. My one man shop has a small profit margin and many years, no profit. So unnecessary costs are quickly apparent. Make sure your bankers know what works for the small business customer, we need more banks to buy into this.

Always efficient and quick to respond!!! I recommend Wells Fargo to anyone needing a new financial…read moreinstitution!

My sister went into this Wells Fargo branch simply to make a wire transfer, and the experience was…read morecompletely unacceptable. The employee who assisted her, Elvis, was dismissive, condescending, and openly rude from the start. Instead of explaining the process or offering help, he brushed her off, talked down to her, and created an intimidating environment that felt more like bullying than customer service. There was no patience, no professionalism, and absolutely no effort to assist a customer with a legitimate banking request. This is not how a major bank should treat people--especially when they're dealing with something as serious as a wire transfer. If this is the standard Wells Fargo allows from its employees, it speaks volumes about the culture at this branch. I strongly recommend management review this employee's conduct and provide proper customer service training. No one should be treated this way for asking for help at their own bank. This behavior is completely unacceptable, and i hope he gets the correct disciplinary action and retraining. he was making jokes to his coworker about my sister.

WaFd has completely destroyed any good image I had of them. Not only have Blanca and Felipe been…read morehorribly inconsistent with communication throughout my application process, but they erroneously sent title paperwork for the wrong property. We requested a phone call to discuss the issue and they didn't even attempt to call. The email Felipe sent was him talking down to me about mortgage types to hide that they made a mistake. This has been by far the worst banking experience I've ever had. I highly recommend going with literally any other bank for your HELOC or mortgage needs.

This used to be Horizon Bank. It essentially still is since the staff is the same (I think)…read more They're great! The staff is friendly and inviting and never seems to push their bank products on you. The bank website is well designed and fast and you don't feel like you're just a number, like you would with bigger banking chains such as Bank of America or Chase. Never had a hassle here and never had to wait. The place is very clean and the drive-up ATM and teller services are very convenient. The location is awesome too, since there isn't much traffic at all and you can enter/exit from many different sides of the building. Customer service is great as well; I experienced this first hand when setting up my online banking account.

I opened a credit card 3 years ago. I've made more than minimum payments always. Never been late or…read moremissed a payment. My credit has improved by 100 points since they issued the card. However, twice now they have cut my credit limit. If this is how they say thank you- I don't want to do business at all with them. Not ever again.

We have been banking with this bank for over 20 years. They have Amazing tellers at the Evergreen…read moreWay branch. I don't appreciate the loan department. I have asked twice to be contacted about getting a business loan. They have not responded.

Overall I had an enjoyable experience at the Mechanics Bank location in Lynnwood this midday,…read moreWednesday 4 March 2026. I have banked with Mechanics Bank for over a decade, started in 2015 in California, and saw this location and was eager to come and make a deposit. Customer parking was well marked as was the entrance/exit, though I did need directing to the doors when I left the building. Entering the building, I found the deposit slips and filling out area located centrally inside the main entrance/exit. I filled out a slip and took it to the teller with my cash and identification. The teller looked up my account number and asked some clarifying questions. Turns out I was a legacy Mechanics Bank account and they were in the process of merging fully with another bank for the location by later in the month. The teller talked to other employees and called another branch to see if my deposit could be worked on, turned out it was limited access for who could perform the deposit for legacy accounts at that point in time. Another worker came back from their lunch break and started working on it. The teller was kind and made small talk and then directed me to a waiting area as the other worker figured it out. The chair I sat in while I waited was comfy. As I waited some music played on a small boombox on a table with refreshments by the chairs. Music played included a song I recognized from a movie trailer of a movie I wanted to see releasing in theaters later in the month. As the worker progressed they kept me updated, calling me in to their office when ready. As some aspects of the merger were processing, I was told there would be a delay to next day for money availability. The handwritten deposit slip was even on a HomeStreet Bank letterhead, a reminder the merger was still in process. All of the workers I interacted with were friendly and professional.

Horrible customer service. Started banking with them as Homestreet 27 years ago. Now Mechanics and…read moreI only bank there when I have to, moved all other business to my credit union. Recently had to interact due to a weekend mistake I made, which I quickly corrected on Monday. Asked for grace to have overdraft fee reversed since I haven't had an overdraft for years and I'm on a fixed income. They had to "do research" and then came back with a no hours later. This was after having to call back on Tuesday because they were too busy on Monday to even take a message without it being a complicated procedure for them. I'd move my mortgage if I could.

Snohomish WaFd Bank is the best bank and, consistently, offer the best banking experiences I've…read moreever had. Treated with true customer appreciation and honor, I have never been disappointed with any of the staff or service. At times, I need recommendations or advice. They have experts on staff who can supply all kinds of information, with all kinds of skills and knowledge. We will continue to rely on WaFd Snohomish and will add accounts as time goes on.

DONT EVER USE THIS BANK!!! They will just waste your time and money. Jessica Bowman, the branch…read moremanager, is a crook and completely inept. Herself and the bank representatives such as Dennis Zender have no idea how to communicate efficiently and effectively but they do know how to take money I can tell you that. We started our journey the beginning of June by making an appointment to meet in person. They set us up for an appointment with the branch manager Jessica for the following week. We met with her in person on June 13th and discussed the property in question We showed her MLS showed her the parcel number and information on the county site, informed her the property was 43 acres, zoned Forestry, no utilities but power at the street. We tell her the surrounding neighbors have been getting well quotes anywhere from $22-48k, we told her our overall plan for the property, everythinnnng. She told us everything should be fine as long as there is power at the street but that she was going to verify with another rep and get back to us tomorrow and that in the meantime we had to finish our application. We finish our application and still haven't hear from her days later, that Friday we get a "Hi I'm Jessica, what kind of house are you looking for what area..." email. I immediately call her, she completely forgets who we are and then says ohhhh yahhhh, what was that property address again I'll let you know by Monday. SHOCKER, Monday comes around and she doesn't call us. I give her time thinking, I'm busy at my job so I'm sure she is too, Friday comes around and I call, she is not in the office but they will send her a message to call me... nothing. The next week we out of the blue get an approval letter, we were so excited. The next week once our realtor was back from vacation I called to confirm it was true, again, she wasn't in the office and they will send her a message to call me. 10 minutes later Blair, banker, calls and says it is true we are approved. I asked to make sure we can proceed on the property in question, she says yes. I ask if 30 day contingency with 45 close was ok she says yes, as soon as we have mutual acceptance we just let them know. Days later we have mutual acceptance, mind you we are in July now. We set up earnest money and then start the leg work. Taking time off work, leaving work early, performing wetland survey, talking with the assessors and zoning dept, meeting with ecologists, talking with contractors. ALL things to get us to closing. Middle of July we get a random email from Jessica, who we have not heard from since mid June, telling us we need home owners insurance, kind of confused as it's raw land I respond asking who she suggests? No response. I email Blair, she tells us we don't need it because it's raw land and she doesn't know what Jessica's talking about, so we move on. My realtor had been in contact with Blair for the appraisal, she tells my realtor that she couldn't find it so instead of calling anyone she turned back to the office. Mind you, the property is very easy to find! Fast forward through this disaster, 7 weeks of work days away before contingency is over and weeks before closing, July 31st we get an email from Jessica right before the bank closed with a loan denial letter. IM SORRY WHAT??! Jessica has no idea her job correctly and has appalling communication skills. She falsified information, lied to our faces and then put us in financial harm but of course had no problem running our credit. She got a lovely email for this too and again... no response. My realtor called and she refused to talk to her and Blair refused to give the district reps information so we had to do our own digging, don't worry we got it. 2 days later I get a call from the souther regional manager Chris, who informs me they DON'T LOAN ON FORESTRY LAND NOR OVER 40 ACRES AND WELL NEEDS TO BE ON THE PROPERTY!!! I am floored, absolutely dragged through the mud. Jessica is a poor excuse for a loan officer, she is incompetent and doesn't deserve to be in this business. We will NEVER suggest anyone to EVER use this bank none the less this branch. You want property? Call AgWest they are fantastic

After 16 years of doing business with Global Credit Union and successfully paying off 23 auto loans…read morewithout a single issue, this is how my relationship ended. I was pre-approved for a vehicle purchase and relied on that approval when I placed a $15,000 non-refundable deposit on a Porsche 911 over the weekend while the credit union was closed. The following Monday afternoon, unbeknownst to me, the dealership submitted another application to Global Credit Union. Shortly afterward, I was notified that my approval had been withdrawn. At the end of the day, I honestly care less about the car than I do about how this situation was handled. What's most disappointing is that a long-term member and local business owner with nearly 100 employees and approximately $7M in annual revenue was treated with such little communication and respect. Ironically, their management team had recently been pursuing all of my business banking and merchant processing relationships. Yet when a serious issue arose that cost me $15,000, no executive had the professionalism or courage to pick up the phone and explain the decision directly. The branch manager was professional throughout this process, so this review is not directed at him personally. My frustration is with executive leadership and the complete lack of accountability or communication. After 16 years of loyalty, I expected significantly better.

I would give them zero stars if I could. They are horrible. It was so much better when it was…read moreAlaska USA Federal Credit Union. They don't serve the members and they act like a bank. Numerous issues with forced placed insurance and inflexible under reasonable circumstances on loan requests. The days of this place helping members is gone. You might as well go to a bank. I worked at Credit Unions and now how it should be.