Always helpful, friendly and respectful. I am very impressed with this branch and their level of…read morecustomer service.

When this bank was a SEFCU things worked well, but in the fall of 2023 it merged with CapCom to…read moreform Broadview. Things here are now slower than slow. Every transaction takes 2-3x as long because the computer systems aren't fully integrated. Whether you are making a deposit or a withdrawal, you need to sign a receipt. Even the ATM software outside is slower... it offers you more options which take longer to navigate through, and it also pauses longer between screens. I hope it gets better, because right now it is just a time waster. (The staff, which are the same as from when it was SEFCU, are still nice though!)

There used to be a time, where I would not shut up about how GREAT SEFCU was. They gave me a shot…read moreat financing my cars, when my score was on the low side . . but I was able to talk to them and show them my progress and explain my old debts. That, was 20 years ago. Much has changed, over the years . . as SEFCU Got Bigger, and the consumer became much smaller, to them. We hold no value anymore. Just a credit score. Now, they have merged with CapCom and become rebranded as BroadView. So now they are even BIGGER and we, the consumer are even smaller. I get that my credit score has seen its ups and downs over the 35 years I have been with SEFCU/Broadview. I get that, after review of my credit profile, they had to cancel a credit card I had with them, even though I had been making payments all along. I get that part. But, when you canceled my card - your system will no longer allow me to make a payment to the card on my own. Instead, I have to call each time and request to GIVE YOU MONEY. How absurd (and out of touch) is that? Okay, so I make the call and request that you take $210 payment towards the closed card. Staff makes the payment to a different card on an account that is still active, and I could have made myself. Why would I need them to make a payment on an account I have access to'? Then, when I told them about the mistake they made, they informed the that they could reverse the payment - but it would take two days and I Can make another $210 to the closed card today. WAIT. WHAT? So, you are perfectly OKAY tying up my $420 for a few days while you sort out the mistake you made? A mistake, by the way, I would not have made if I was able to make the payment myself. My Dad has a Credit Score of 840. You fall all over him, when he comes in and call him if he gets a car loan from another bank. Yet, his interest rate is so good that you barely make any money from him. My interest rate is much higher. And you treat me like the red headed step child. Yet, I have never fully missed a payment with SEFCU in over 30 years. You make a ton of money from people like me. A TON. You make pennies form my Dad. Let that sink in.

I have several accounts at this bank, but when I needed a new account for my business, I went to…read moreanother bank. The sidewalk ATM at this branch is out of service 9 times out of 10. I have lodged complaints with branch people several times and in writing. No improvement. The information systems at this bank look like they are using COBOL programmers from 1975. They definitely need a new CIO and substantial investment in modernizing.

Went to the bank on 1/5/19 for an explanation of my Home Equity Credit Line recent bill. Talked to…read morea young woman who is either a Bank Manager or Assistant Manager (I don't know which position she holds.) These monthly bills are complicated. I wanted her to help me with figuring out my payments vis a vis my statement credits. She was very bothered by my request. I had to answer all my own questions. She lent me a calculator, offered almost no help, dismissed my suggestions that the bank make the monthly form and deposit slip a little more customer friendly, etc. This manager made me feel I was imposing on her time (though she had no other customers and was doing nothing when I arrived). Worst bank in Delmar!

The Broadview inside the Empire State plaza in Albany NY is very slow. There is never enough staff…read more Today I waited in line for 15 minutes the line was backed up to 10 people. I did ask one of the managers inside her office if she could possibly help there were two other staff in her office with her and she said she was not able to help at all. I would not suggest this Broadview it has been a nightmare every time, constantly customers are getting irritated in line. It doesn't make sense.

Experience in the branch itself is pretty quick and the staff are friendly. Never have any problems…read morereally but ever since the atm sites have changed and updated the systems have been weird on taking atm deposits with cash it spits it back out I think the overdraft fees are ridiculous at $28 per transaction. I haven't seen overdraft protection they might have it but personally in app or online I haven't.

Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D…read moreWilson, Financial Center Manager at the 1450 Western Ave branch. I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min. when everything was done, I asked him what took so long? and he answered "YOU gave me A WRONG commit number", in very condescending tone. I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually. When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it. NO APOLOGIES. and he just walked a way. When I started to complain that I got stuck in the branch for 45 min. on the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude. NOT HAPPY.

I just visited this branch yesterday. I had a joint account with my mother, who recently passed and…read moreneeded to transfer it to me. I met with one of the relationship managers (I forget her name but she was in the left office). She was so warm and funny. She took so much time with me and even thought of things I would need to do to help wind up the estate as a person living out of state.

This review is not related to any banking related services. I stopped by because I was in need of a…read morenotary, and the one I typically use at UPS was out. I called ahead to confirm that M&T's notary was still available as 5:00 pm was approaching, and fortunately she was. The tellers greeted me as soon as I walked in and were very friendly as they directed me to the notary's desk in the corner. The notary herself was very professional and thorough. I would definitely come back.

I don't know much about this branch but I can tell you that M&T Bank is without a doubt the worst…read morebanking institution I have ever dealt with. Their corporate culture is archaic, unresponsive, poorly organized, and dysfunctional, and their operations lack even a rudimentary awareness of good customer service. They have that dreaded combination of an efficacious attitude and incompetent staff who insist that they "are only following company policy" no matter how ridiculous and inane those policies may be. I was frankly surprised to find such a backwards, inefficient and uncaring operation in today's business environment. I can't imagine how they stay in business. My advise is to go to any other financial provider and stay clear of this disaster of a company.

The second time I had walk out because of standing and waiting and waiting while the one person…read moreworking the counter is helping someone they should've sent to someone behind a desk to help them. Especially in the line marked BUSINESS clients! Take that sign down because it's certainly misleading as they'll take anyone in that line except actual business clients. Do you not want money deposited into your bank? Do you think people want to stand in line over 10 minutes to make a deposit while you're printing someone's financials for them so their daughter can buy a house? Newsflash: THEY DON'T! For Pete's sake! Pay attention. There were at least three others working there as the line just got bigger. You'd think they would jump in to help! Nope. Oh well. No thousands for you today,

This was my first time at this branch. I needed to pay my credit card bill in-person to avoid a…read morelate fee. I arrived at 1pm on a Friday. There was one other person in front of me working with the one single person working the counter. Within 3 minutes another Bank of America associate arrived to work the counter and offered to help me. We made pleasant small talk and I was quickly on my way with a receipt (which btw I did not have to ask for). Seems things may have improved at this branch since previous reviews. My experience was wholly positive.

In the plaza between Marshalls and the liquor store. Ive only used the ATM here - never a human…read more Meh. I'm trying to divorce myself from Key Bank but Im having some separation anxiety. Other banks in the area have no-fee accounts without the hassle of having to make sure you hit a balance or transaction requirement to have those fees waived. Leaving should be a no-brainer. At the same time I find some security with having a big corporate bank. ::sigh::