I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

Credit Card numbers changed without adequate communication. Received multiple cards as well as…read morecards considered obsolete with little to no information on the account number change.

Run from this mess. Disgusting humans to do business with. Customer service is non existent, call…read moreto speak to someone and spend your day guessing what prompts might get you to an actual person to then find out they have to file a claim and you will hear back in ten days

I love doing business with Berkshire Bank. Every individual that I have dealt with at Berkshire…read morewas courteous, knowledgeable and professional. My most recent dealings were with Ms Donna Maxwell. Her help was invaluable and solved my banking needs . She handled my accounts flawlessly and ensured my money stays at her bank. In my dealings with other local banks, I've been very disappointed , so I really appreciate the work Donna has done for me. Ms Maxwell is an outstanding employee and I hope she gets the recognition she deserves.

I came here recently to open up a new bank account with my Dad since they are offering a better CD…read morerate than the bank I currently have money in. This was my first time in the building which is fairly new. Everything is so fancy looking and well kept up. When you walk into the enormous and beautifully done lobby you see offices. The bank tellers are at the left in another room. The bank teller area is large, bright, and spacious. My Dad has been in the previous day and had an appointment with Heidi Taylor and we were able to get right into her office. The entire process of opening the code was very easy and painless. Heidi was very helpful explaining anything that was different than the 'normal' such as their popup CD. I was in and out within 30 minutes. I highly suggest coming here to open an account and to bank. It was a great experience and I am happy to have left my money there.

I opened an account online so I didn't have to enter any establishments due to covid I have ms and…read morea low immune system but was being told I had to go into the branch to merge whatever the first girl that answered lied and said I had COVID and couldn't go out then said oh the mgr said he spoke to someone I said I wanted to speak to mgr he said she misspoke he didn't speak to anyone and regardless I had to go into branch I said nothing in everything I read before opening said I had to go into branch which I had already transferred money via my other bank and was told acct was open the manager and whichever lady answered the phone was extremely rude who would want to do business with this branch and if this represents key bank then it's sad

I have had a checking accoun t with this institution for…read moreover 1 year. Every month I send the same wire transfer to my Thai wife.This time the Salina St Syracuse Manager was my processor. She demanded a copy of my Thai Marriage Certificate (as though she could read Thai) before she would help me....What a Bi@#$.

Good service and everyone is very nice and lines are short. what more could you ask for?read more

Community Bank like the banks in Otsego County, NY do not offer financial advisors. Usually,…read morequality banks offer free financial advisors of quality to customers that have accounts. This bank does not really care about people and profits from predatory lending to struggling people. Their savings account interest rates are beyond pathetic. The local branch closed in the village I live in even though it was a busy branch, it was closed around the same time the drug dealers left the village. I am new to financing, never had to use it. It just seems predatory and creepy. I was given a 11% interest for a personal loan. One star review type of credit report companies like Experian and Transunion did not help my credit score even though I have paid my bills on time for more than 40 years. I was quite happy when I was just cash based. The problem entered when I tried to sell my main property to relocate out of NY. Community Bank would not let me use my property (has no mortgage) as collateral if I moved out of NY to purchase another place in the south, as I want to downsize and move south for my health and well-being. I need more sunshine and want to move near an ocean beach area. I am 60 years old, mixed race female. Basically, Community Bank provides minimal services, and I feel my retirement is being ruined by scams for years, and now predatory lending.

I've been coming here since moving to the area in February, and I haven't been disappointed by this…read morebranch in the least. Everyone is always very quick and friendly at the drive-up teller, and the few times I actually had to go in for anything, they had me bring my two little dogs inside so they didn't have to sit in the car or so I wouldn't have to come back the time it was too hot for me to feel comfortable doing that anyway. They also always give them treats when we all stop by, which is awesome! There's never been any lines either; usually a quick in and out.

This location in Dewitt on 4425 Genesee Street has had its only outside ATM offline for at least 1…read moremonth now (since May 2025) -- message on the screen says it is "unable to dispense cash, accept deposits, or accept payments". In addition, there is a HUGE pothole right next to this ATM when you drive up to it. Incredibly frustrating. Why not use the indoor ATM, you might ask? Well, for some inexplicable reason their indoor ATM will not accept my Chase debit card, despite the fact that I have no issue at all with every other Chase bank in this surrounding location. Only here. It has been going on for about 6 months now without resolution. The ATM "solution" for the indoor one at the Dewitt location tells me to call the main Chase customer service number. Clearly, it's not my card that's malfunctioned, and why am I the one who needs to get it fixed?? Consumers, beware!