Pleasantly surprised with the service here. While there only appeared to be 3 people working in…read morethis bank, 1 window teller, 1 counter clerk and another man walking around, they handled the customers pretty well. I was about the 4th person in line to change some 20's into 100's, had to wait a few minutes, but when I was the 2nd or 3rd person in line a bank representative came up to me in line and asked how he could help, I told him what I needed and he went back and exchanged my bills. Was pretty happy about this, he didn't ask to see identification or if I had an account there.

I've been a customer of Bank of America since 1978 and this branch for about 6 years. After…read moreyesterday's visit it's time to close my accounts. My need was a very basic notary signing. I had tried several times to make a appointment online. The website had errors. Tried to contact the ranch via telephone but no answer and no ability to leave message requesting a return all. Finally decided to hop into the car and drive to the branch. Big mistake! There was one teller, and one staff person seated at a 'business' window. I inquired about notary services and was told that the notary was busy. I inquired as to how long the wait might be and was told they had no idea. It was suggested to make an appointment online. I informed them that I had already attempted to do that both both onine and by phone. I decided to wait this out and see where it went. As I waited I placed a call to BECU to inquire about their services. After about 10 minutes, a staff person approached me and said two bankers were notaries and both were unavailable. This was a different message than what the lobby lizard had stated. Whe I stated the matter of my document, it was determined that they couldn't sign a real estate document. Very disappointing and time to move my accounts. By the way,the licensing agency around the corner was amazing!

The lighting at the ATM needs improving…read more The parking lot and road leading in to this bank gets overcome by McDonald's customers next door, which lacks a reasonable drive thru lane, so come here via the alternative route in.

Marina at Chase Bonney Lake is not helpful at all and has been very unprofessional. I booked my…read moreappointment through the Chase Bank app the day before, but she called me today at 12:15 PM to tell me she needed to cancel my 1:00 PM appointment. She called me three times today, first asking for my information over the phone, which was already a red flag. After checking online, she said everything was fine. She then called a second time to confirm I had all necessary documents, which I confirmed. Not even ten minutes later, she called a third time to cancel the appointment altogether. This is extremely rude, especially to a loyal customer--I've been with Chase for over 10 years. She doesn't respect people's time and seems to assume everyone is just sitting around doing nothing. Her customer service skills are terrible. If you see she is assigned to assist you, I recommend canceling or requesting someone else. My experience was very disappointing. She either needs to improve or find another job.

US Bank in Bonney Lake has really nice staff and will do what they can to help you. I've been…read morebanking with US Bank for years and enjoy the convenience of all their locations. I don't always like the big bank feel, though, and actually prefer other community-focused banks/credit unions in the area. With all that being said, though, I will still continue to bank with US Bank as they have treated me well over the years.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

**UPDATE: I visited this banking center on 6/11/2020 and had a bad experience trying to pay off my…read moreauto loan. the next day a banking center representative contacted me to express their apologies and explained what happened and offered to make it right. She offered to follow up the following business day to ensure my loan gets paid off. Thank you Olivia for following through, I appreciate it :)

BECU used to care about their members. Now they have no compassion. I will be finding a new bank…read more You have locked my funds and made me unable to use my funds for the last time. They treat everyone like crooks and I have never done anything to steal from anyone. Unacceptable.

All of the employees at this branch are the best!!…read more They truly care and take care of their members.

Went back to my old CU after 20 yr. away, returning so be closer to fam. as we are "old". WE/I had…read moretwo accts. with them, one as individuals and one as the me/her TRUST. THey have a copy of our trust on file. My wife passed and I attempted to deposit a modest refund of a medicare supplement policy, made out to: " Est. of first Last Name". If you have a Trust, Mr & Mrs. in the event of ones death, then becomes the Trustee for the other. Legally, I could sign "my First Last Name, Trustee for the Estate of Mrs. "First Last Name." If you are operating a bank or a CU, someone with expert legal knowledge should be available during normal hours. Even the person they called did not understand this BASIC legal fact.

I will be removing my funds from savings intended for our mortgage payment and cancelling my…read moreaccount today. They screwed up my auto loan payment and charged me $200 more than my monthly payment first of all...and now I have to wait on them to process that refund amount when I already spoke to them about the issue LAST WEEK. Today when I called there was a payment that was incorrect again that auto drafted out of the account cleaning out our checking account on payday...I requested a stop payment and they said it would cost $32 to request a stop payment...WELLS FARGO does that for free and you can do it on their website. When they mess with your finances, and put you in a position where you get paid and are immediately short funds and are already dealing with financial hardship and filing for bankruptcy so things are already tight, then they refuse to help prevent a creditor from withdrawing funds, when that creditor knows you're filing for bankruptcy and shouldn't even be charging your autopay anymore, then sound won't help unless you pay a fee, that's a massive problem...you can dispute a transaction for free but you can't stop a payment that shouldn't be going through. I am absolutely fed up. I do not feel protected by this bank. I do not feel as though they have been helpful in any way. We are struggling and there only option is for you to pay them to prevent further issues it's just ridiculous and feels predatory when you're someone going through major hardship.

Since Patti the former manager left, this branch has no customer service. Unwilling to match CD…read morerates and are rather rude about it. This to a 50 year customer who does significant business with them. Also they have a new online bill pay and transfer app which totally sucks. Horrible. We will be closing our accounts and moving all assets.