Bank manager was very kind and helpful! Unfortunately, the young gentleman that took care of us was…read morea complete disappointment! He was uninformed, seemed to be rushed, did not know how to do the tasks that were required of him! He was impatient, rude and several times had to get help, I assume, due to his lack of knowledge!​What should have taken no longer than 30 minutes, took almost two hours! Checks had to be ordered twice, because of his error! I am a 30 year customer of Wells Fargo and wouldn't change that due to one inexperienced employee! Thank you Wells Fargo!!

When I needed an ATM in Downtown Ashland, this and a nearby B of A machine are the best choices. If…read morethe street-side one has a line or is acting up, I suggest going around back to the one that supports the drive through.

If you are going to open up an account, make sure you chat with Christopher Santos - great human! I…read morefelt very lucky for all the time and extra guidance he gave me during my appointment. Wonderful human!

ZERO STARS!!! Don't keep your money with Chase Bank. They suck in a million million ways. The…read morebranch managers can give us no definitive answers as to when they will release our funds to our trust account. Nobody seems to know what they're doing.

All I can say is the mission statement about Rogue Credit Union "Members" is either fiction or…read moresimple BS. I'm in month 3 of a dispute of a charge on my CC. The "Automated" process is a dead end. Get help in the downtown Ashland branch? No such luck. To speak with someone I had to file a complaint with the BBB. So be it. I feel sorry for the tellers in the downtown branch. They seem to change every 2-3 weeks? Always nice, friendly, but can only make money deposits or withdrawals. Imagine getting a threatening letter on Rogue Credit Union letterhead, taking it to a branch and being told that isn't RCU? That's "Third Party" in Texas? Huh? No name or business number. I'm not buying it.

This is a great full service bank with strong community values. They support programs to improve…read moremembers' ability to save, to encourage youth to save and become financially competent, and customer service is always friendly. Sometimes there is a short wait because they are a favorite local institution with many customers.

I attempted to wire transfer money from my account today. It should be a relatively easy and a…read morequick process. I arrived at 12:35. The branch manager said she could not assist me, as she had an appointment at 1pm. She told me to come back at 2. Unfortunately I work, and I came on my lunch break. There was no other customer in the bank and they had 3 tellers. Completely unacceptable. Wells Fargo never had an issue helping in the moment, even if I had a few minutes wait for an associate. Customer service at this location in Ashland is extremely lacking. I will be moving my accounts to a local bank.

April 17 2026 at 10 am. The assistant manager at this branch offered the most horrible customer…read moreservice I have ever experienced. She lacked professionalism and refused to help us. All we needed was 15 min and she said we needed to make an appointment. We communicated that we tried to but were told one was not needed. She offered no help what so ever. After she kicked us out of the bank she began talking about us to another patron. We left that bank. Went to the Medford branch and were immediately helped. They were kind and professional-- the exact opposite of the Ashland branch. Avoid the assistant manager at this branch at all costs if you are looking for support with your accounts.

This Bank is by far the best bank I've ever dealt with in all my years! Nicole the branch manager…read moreis a saint with regard to financial help. I can't say enough good things about her and her staff. Nuff Said"

I notice that other reviewers are whining because of fees associated with their own bad money…read moremanagement. Hardly the banks fault. If you overdraw your account you will incur fees. I myself do not overdraw my accounts and have found Umpqua to be BY FAR the best bank in Ashland and an excellent regional bank overall. Never a fee. I have only made money with them since enrolling, and they frequently offer me excellent "above and beyond" customer service. Maybe that's because I maintain my balances. Go figure.

The employees here are very professional and kind. I have been banking there for the past three…read moreyears and I have had nothing but the utmost respect and help with any issues that I had and they have helped me solve all problems I have encountered.

This is the best bank ever. The people running it are terrific and they go out of their way to…read morehelp you in whatever your need. Small town banking is makes me so happy -in this frantic world to have someone looking out for me is terrific.

First Interstate was my bank for 20 years and I loved it. Then Wells Fargo took it over and I…read moredecamped for a smaller bank, which was my practice when my bank was taken over by one of the monoliths. The Wells Fargo in Ashland used to be a First Interstate years ago. So I was astonished to see the familiar name and logo on an ATM on East Main a few days ago and then an entire bank in Jacksonville. I took the opportunity to use the ATM a couple of days ago and was surprised and pleased to see there was no surcharge to use it as there often is w/ other banks. Mechanics Bank reimburses me for any surcharges. I just looked up the website and see they describe themselves as a community bank. My kind of bank. Always has been. It has 188 locations in 9 states. It was founded in Wyoming in 1968 and acquired by Wells Fargo in 1996. Here's the story from the website of how it survived as an independent entity: "In 1996, Wells Fargo Bank acquired First Interstate Bancorp. At the time of the acquisition, we purchased six banking offices in Montana and Wyoming previously operated by First Interstate Bancorp and obtained an exclusive license to use the "First Interstate" name and logo in Montana, Wyoming, and the six neighboring states of Idaho, Utah, Colorado, Nebraska, South Dakota, and North Dakota." That's how the familiar logo endures and I'm delighted to know the history. Further information from the website as of 2017: "After years of using the First Interstate name through a franchise agreement, we retained the rights to use the First Interstate name and logo in all 50 states. In August, Bank of the Cascades officially became First Interstate Bank." I now bank at two community banks, so the present lack of First Interstate in California is not a source of sadness but I will use their ATMs whenever I am here or in another state where they are.

From the owner: First Interstate Bank in Ashland, OR offers a comprehensive suite of personal and business products…read moreto take care of your diverse financial needs. Whether you're a first-time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan your financial future, our local banking experts at the First Interstate Bank Ashland branch will help you reach your goals. First Interstate Bank is a community banking organization headquartered in Billings, Montana. With nearly 300 locations across our footprint, First Interstate is still run on the same principles as when it was founded by Homer Scott, Sr. in Sheridan, Wyoming in 1968 - to take the best possible care of our customers, our employees, and the places we call home.

This bank has changed its name as it acquired more and more small banks throughout the years. I…read morehave been a loyal customer for over 25 years and done my best to roll with the name changes and inconvenience every time they merged with another bank. I had a friend who worked there and the atmosphere and service was excellent. After the last acquisition however, everything has gone downhill in terms of service. My latest disappointment was having my debit card denied and subsequently destroyed at the bank because of a suspected fraudulent transaction. It was destroyed at the bank on 12/27/23 and I was told I'd have a new card in 7-10 days. The card has not arrived and after being on hold for over 20 minutes, I learned that the new card was not even ordered until 1/9/24. So - customer service sucks whether you are in the bank face-to-face with a teller who is supposedly ordering a new debit card or waiting to speak to a human on the phone. I am looking into a new bank, as Umqua bank service reps are friendly, overworked, and constantly having to apologize for really poor service.