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    Key West

    5.0 (1 review)

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    17 years ago

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    The Imperial Hotel

    The Imperial Hotel

    3.4(8 reviews)
    0.4 mi
    £££

    Not the best. We booked a suite after looking at the reviews on another website and were in for a…read morebit of a shock when we got there. The lobby is beautiful, the staff couldn't be nicer and more accommodating, but the room itself is just....bad. It's old-it smells, everything is minimal and out of date. It was huge, but we only had wifi if we were sitting on the bed. The balconies were closed and the toilets were the slowest flushing things in the world. Honestly? I wouldn't be back until the rooms get renovated. The hallways were gorgeous and was super excited about our room-but unfortunately it is stuck in 1970-and not in a nice way

    We buy a room with a sea view and instead get a ground floor room with a shared space, we were then…read moreable to get a better room on the top floor which was nice considering how packed the hotel was. Get into the room and the view is brilliant but it's really old fashioned and looks like it hasn't been done up in 30 years, the bed was very comfortable but i had a sense that the sheets were not fresh, breakfast in the morning was 30 minutes late and cold, they managed to make a few mistakes with the order and some of the food could of been sitting around for a week . The customer service was helpful but not very fast. Overall I think it's somewhere which needs a bit of a spruce up and a more organisation. Would recommend only if you can get a very good deal and a room with a view, apart from that you could try looking at other hotel, The other half of our group had a room on the bottom floor which they could not change. Their shower leaked and flooded the bathroom, they woke up to an infestation of Woodside and spiders in their bed and the breakfast was totally wrong and made them sick. We were able to get a small discount but nothing acceptable for the night they had. Awful experience for them

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    The Imperial Hotel
    The Imperial Hotel  - Christmas stay! Nicely decorated.. Can't wait :)

    Christmas stay! Nicely decorated.. Can't wait :)

    The Imperial Hotel

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    Key West - bedbreakfast - Updated May 2026

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