For the past 14 years we have always stayed at the Hyatt Windward Pointe in Key West, facing the Atlantic Ocean while we are lobstering during the mini-season. This year I was very disappointed because of the housekeeping. We have a 2-bedroom timeshare there but I believe others pay dearly to stay here and should, as we who pay a large annual maintenance fee, expect good housekeeping. There were six of us in the unit (the amount booked) and no linens for the pullout; not enough towels, wash clothes, toilet paper, soap, etc. The kitchen was not stocked with things like cookie sheets and the other items that have previously been there. When I complained to the manager, he blew me off and said no one had ever complained about housekeeping and thought a roll of toilet paper per bathroom (2), a total of 4 for a week, for 6 people was plenty. And he had upgraded to silicon spatulas. I thought managers were supposed to be in customer service, not just tell me I was wrong. I suppose I'm supposed to be rating Key West. Well, it's a 5-star. Just don't stay at the Hyatt Windward Pointe unless you were dumb enough to buy a timeshare there. Even during our weekly cleaning we knew they really didn't clean since the 1 soap wrapper was still in the shower after they came and the screw out of the chair cushion was still on the dirty floor under the dining table. Other that that, Key West is a fun --- and hot --- place. Lobstering is great and also hard work. But fun. read more