Outstanding service at Key Hyundai! Mason Brennan was absolutely fantastic--friendly, professional, and incredibly knowledgeable. He made the entire service experience easy and stress-free by explaining everything clearly and keeping me informed throughout the process. It's rare to find someone who genuinely cares about providing exceptional customer service, and Mason went above and beyond. If you're taking your vehicle to Key Hyundai, I highly recommend asking for Mason. He's the best! read more

Getting my regular oil changed today. I chose to hang out at the service center today and get some work done. They offer free WiFi in the waiting room which is great for days when I have to take a meeting. The staff is usually pretty helpful when I have to make decisions about my car service and safety options. read more

Key Hyundai - Getting an oil change. - Auto Parts & Supplies Near Me - Jacksonville, Florida

Had a terrible time the first go round and it's my fault for coming back. Not only did they NOT repair my AC after charging me over $1000 plus their "inspection" which I use the term loosely, but when I brought it back they charged me $500 to say it wasn't their fault even though my AC went out the day I drove it home from their shop after being fixed the first time. I took my car to RPM for a second opinion after paying $500 for another "inspection" by you and lo and behold you lied up and down to me. You didn't fix my car the first time, then you broke it, then you charged me just to tell me the part was broken that I showed you and you guys broke when you "said" you fixed it. Never calling this stupid number again. And trying to charge me for freon you ran through a broken hose was hilarious. read more

These people are not that great at repairing vehicles and act like they dont knpw what they are doing. I brought my Sonata in for repair with a check engine light. I was given list of recommended repairs. On the list were items I had just replaced less than a month ago (engine air filter and cabin filter). Also on the list was fuel injection service and fuel induction service. They had a second Fuel injection service on the list at the same cost. So I had them remove it and they made the adjustment to the list yet they did it by saying I declined the service. After they repaired the car, they test drove it and the engine locked up on them. I gave them a 2 because they gave me a loaner and a new engine block. Mason Brennan was very unresponsive to me many times He said he would call me and never did. I had to contact him all the time. Well, I got the car back with a new engine block and it ran good. Mason was aware the ac was not woking yet gave the car back withoit it working after he told me they would check it and usually with a new block he told me they would still need to flush it and put freon in it. Which apparently they did not do. read more

Most unhelpful organization that exists. Do not go here. I repeat. Do not go here for -anything-. Their service center is an absolute joke that could care less. Take a look at all those wonderful Hyundai recalls. So many issues. Wait until that pretty car of yours start having issues and you have to deal with their service center. Experience the joy of having them give you the run around. Taking your money to add to the pile their owner must be swimming in. Have them not answer your calls. Experience their careless call center center that doesn't have a clue what they're even doing there. Soulless organization. Also, don't even bother with the "We strive to do better" or whatever generic meaninglessly statements corporate has decided is the best way to respond to negative reviews. You don't strive to do anything but line your pockets, providing the worst possible service you can get away with. I'm almost certain that the vast majority of these reviews are bought. read more

Took my truck in and sent me home. Got a call my handles were replaced, the noise under my truck was fixed by an update. Picked up the truck, no new handles and the noise was still there. Left a vm letting them know the issues weren't fixed and the truck would have to go back, no response. Will never go back. read more

I had a great experience with purchasing my new 2025 Elantra, however, customer service and the service dept are very disappointing. can never speak with anyone in service. they do not return phone calls. I've tried everything to have a service issue resolved for my brand new Elantra. that should not be the case. read more

I went there on Sat afternoon, Losing antifreeze. Was told to leave car and they will look at Mon. Wouldn't even look at it, was told they will tell me to leave car. I will never go back or refer them to anyone. I called Orange Park Hyundai, spoke to Hattie and Megan in service and they got me in. read more

Totally ripped off my 91 year old mother!!! she just wanted a battery!!!! they kept telling her they had to run tests and she said just want battery. they kept her car for almost a week and charged her almost $700!!!!!! Shame on them! stay away!!!!! read more

DO NOT GO HERE FOR ANY SERVICE. This is the MOST poorly run car service provider I've ever encountered. I brought my car in on 6/9/25 for regular service and some issues with the AC. They inform me it's the alternator and we negotiate for services on 6/12/25. That same day, I tell the service advisor to please order the parts so I can get my car back. I ask when they'll complete the repair and am told if the parts can be overnighted I can get my car back on 6/13/25, but if not, the car will be ready on 6/16/25. I ask for a call on 6/13/25 in order to find out when I'll get my car as I'm arranging carpools with my husband and mother. No one calls me. So on 6/16/25 I try to call to find out when I can pick up my car. I call three times (no one EVER picks up the phone there and I typically have to leave a voice message) and NEVER get a response. That day, no one responds to a single message or text through the website. So on 6/17/25 at 9:30 in the morning I contact the service manager (well, leave a message because, again, you rarely can get a live person on the phone) and leave a detailed message explaining I never got my car back when I was told it would be finished. At 12:45 pm, after still not receiving a response, I call back and am fortunate to get a live person in the service department. This advisor tells me my parts were just ordered THAT MORNING so they haven't even STARTED the repair. I'm pretty livid at this point, and the service manager informs the advisor that I can get a loaner car for my troubles. I ask when my car will be completed, and he states it will be finished by 6/19/25 in the evening. I inform him I'm going out of town on 6/20/25, so I definitely need my car back before then, and he assures me my car will be finished. So on 6/19/25 I call THREE TIMES AGAIN and never get a response. Maybe they're closed for Juneteenth? I don't think so because the receptionist didn't say they were closed when I asked for a service advisor. In any event, it's about to be 6/20/25 and I STILL don't have my car, I don't have any idea when my car will be ready, or even if the parts have come in yet and the repair started. In my opinion, I can't see how this constitutes an acceptable way to treat your customers. I will never go back read more

BUY YOUR CAR FROM HERE!!!! I CANNOT recommend this place enough and these people enough - between family and friends, we have purchased 7 cars from here and the experience has always been amazing. I am originally from Atlanta and have visited many dealerships there, with average or below average experiences. I live near Tampa now and didn't think twice - this was the only dealership in consideration for the purchase of my car. We worked with both Eric and Nelson and the experience was as seamless as possible. They gave me a fair price, and were extremely thoughtful and helpful with any questions/concerns I had. Our friends and family have purchased both Hyundai's and Genesis' from here, and they helped me find my dream car in the GV70. It was in pristine condition and made this experience one I will never forget. I have recommended them to people that live in Jacksonville and those outside - in Atlanta and other parts of Florida. THANK YOU GUYS SO SO MUCH!!!! read more

Key Hyundai - Gv70 - Auto Parts & Supplies Near Me - Jacksonville, Florida

Tamichael was amazing to work with! I bought my new car from this dealership and I was able to get it for the price I wanted. If you want a low stress buying experience, be sure to come here. Nobody breathing down your neck or trying to run a script on you. I will certainly return when I buy my next car. The car buying experience was not bad at all. read more

Another disappointing "appointment." They completely revamped the service area but basically they just put lipstick on a pig. It's all smoke and mirrors. You make an appointment, drop off your car early and it's checked in. Then it sits for 5 hours before anything is done. When I called to get a status after 5 hours, nothing had been done. It felt that had I not called, work wouldn't have been started. Maybe they're a doctor's office too? This place is the epitome of OVER promise and UNDER deliver when it comes to service. I ask again why even have appointments? Then on a Friday of my appointment, at 4:00 they tell me they want me to leave my car for the weekend. Uh, thanks for the notice. I'm at work - rush hour - and now I need a ride home? If they had done some diagnosis in the first 5 hours they could have called me at noon so I could make arrangements. #lackofcommunication The only reason this isn't a one star is because they called Lyft to pick me up from work and take me home. My next visit for Hyundai service at a dealer will be at Jenkins. Looks like they have 3 other Hyundais in Florida so maybe, just maybe we'll have a good one to go to. The best place for service so far at a Hyundai dealer is Holler in Orlando. That place has their act together completely. My son used them exclusively for 2 years in Orlando and they never disappointed. As far as I'm concerned, their my baseline for doing things right. read more

TERRIBLE CUSTOMER SERVICE! DO NOT WASTE YOUR TIME TAKING YOUR CAR FOR SERVIVCE THERE!!! This morning I took my Elantra in for a service that was Elantras 2017 and 2018 are known for - Coils and Spark Plugs - to go bad. I had previously taken my car there for the same repair. However, this time my car odometer reads 100 miles over the warranty and right of the bat,, Kyle, the service person, told me a Diagonostick Fee would be charged!!! How come a diagnostic fee can be charged and even a repair for a known issue and just a 100 miles over the warranty. The issue happened once before and I was traveling when the issue happened, what am I supposed to do? Interrupt my trip and leave my car, whatever am I? Asked to talk to a manager and for sure, not available and would take 2 hours to be able to talk to her / him. I'm sure if I would be buying the car they would show up right the way! If I could give half star, I would. DO NOT TAKE OR BUY YOUR CAR FROM THERE! read more

My wife and I decided to buy a second vehicle and went shopping for SUVs near the end of 2021. The extra fun part is that we had to take along our 3 month old son with us. We were lucky that he slept (for the most part) during our car-buying quest. During our shopping, we stopped at Hyundai of Orange Park, Lucas Honda, Jenkins Hyundai, Southside Kia, and Key Hyundai. All of the dealers we shopped at, except for Jenkins, treated us well and were helpful. At the end of 2021, car inventory was terrible, making it a sellers market. All of the dealers we visited, with the exception of Key Hyundai, were marking up their cars thousands of dollars over sticker. While I understand and accept the reasoning for marking up vehicles over retail, we weren't in a hurry to buy an extra vehicle and could afford to be choosy. After driving a few SUVs and receiving pricing on them, we bought a limited Hyundai Tucson at Key because our salesman Josh and his management team was straight up with us. Josh and his manager priced out a Tucson Limited that was arriving at their dealership within a week or so at sticker price (plus the dealership's "Performance Plan"). We made the decision to buy at Key after receiving a price that was $10,000 over retail at Jenkins Hyundai for the *same exact Tucson*. Orange Park's price on a similar Tucson was marked up, but nowhere near Jenkins' price. Once we made our decision to buy from Key, we placed a deposit online and Josh called us after our Tucson arrived. We came by the dealership and Josh and his finance manager had us in and out in no time. This was very appreciated since we were tagging our baby along with us. Josh went the extra mile for my wife and I by dropping our new SUV off at our house, too. He was very friendly and professional with our family. Key isn't the flashiest dealer, but for us, they were honest and won a customer due to their honesty and reasonable pricing. I'm looking forward to going back for service and they'll be at the top of my list when we're looking for another vehicle. read more

If you have to make an appointment do it online. The phone service is HORRIBLE. The staff was rude and not helpful. I was transferred around from person to person trying to get scheduled and was ultimately sent to a voicemail. All I needed was one tire replaced and was told they have the tires on hand but I could never get a hold of someone to get me on the schedule. Instead I called Mavis who's customer service was WAY better and told me to come on in. read more

Right there with you John Smith! Just came home from the dealership that I had an appointment with made 2 weeks ago only to find out they did not have the part in stock. WHAT IN THE HOLY HELL!!! Seriously, what piss poor customer service. Have you not heard of a phone? Maybe unsure of how to use one? Not sure what the problem is but I could help you figure out how to use one if you like. If you made my appointment but you don't have my part in stock for the recall CALL YOUR CUSTOMER AND LET THEM KNOW NOT TO COME IN. Pretty simple process read more

HIGHWAY ROBBERY , I'd give them 0 stars if I could. $259 service fee for everything and anything! $259 service fee to figure out an issue that they didn't fix it in the first place. $259 to look under the car bc something is rattling when I go over bumps. $259!!! just to LOOK under a car that's already up on the lift??? $815 to diagnose 2 issues, one that wasn't fixed in the first place, an oil change and ac refresh. That's before repair costs. I should have demanded my car back and taken it somewhere else. Horrible customer service, from my service care member. Didn't say since it's already up on the lift they'd have a look and then charge me to fix it. I refused to pay this amount so he took it off the diagnostics list. I will NEVER purchase a car from them again as they tried to charge me a different lease buy out cost that was in the contract and now I will never take my car to Key Hyundai in Jacksonville for service again. read more

I purchased an Elantra GT for my daughter a while back and was given the wrong secondary key fob for her car. I attempted to have it replaced today with the correct one and was told "even though it was their mistake, Hyundai wouldn't replace it". The sales manager basically told me that he had people come in all the time with stories and he couldn't pay for all the problems. So, I was a liar and I will now have to replace it myself. I will Never go back to Key Hyundai, even for service. read more

Brought new car in for first year service. Was told 1 to 1 /4 hour. After 2.5 hours waiting and asking where the car was three times I was told still on lift. Then they suddenly got the paperwork from another desk and said just finished. When I questioned that, Trevor I think his name was, he admitted the paper work was put on wrong desk and car had been done for over an hour. He lied to me initially hoping I would buy it. The paper work had huge red stamp expedite customer waiting and no one saw it on the desk? While waiting they had a big issue where someone else's car got paper work mix up and I think they may have done the service to a wrong car. A total cluster mess in that department. I asked to talk to manager and she came out and said she would look into it and call me. She never called even after I left messages. That tells it all. They do not care. Don't use them for service. Internet is full of one star reviews. I will use the better nicer dealer, Jenkins Hyundai, closer to my home. Sales person to buy car was great but skip the service department. read more

By far the best car buying experience I have ever had! Amanda, a new salesperson, took care of us from the start. She was not pushy, gave us a chance to see the car we wanted, drive it without a salesperson present, and after we were done, she didn't classically invite us in to "meet the manager." Instead, we were blown away by her honesty and kindness! We didn't intend on buying a car this day, but did it because they made us feel so at home! The manager was so nice to us and also not pushy! They care more about us, the customer, and less about the sale. I was blown away! The bad reviews here are shocking and seem to be about online pricing. If by now you can't read fine print, you may as well buy a car online and just sign the contract... Highly recommend Key! You will have a great experience with each staff member you interact with and leave there with a deal. Thank you so much Amanda and team! read more

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I called to ask for the Service Specials and I was told to look online because sometimes they are updated and they do t know about it. I did, I scheduled online and was given a quote for $69.99 for oil change and tire rotation and balance. When si dropped my car I was told it was going to be $150 !! And When I showed the initial quote I got on line the person assisting me told me that the prices haven't been updated online. That makes no sense! I talked to the Manager and I'm grateful that she gave me a resolution that helped with my experience. However I don't think that I needed to go through the trouble. read more

Spent $2100 on my son's car repairing and fixing things and they couldn't provide pick up service? Not impressed.

Hyundai Motor Corporation decided to upgrade the autos with entertainment, bells and whistles instead of building a better engine. It is considered normal for the engine to burn 1 quart of oil per 1000 miles per Key Hyundai service department. 2017 Hyundai Santa Fe Sport read more

We did a request availability on a Genesis GV70. They no longer had the one we looked at in stock but we were told they had a similar one. $ 1,000.00 for inside protection basically scotch guarded inside tacked onto all vehicles, 590.00 dealer fee and a FIVE THOUSAND DOLLAR ADD ON ADDENDUM because we lived further than 60 miles away. Keep your car and shove that addendum where the sun doesn't shine. I don't want or need a Genesis that badly & I sure wouldn't purchase it from you now. Buh bye read more

Went to have my car looked at, was told my extended warranty would not cover any part of the issue. I paid my $99 "diagnosis" FEE and went to get a second opinion. Not only was my entire cost covered, it was half the price of the dealer. Beware, ask questions and don't stop until you get a reasonable answer from them! Also, I asked about the replacement of an entire tail light unit- $276.... or $90 from auto zone, who will put it in for free. Guess where I'm going! :-) read more

Please read this review and be careful when you go try to buy or do some business at this place. 1- First of all, they are Liars Over the phone and internet they said one thing and in person is completely different. 2- Professionalism and Polite Guy name Joshua is a racist, Rude and Not Professional at all, if I can described that's what I can written here about this person that treat me and my Family very Rude when we went to buy a Car. I'm going to written down a resume from what happened: We did show up, quite a few people looking for the same car, I told him that I was trying to purchase the car online and the lady name Kristy insist for me to go to the next day at dealer, ok there will go: He said one phrase: Car is there!!!! And we walked around and didn't said one world or even asked me or wife if we would like to a test drive. We made a question about the model of the car since they said they had 3 and he told me that they had 1 -????? Well, I did start to translate to my wife about the feature of the car and when we went inside he brought that up on the table wow He did mention like this: You guys were speaking (language); Yes I told him that I was explained to my wife about the car since he didn't said one word to us, plus a little before we came to the office because we were a serious buyer and like to see the number I did told him that he didn't know how to showed a Car. I think he took personal and got Mad and a little more out control, I can see through his. Eyes and Bad Unprofessional and person attitudes, like yelling, sweating and make gestures with his arms. Look my young girl was shocked with his attitude and as well my wife, myself I never seem nothing like that. Ok, I did asked him to call the Manager (Robert), he didn't know that I was coming but I did spoke with Colton over the phone the day before that I will be there the next day to buy the car and the message it look like didn't pass through. Finally Robert showed up with his Fake smile on his face and I could tell that, only because Josh spent a few minutes talking with him in the other office and I'm pretty sure he did mention something about his attitude, but Robert never asked about us how were feeling about the car or/ and how we are feeling to work with Josh as well. One other thing that I noticed which make us very uncomfortable was seem Josh talking around the corners with his sales people buddies and they kept looking us the whole time, very weird. Well, that how Robert end up with this whole thing and I'm glad that happen because my wife and my daughter included myself just want to leave from this place: He said, nothing is negotiable ( never heard that from any people in business) This is the price and that's it: Last question from Robert: Do you want or you don't want? I told him, NOPE and left with my wife and Daughter. He did never asked about his employer BAD attitudes. Before I forget, Josh says that his car (truck) was the ONLY one in Jax, he start his first lie right there, and the only thing I cais that because I'm looking with my family around and other dealers has the same car, but we thought this location was more convenient for us. RESUME OF THE CAR HUNTING: We end up buying a better car/truck with a lot of coverages and features, plus yes we got a Deal and we got treat like the way a HUMAN should be treat, WITH RESPECT AND PROFESSIONALISM. Mr. Andrew from Hyundai Orange Park have all our Respect, 5 stars to them. I haven't no relationship with any of this dealerships, I'm just a customer and like to share my personal and business experiences using this plataforma and hope that helps you to make a good decision on where to go for your next purchase. Here everything didn't pass. read more

Their customer service and the service department is terrible!!! I would never recommend anyone to take david hickelsdale for any type of service. I have been up there 5x to get my driver's door fixed. And now they're trying to charge me more money after they still have not fixed my car. read more

If I could zero stars I would. I bought my car in 2015 I was promised that hat if I ever had any issues with my car I would have warranty for it. I also bought extended warranty so that my car would pay longer. I have had to take my car in for several repairs and have to put out of pocket because now my repairs to fall under the warranty. Run away from here DO NOT BUT YOU CAR FROM HERE. SERVICE IS THE WORST AND NO ONE HELP. I HAVE EMAILED THE MANGER SEVERAL TIMES AND HAVE NOT BEEN EMAILED BACK. read more

Good buying experience but impossible to get a service appointment for my Genesis. You can't get anyone in service department in the phone and messages are not returned. Would never deal with this company again. read more

Key Hyundai Genesis in Jacksonville is not your ally when it comes to warranty related issues. Also, Genesis "bumper to bumper" 5yr/60k warranty is not as comprehensive as Mercedes or even Ford's coverage. I brought in my 3 year old G80 to have seat switch replaced that fell off while the car is still under warranty. Was told by the service manager that this appeared to be caused by abuse, so I would have to pay $611 to have it repaired. When I explained that the seat switch just fell off and any damage to the bracket was caused by there not being a cover to protect it, I was informed that the switch could only come off by using a tool to pry off. Basically a ludicrous and insulting suggestion that I intentionally vandalized my car. I appealed this warranty claim to Genesis Customer Service, and was told that they couldn't help me since the dealer claimed that it was done through "outside influence". I'm truly shocked that Genesis will not stand behind its products and workmanship. I'm basically through dealing with Key Hyundai Genesis, and will look for another dealer for service while I still own the vehicle. Other than this issue, I was very satisfied with the dealership staff from sales to service. I could only imagine how Key Genesis would advocate for me for anything that wouldn't be covered by warranty. I've had similar issues with both Mercedes and Ford vehicles, and was never questioned. These repairs were promptly taken care of without any accusations. It is clear to me that Mercedes and Ford both stand behind their products while Genesis clearly does not. Am in the market for a replacement vehicle, and I have ruled out anything manufactured by Genesis, Hyundai or Kia. To add further insult, I was sent a 10% off coupon to have the work done at my expense. For $550, I will leave the seat switch cover off as a reminder of this lack of customer service. read more

Very frustrating working with this dealership, there a total lack of communication while my car was getting worked on. No returned phone calls. Eventually received my car back with areas of damage. I would not recommend this place to anyone! Or buying a Hyundai in general. Car are getting nicer but their dealers service is not up to par. read more

This review is only for the service depart. Had my engine replaced in my 2016 sonata hybrid. At first the service department told me 6500. Than the salesman, who has always been amazing and treated me incredibly, put in a request to Hyundai to see if they would cover it. Which eventually they did. When I got my car back a week later I discovered I have a leaky radiator now..... Also... they provided me a loaner.... Which I brought back on a monday without issues...then they call me Wednesday night saying the loaner has a cracked windshield and it's my problem....how is this my problem?? The service manager actually yelled at me how this is my responsibility. Nope. It wasn't cracked when I brought it back and you don't yell at customers..... read more

This review is strictly for Kyle in the service department. Awesome human. Great communication. Does what he can to get you moving and out. Didn't try to sell me any BS stuff. Car was looked at, taken care of and then I was on my way. read more

Bought our first car here in 2006. Bought our last car, ever, there in 2019. The Anti lock Brake and Anti skid lights came on Saturday morning on a car still under warranty. Called immediately to get service. It seems like there are no longer humans answering phones, only an automated system. Left a VM, and continued to call to get through the automated system. Remember, this is a BRAKE issue. Kind of important. No luck. Went on line, earliest available appointment is Oct 2. For a BRAKE ISSUE!!! Decided to try the chat feature, no longer available, only Text Messaging. Got a response. "We're very sorry but that is how busy we are in our shop right now. If it's an emergency we recommend taking it to another Hyundai dealership" We will definitely take it somewhere else. Just not another Hyundai service center!!! read more

Terrible. They had my car for six months cannot find a hybrid battery to fix it and tell me there's nothing they can do to not go there not buy a car from them. They are terrible. read more

Their service is A-1 ! I need a new key for my wheel lock in the worst way so I called told service the situation and headed out to get one. Welp they just ran out of the size I need and they ordered one. I was told it would be a week and true to form it arrived in a week. I received a call and headed back out to make the purchase. It was just in the nick of time because I had to replace a tire before I could hit the road for the weekend. Nice to know that even though I didn't purchase my car here I can still order parts when needed. read more

Absolutely the worst automated phone system I have ever experienced. Tried to schedule service for my vehicle. Takes forever to manuever throught the menu and half the time you get disconnected before you can speak to an actual person. Call for "service" and get zero customer service. Ridiculous! read more

Wife took the car in, for an oil change and service (this was part of the warranty). They wanted to sell her a lot of unneeded service, which I understand is how they make money. What i do not understand is why someone refused to fix 2 broken key fobs, claiming that this car was 5 years old and it wasn't covered under warranty. The car is 4 years old. Attempts to contact anyone in management or service department have gone unanswered. Buyer beware. read more

After confirming I would go to the dealership tomorrow to see a car, the salesman showed up to my home with a car I test drove. The salesman was very nice (the reason this isn't one star) but said his manager told him to come to my house. I did not approve of them coming to my home nor did I give them the code to get into my gated community! The only reason they had my address was from my license when I test drove the vehicle earlier. This is completely unprofessional and unacceptable. Will not do business here again. read more